1mo
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Supervisor - Technology Helpdesk
Rochester or Prince George's County or New York
$63k-$90k/yr OnsiteFull Time
3+ YOEBachelor's in Computer Science or equivalent experience, 3+ years in technology/helpdesk support, valid NYS driver\u0002s license, leadership and helpdesk technical skills, inventory and security management.
1mo
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Helpdesk Manager
Washington or United States or Canada
OnsiteFull Time
4+ YOEManage helpdesk staff and operations, ensure SLAs, oversee onboarding/offboarding and asset management, lead a team of 4, 4+ years IT experience, bachelor's degree preferred, CompTIA Project+ within 9 months, Microsoft and Google software proficiency.
Active Directory, Google Workspace, Microsoft
3d
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Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOEBachelor's degree and 3+ years IT helpdesk/support experience; US citizenship and ability to obtain/maintain SECRET clearance; proficiency with Microsoft Office and SharePoint; strong communication and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft SharePoint, Jira, Confluence, Windows 7, Windows 10, Chrome, Firefox, ServiceNow
4d
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
12+ YOEActive Secret clearance, 12+ years helpdesk/service desk experience, supervising staff, Tier 2 IT support, incident management, ticketing, XML data handling, scheduling 24x7 coverage.
XML
3d
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
1mo
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Diary/Helpdesk Specialist
Quantico, Virginia, United States
OnsiteFull Time
Linchpin Solutions: Provides technical services and logistics for tactical defense communications.
Manage official personnel education records, enter diplomas/certificates, generate reports, provide tier I/II helpdesk support for e-learning and courseware; Associate's degree and DoD IAT Level II (e.g., CompTIA Security+ CE) and HDI CSR required/preferred; 1-2 years helpdesk experience preferred.
Microsoft Office, enterprise manpower web services
3w
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
4d
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Helpdesk Specialist (Tier 1)
Fort Belvoir, Virginia, United States
$65k-$71k/yr OnsiteFull Time
2+ YOEActive TS/SCI clearance, IAT Level II (Sec+) prior to start, 2+ years IT helpdesk experience, Remedy/Service Now experience, ADPE/VDI support, strong troubleshooting and customer service skills.
Remedy, Service Now, Microsoft Office 365, Windows Server, Cisco, VDI
1mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
3d
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[Temporary] IT Helpdesk (Korean Bilingual)
Rockville, Maryland, United States
$5k/mo OnsiteContract
1+ YOEAssociate degree or equivalent,1–3 years helpdesk/desktop support,Windows and hardware troubleshooting,Active Directory,MDM,IT ticketing,bi-lingual Korean and English,customer service skills.
Windows, Active Directory, MDM, ServiceNow, Jira Service Desk
1mo
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Helpdesk Technician
Merrifield or Fairfax
HybridFull Time
Entry-level Tier 1 application support role. Must obtain Sensitive Public Trust clearance, be US citizen or green card holder, have 7-year county residency, basic troubleshooting skills, strong communication; ServiceNow exposure a plus.
ServiceNow
1mo
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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOEBachelor's preferred; 4+ years progressive IT experience; attain CompTIA Project+ within 9 months; supervisory experience desired; proficiency with Microsoft and Google software; strong communication, documentation, analytical and customer-facing skills.
Microsoft, Google Workspace, Active Directory
2w
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
3w
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
1w
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Helpdesk Specialist, Senior
Catonsville or Salisbury
$38k-$41k/yr OnsiteFull Time
2+ YOE2+ years IT experience supporting Windows desktops, Office 365, Outlook, Active Directory, printers, imaging, VPN and endpoint tools; strong customer service and communication skills; Associate's degree or equivalent experience.
Office 365, Microsoft Outlook 2003, McAfee, LANDesk, Adobe Acrobat, Cisco VPN, Windows 7, Windows 10, Windows Server 2012, Microsoft Active Directory
3w
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IT Helpdesk Specialist- DC
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEDesktop/help desk experience, familiarity with Windows and Microsoft Office, A+ preferred, Associates degree or 2 years' experience, strong communication and prioritization skills.
Microsoft Office, Outlook, Trapeze, Windows 2000 Server, Windows 2003 Server
2mo
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QA Analyst / Helpdesk Support Engineer
Sterling, Virginia, United States
$75k-$85k/yr HybridFull Time
3+ YOE3+ years in QA testing, helpdesk/support; manual testing; defect tracking tools (Jira/Azure DevOps); Agile; DMV area; familiarity with Salesforce/SharePoint; automation testing experience a plus.
Jira, Azure DevOps, Salesforce, SharePoint, Postman, Selenium, TestComplete
2mo
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust clearance; CompTIA Security+ CE; Bachelor's degree with 4+ years relevant experience or HS with 8+ years; strong customer service and communication skills; knowledge of IT networks and systems.
Remedy, Active Directory, CAC policies
2w
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Tier 1 Helpdesk Analyst
Arlington, Virginia, United States
$30-$38/hr OnsiteFull Time
3+ YOEAssociate's degree or 2+ years experience, 3+ years relevant experience, DoD IAT Level II, Top Secret clearance required (SCI preferred), pass background and drug screening; strong troubleshooting and communication skills.
Microsoft Windows, Microsoft Office, BlackBerry, Incident Ticket Tracking
2mo
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust clearance; CompTIA Security+ CE; Bachelor’s degree with 4 years’ relevant experience or HS with 8 years; strong customer service and IT knowledge.
Remedy, Active Directory, CAC
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