90 helpdesk jobs at 58 companies in Baltimore, MD
1d
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Helpdesk Technician
Bethesda, Maryland, United States
$60k-$73k/yr OnsiteFull Time
3+ YOE3+ years Tier I/II helpdesk or desktop support, associate degree or equivalent experience, CompTIA Security+, NAC suitability, Windows and macOS troubleshooting, AD, Microsoft 365, strong communication and ticketing skills.
Microsoft Office, Adobe Creative Cloud, Citrix, Oracle, SharePoint, Macintosh, Windows 10, Windows 11, macOS, Microsoft 365, Outlook, Adobe Acrobat, Active Directory, iPhone, iPad, ITSM/Ticketing systems, remote support tools
1mo
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Helpdesk Manager
Washington or United States or Canada
OnsiteFull Time
4+ YOEManage helpdesk staff and operations, ensure SLAs, oversee onboarding/offboarding and asset management, lead a team of 4, 4+ years IT experience, bachelor's degree preferred, CompTIA Project+ within 9 months, Microsoft and Google software proficiency.
Active Directory, Google Workspace, Microsoft
4w
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IT Helpdesk Tech
Yocumtown, Pennsylvania, United States
OnsiteFull Time
High school diploma, basic Windows PC and peripheral knowledge, hardware/software troubleshooting, ability to lift up to 50 lb; prior helpdesk or desktop support preferred.
Windows
1w
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Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOEBachelor's degree and 3+ years IT helpdesk/support experience; US citizenship and ability to obtain/maintain SECRET clearance; proficiency with Microsoft Office and SharePoint; strong communication and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft SharePoint, Jira, Confluence, Windows 7, Windows 10, Chrome, Firefox, ServiceNow
1w
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
12+ YOEActive Secret clearance, 12+ years helpdesk/service desk experience, supervising staff, Tier 2 IT support, incident management, ticketing, XML data handling, scheduling 24x7 coverage.
XML
1w
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
4w
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
1w
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Helpdesk Specialist (Tier 1)
Fort Belvoir, Virginia, United States
$65k-$71k/yr OnsiteFull Time
2+ YOEActive TS/SCI clearance, IAT Level II (Sec+) prior to start, 2+ years IT helpdesk experience, Remedy/Service Now experience, ADPE/VDI support, strong troubleshooting and customer service skills.
Remedy, Service Now, Microsoft Office 365, Windows Server, Cisco, VDI
16h
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Helpdesk Support Specialist
Washington, District of Columbia, United States
$50k-$70k/yr OnsiteFull Time
1+ YOERequires 1–3 years of helpdesk experience, CompTIA or equivalent certification, ticketing and remote support experience, Active Directory, LAN/WAN troubleshooting, customer service skills, U.S. citizenship, and background screening eligibility.
AWS, ServiceNow, UiPath, Agile, ticketing systems, remote support tools, VTC, VOIP, Active Directory, LAN/WAN
2mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
1w
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[Temporary] IT Helpdesk (Korean Bilingual)
Rockville, Maryland, United States
$5k/mo OnsiteContract
1+ YOEAssociate degree or equivalent,1–3 years helpdesk/desktop support,Windows and hardware troubleshooting,Active Directory,MDM,IT ticketing,bi-lingual Korean and English,customer service skills.
Windows, Active Directory, MDM, ServiceNow, Jira Service Desk
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Helpdesk Technician
Fairfax, Virginia, United States
$50k-$60k/yr OnsiteFull Time
2+ YOERequires 2–3 years in an MSP environment, troubleshooting and diagnostic skills, client communication, Microsoft platform experience, Active Directory, DNS, Microsoft 365 administration, and networking knowledge.
Microsoft, Microsoft 365, Office 365, Active Directory, DNS, Mac OS, AutoCAD, Revit, VPN, Terminal Services, Citrix, WAN, LAN
1mo
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Helpdesk Technician
Merrifield or Fairfax
HybridFull Time
Entry-level Tier 1 application support role. Must obtain Sensitive Public Trust clearance, be US citizen or green card holder, have 7-year county residency, basic troubleshooting skills, strong communication; ServiceNow exposure a plus.
ServiceNow
2w
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Helpdesk Specialist
Fort Belvoir, Virginia, United States
OnsiteContract
Active DoD Top Secret/SCI clearance required; desktop support experience with Windows 10/11, hardware installation, KVM/multi-monitor, and basic network protocols (TCP/IP, DHCP, DNS); strong troubleshooting and communication skills.
Windows 10, Windows 11, TCP/IP, DHCP, DNS, KVM
1mo
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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOEBachelor's preferred; 4+ years progressive IT experience; attain CompTIA Project+ within 9 months; supervisory experience desired; proficiency with Microsoft and Google software; strong communication, documentation, analytical and customer-facing skills.
Microsoft, Google Workspace, Active Directory
4d
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Helpdesk Technician
Annapolis Junction, Maryland, United States
$55-$76/hr OnsiteFull Time
10+ YOETS/SCI with polygraph required; bachelor's+10 years or 15 years systems administration; experience with UNIX and Windows, Tier 1/2 support, system implementation, monitoring, and escalation.
UNIX, Windows
4w
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IT Helpdesk Tech - Level II
Yocumtown, Pennsylvania, United States
OnsiteFull Time
High school diploma or equivalent; prior helpdesk/desktop support preferred; experience with Windows PCs, hardware/software troubleshooting, strong communication, documentation, and customer-service skills.
Windows
3w
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
4w
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
4w
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IT Helpdesk Specialist- DC
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEDesktop/help desk experience, familiarity with Windows and Microsoft Office, A+ preferred, Associates degree or 2 years' experience, strong communication and prioritization skills.
Microsoft Office, Outlook, Trapeze, Windows 2000 Server, Windows 2003 Server
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