32 implementation success manager jobs at 24 companies in Lockport, NY
3mo
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Implementation Manager
San Francisco or Toronto
RemoteFull Time
5+ YOE5–7 years in implementation, customer success, or account management at a B2B SaaS company; bio/pharma industry experience; API and data infra familiarity; BS in STEM.
APIs, Data schemas, Historians, Bioreactor data systems, Cloud data infrastructure
1mo
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Implementation Manager
Toronto, Ontario, Canada
$80k-$110k/yr HybridFull Time
4+ YOE4+ years in implementation/onboarding or customer success (SaaS preferred); strong communication and training skills; comfortable with AI tools, basic SQL, and technical configuration; highly organized.
ChatGPT, Claude, SQL, Intercom, Zendesk, Linear
1w
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Customer Implementation Manager
North York or Toronto or North America
$80k-$100k/yr OnsiteFull Time
Requires SaaS onboarding, customer service or success experience; strong communication, organization, negotiation, analytical, and technical skills; CRM, project management, and customer success platform knowledge; bachelor's degree or equivalent.
Artificial Intelligence (AI), CRM software, project management tools, CS platforms, MacBook
1mo
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Onboarding Success Manager
Toronto, Ontario, Canada
$80k-$90k/yr HybridFull Time
5+ YOE5+ years owning customer implementations or projects (preferably SaaS), strong project/program management, excellent communication, ability to learn technical regulated domains, manage concurrent implementations.
2w
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Customer Success Manager
Toronto or Canada
$85k-$110k/yr RemoteFull Time
Experience in customer success, account management, consulting, implementation, or another customer-facing role; customer portfolio ownership, renewals, CRM and customer success platform use, and Canadian work authorization.
Salesforce, ChurnZero
2mo
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Customer Success Manager
Toronto, Ontario, Canada
HybridFull Time
3+ YOE3-5 years in B2B SaaS customer success/account management managing SMB and mid-market accounts; strong stakeholder relationship, analytical, implementation, QBR, renewal and expansion skills.
HubSpot, Omni, Canva, Figma
3w
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Senior Customer Success Specialist - Software Implementation & Onboarding
Toronto or Sherwood Park
$65k-$75k/yr RemoteFull Time
5+ YOERequires 5+ years in customer success, client onboarding, software implementation, training, or similar client-facing work; SaaS experience, project management, enterprise onboarding, and technical aptitude.
Microsoft Excel, Learning Management Systems (LMS), Human Resources Information Systems (HRIS), Environmental, Health, and Safety (EHS)
1w
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Customer Success Manager - UAE
Dubai or Toronto or London or New York City or San Francisco or Montreal or Paris or Berlin or Seoul
RemoteFull Time
8+ YOERequires 8+ years in customer success, account management, consulting, or technology delivery; 3–5 years with UAE enterprises; enterprise implementation experience; and fluent Arabic and English.
AI, AI/ML, GenAI, LLM
1w
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Senior Customer Success Manager
Toronto, Ontario, Canada
HybridFull Time
5+ YOEBachelor's degree required; 5–6+ years in customer success, professional services, or technical consulting; enterprise customer management, SaaS implementation, strong communication, and C-suite relationship skills.
SFDC, Gainsight, SaaS
2d
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Support & Implementation Manager, Cloud Communications
United States or Canada or Vancouver or Toronto or Calgary or Dublin or Manchester or Sydney or Barcelona or Bogotá
$120k-$180k/yr RemoteFull Time
3+ YOERequires 3+ years leading technical support, customer success, or implementation teams; VoIP/SIP, networking, PBX, provisioning, SLA, ticket workflow, people leadership, and customer de-escalation skills.
VoIP, SIP, RTP, NAT, SIP ALG, PBX, Yealink, Polycom, Kazoo, AI
2mo
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Manager, Enterprise Customer Success
Toronto or New York City
$155k-$207k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in SaaS customer success or implementations, 3+ years managing teams, enterprise account experience, AI/tooling familiarity, strong coaching, forecasting, and commercial skills.
ChatGPT, Claude, Granola, Slack, Gorgias AI Agent, APIs
1mo
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Senior Enterprise Customer Success Manager
Toronto or San Francisco
HybridFull Time
5+ YOE5+ years in Customer Success/Account Management/Implementation at B2B SaaS, enterprise experience, proven renewal/expansion ownership, strong stakeholder management and change management skills.
3d
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Customer Success Manager (Dutch-speaking)
Utrecht or Toronto
HybridFull Time
2+ YOERequires 2+ years in customer-facing Customer Success, Support, Onboarding, or Implementation, ideally in B2B SaaS or AV/event rental; fluent Dutch and English; strategic, analytical, structured, and collaborative.
Vitally, Windows, Linux, Mac
1w
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Customer Success Lead
Toronto, Ontario, Canada
HybridFull Time
5+ YOE5–7 years in Customer Success, Account Management, Implementation, or similar; enterprise customer ownership; adoption, retention, renewal, expansion, executive communication, CRM, and cross-functional product experience.
Attio, APIs
1mo
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Enterprise Customer Success Manager
Toronto, Ontario, Canada
$105k-$120k/yr HybridFull Time
5+ YOE5+ years managing enterprise B2B SaaS customers, strong executive communication, program management, stakeholder engagement, commercial awareness, and ability to lead complex implementations.
HRIS, API
1mo
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Asst Dir-Customer Success Management
Toronto, Ontario, Canada
$97k-$141k/yr OnsiteFull Time
5+ YOERequires 5–8+ years in insurance, actuarial consulting, or financial reporting systems; IFRS 17 expertise; client-facing stakeholder management; software implementation experience; AI tool proficiency; English fluency; and a relevant degree.
RiskIntegrity, IFRS 17, artificial intelligence, AI
1w
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Client Success Specialist
Toronto, Ontario, Canada
$55k-$60k/yr OnsiteContract
3+ YOEAround 3 years in customer-facing service, support, or implementation; experience owning outcomes, managing onboarding projects, resolving issues, communicating clearly, and adapting to shifting priorities.
AI, Lone Wolf
2mo
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Manager, PMO
Los Angeles or San Francisco or Raleigh or Toronto or United States or Canada or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$124k-$155k/yr HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at a B2B SaaS company; experience building/owning a PMO, managing complex ERP integrations, strong analytics, and proficiency with Salesforce and PM tooling.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, ClickUp, Asana, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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Customer Onboarding Manager
Vancouver or Plano or Foster City or Tel Aviv or Toronto or London or Amsterdam or Tbilisi or Medellin
$88k-$110k/yr HybridFull Time
4+ YOERequires 4+ years in implementation, project management, consulting, onboarding, or SaaS customer success; strong communication and project management skills. SaaS, ERP, accounting, and web application experience preferred.
NetSuite, QuickBooks, Intacct, HTML, CSS, JavaScript
1w
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Customer Activation Manager
Toronto or Durham Regional Municipality County or Halton Regional Municipality County or Peel Regional Municipality County or York Regional Municipality County
$100k-$140k/yr HybridFull Time
3+ YOERequires 3–5 years in SaaS or fintech implementation, onboarding, customer success, or solutions; technical aptitude with integrations, payment workflows, and APIs; strong communication and project management skills.
APIs
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