105 helpdesk jobs at 69 companies in Gaithersburg, MD
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Helpdesk Technician
Bethesda, Maryland, United States
$60k-$73k/yr OnsiteFull Time
3+ YOE3+ years Tier I/II helpdesk or desktop support, associate degree or equivalent experience, CompTIA Security+, NAC suitability, Windows and macOS troubleshooting, AD, Microsoft 365, strong communication and ticketing skills.
Microsoft Office, Adobe Creative Cloud, Citrix, Oracle, SharePoint, Macintosh, Windows 10, Windows 11, macOS, Microsoft 365, Outlook, Adobe Acrobat, Active Directory, iPhone, iPad, ITSM/Ticketing systems, remote support tools
2mo
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Helpdesk Manager
Washington or United States or Canada
OnsiteFull Time
4+ YOEManage helpdesk staff and operations, ensure SLAs, oversee onboarding/offboarding and asset management, lead a team of 4, 4+ years IT experience, bachelor's degree preferred, CompTIA Project+ within 9 months, Microsoft and Google software proficiency.
Active Directory, Google Workspace, Microsoft
2w
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Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOEBachelor's degree and 3+ years IT helpdesk/support experience; US citizenship and ability to obtain/maintain SECRET clearance; proficiency with Microsoft Office and SharePoint; strong communication and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft SharePoint, Jira, Confluence, Windows 7, Windows 10, Chrome, Firefox, ServiceNow
3d
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Helpdesk Technician I
United States or Reston
$55k-$68k/yr RemoteFull Time
3+ YOERequires 3+ years of IT helpdesk experience, 1+ year with an MSP, remote support, Windows, Microsoft 365, Azure, Active Directory, networking, ticketing, and RMM tools; U.S. work authorization required.
Microsoft Windows, Mac, Linux, Microsoft Office 365, Microsoft Azure, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Microsoft Active Directory, Group Policy, ConnectWise Manage, Automate, Labtech, Continuum, NinjaOne, Remote Monitoring and Management (RMM), Mobile Device Management (MDM), TCP/IP, WIFI, VPN, Azure Entra ID, Endpoint Protection, Microsoft Intune, Autopilot, Multifactor Authentication, Encryption, SIEM/SOAR, Endpoint Detection and Response
2w
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
2mo
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
7+ YOEActive Secret security clearance and US citizenship required; 7+ years helpdesk/service desk or customer service experience; must reside within commutable distance; able to work rotating and flexible shifts.
4d
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IT Helpdesk Analyst
Arlington, Virginia, United States
$55k-$106k/yr OnsiteFull Time
3+ YOERequires U.S. citizenship, active DoD Secret clearance, BS in a relevant computer field or high school diploma with 3+ years’ experience, and helpdesk, macOS, iOS, and IT support experience.
Virtual Private Network (VPN), Citrix, VMware, macOS, iOS, NetApp ONTAP, Shell, SAN
1mo
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
2w
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Helpdesk Specialist (Tier 1)
Fort Belvoir, Virginia, United States
$65k-$71k/yr OnsiteFull Time
2+ YOEActive TS/SCI clearance, IAT Level II (Sec+) prior to start, 2+ years IT helpdesk experience, Remedy/Service Now experience, ADPE/VDI support, strong troubleshooting and customer service skills.
Remedy, Service Now, Microsoft Office 365, Windows Server, Cisco, VDI
1w
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Helpdesk Support Specialist
Washington, District of Columbia, United States
$50k-$70k/yr OnsiteFull Time
1+ YOERequires 1–3 years of helpdesk experience, CompTIA or equivalent certification, ticketing and remote support experience, Active Directory, LAN/WAN troubleshooting, customer service skills, U.S. citizenship, and background screening eligibility.
AWS, ServiceNow, UiPath, Agile, ticketing systems, remote support tools, VTC, VOIP, Active Directory, LAN/WAN
2mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
3w
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Helpdesk Specialist
Fort Belvoir, Virginia, United States
OnsiteContract
Active DoD Top Secret/SCI clearance required; desktop support experience with Windows 10/11, hardware installation, KVM/multi-monitor, and basic network protocols (TCP/IP, DHCP, DNS); strong troubleshooting and communication skills.
Windows 10, Windows 11, TCP/IP, DHCP, DNS, KVM
2mo
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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOEBachelor's preferred; 4+ years progressive IT experience; attain CompTIA Project+ within 9 months; supervisory experience desired; proficiency with Microsoft and Google software; strong communication, documentation, analytical and customer-facing skills.
Microsoft, Google Workspace, Active Directory
1w
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Helpdesk Technician
Fairfax or Denver
$70k-$90k/yr OnsiteFull Time
4+ YOERequires 4–6 years in an MSP environment, strong troubleshooting and client communication skills, and experience with Microsoft platforms, Active Directory, DNS, networking, and Microsoft 365 administration.
Microsoft, Microsoft 365, Office 365, Active Directory, DNS, Mac OS, AutoCAD, Revit, WAN, LAN, VPN, Terminal Services, Citrix, Microsoft MCP, CompTIA A+
1w
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Helpdesk Technician
Annapolis Junction, Maryland, United States
$55-$76/hr OnsiteFull Time
10+ YOETS/SCI with polygraph required; bachelor's+10 years or 15 years systems administration; experience with UNIX and Windows, Tier 1/2 support, system implementation, monitoring, and escalation.
UNIX, Windows
1mo
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Helpdesk Technician
Merrifield or Fairfax
HybridFull Time
Entry-level Tier 1 application support role. Must obtain Sensitive Public Trust clearance, be US citizen or green card holder, have 7-year county residency, basic troubleshooting skills, strong communication; ServiceNow exposure a plus.
ServiceNow
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Electronic Security Systems Tier 1 Helpdesk Technician
Baltimore, Maryland, United States
$57k-$62k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, 1+ year in technical helpdesk, NOC, or low-voltage security systems, ESS discipline knowledge, ability to read system drawings, and ability to obtain Public Trust clearance.
Video Surveillance Systems (VSS), Intrusion Detection Systems (IDS), Physical Access Control Systems (PACS), NVR, DVR, IP, PoE, VLANs, Milestone, Genetec, Avigilon, Axis, DSC, Bosch, Honeywell, DMP, Wiegand, OSDP, PIV/CAC, Lenel, Software House, Microsoft?, CompTIA Security+, CompTIA Network+
1mo
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
4d
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Helpdesk Specialist T2
Fort Belvoir, Virginia, United States
$95k-$109k/yr OnsiteFull Time
6+ YOERequires active DOD TS/SCI clearance, IAT Level II certification such as Security+, 6–10 years' experience depending on degree, IT ticketing and remote support experience, and service-level goal experience.
Remedy, ServiceNow, ITSM, ITIL, Active Directory, VDI, Windows Server, Cisco
2mo
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QA Analyst / Helpdesk Support Engineer
Sterling, Virginia, United States
$75k-$85k/yr HybridFull Time
3+ YOE3+ years in QA testing, helpdesk/support; manual testing; defect tracking tools (Jira/Azure DevOps); Agile; DMV area; familiarity with Salesforce/SharePoint; automation testing experience a plus.
Jira, Azure DevOps, Salesforce, SharePoint, Postman, Selenium, TestComplete
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