107 it service manager jobs at 76 companies in Reston, VA
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IT Service Manager
Vienna, Virginia, United States
OnsiteFull Time
Provide operational leadership for IT support teams, ensure SLAs and contract standards, monitor ticketing and queue health, drive continuous improvement, and maintain service desk procedures and knowledge.
1mo
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IT Service Delivery Manager SME
Ashburn, Virginia, United States
HybridFull Time
15+ YOE15+ years federal IT portfolio and investment management experience, PMI PMP certification, active Top Secret clearance, US citizenship, expertise in CPIC, TBM, FITARA, intake/process design, portfolio governance, and PMO technical solutions.
CPIC, TBM, FITARA
3w
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IT Manager - CPIC
Ashburn or Washington
OnsiteFull Time
7+ YOEBachelor's degree and certification (PMP or FAC-P/PM Level II),7+ years federal IT investment management and CPIC experience,ability to obtain client suitability,familiarity with AI concepts,strong communication and customer service.
Artificial Intelligence (AI)
1mo
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IT Service Mgr
Arlington, Virginia, United States
$80k-$130k/yr OnsiteFull Time
5+ YOE5+ years help desk support in DoD environments, bachelor’s degree, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident and change management, strong oral/written communication.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
1w
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IT Service Transition Manager
Tewksbury or Richardson or Tucson or Dulles
$108k-$205k/yr HybridFull Time
8+ YOEUniversity degree or equivalent experience with 8+ years’ experience, or advanced degree with 5+ years. Requires active transferable U.S. Top Secret clearance and U.S. citizenship; ITIL or CORE certification preferred.
PMO, ITIL
1w
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Modern IT Service Management Manager
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM or service integration, 7+ years designing SIAM models, 5+ years configuring ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, ITIL 4, DevOps, CMDB
4d
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IT Service Delivery Manager - Tech Ops & Finance
Bowie or Akron
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years of IT service management or IT operations leadership, ITIL expertise, team and supplier management in 24x7 environments, and proficiency with Microsoft Office; bachelor's degree and ITIL certification preferred.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Windows, Mac OS
1w
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Modern IT Service Management Manager
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM and SIAM, 5+ years configuring or specifying ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, Microsoft Azure, ITIL 4, DevOps, CMDB, API, RACI
1mo
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Senior IT Project Manager
Washington, District of Columbia, United States
HybridFull Time
10+ YOE10+ years IT project management experience, college degree preferred, PMP/CSM/PMI-ACP preferred, experience in legal/professional services, stakeholder and budget management, US export-control eligibility required.
1w
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IT PROJECT MANAGER
Washington, District of Columbia, United States
$169k-$197k/yr OnsiteFull Time
1+ YOEU.S. citizenship, IT experience equivalent to the next lower GG level, advanced networking and security experience, Cisco and Juniper knowledge, and demonstrated communication, problem-solving, and customer-service competencies.
Cisco, Juniper, COMSEC, SVTC, Defense Civilian Intelligence Personnel System (DCIPS), Defense Civilian Intelligence Personnel System (DCIPS), Microsoft Direct Deposit/Electronic Fund Transfer (DD/EFT)
2mo
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IT Service Desk / Knowledge Base Manager – Level IV
Washington, District of Columbia, United States
OnsiteFull Time
10+ YOESenior-level leader with 10+ years in IT service desk/knowledge management, advanced troubleshooting, knowledge base management, data-driven process improvement, and ability to obtain Tier 3 background investigation.
3w
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IT Service Desk Manager
Taneytown, Maryland, United States
OnsiteFull Time
5+ YOE5+ years service desk/IT support leadership, ITIL knowledge, bachelor\u0002s degree or equivalent experience, strong communication, stakeholder management, and team development skills.
Jira Service Management, ServiceNow, Freshservice, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows, Active Directory, Microsoft Power Automate, Power Apps
1d
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IT Specialist (IT Service Management)
Washington, District of Columbia, United States
$144k-$187k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-13 in IT service management, incident coordination, ITIL processes, complex problem resolution, project implementation, and contract oversight.
ITIL, ITIL v4, ITIL v5, ITSM, SLA, KPI, SF-50, Microsoft Excel
1mo
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Director II, IT Service Owner - HR & Communication Services
Falls Church, Virginia, United States
$173k-$294k/yr OnsiteFull Time
12+ YOEBachelor's degree,12+ years leadership in HR technology or enterprise systems, experience with Workday/PeopleSoft, program delivery, enterprise transformations, and executive stakeholder management.
Workday, PeopleSoft
2mo
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IT Service Management Specialist
Chantilly or Colorado Springs
$63k-$130k/yr OnsiteFull Time
8+ YOECurrent Top Secret/SCI clearance, DOD 8140 (minimum Security+), 8+ years relevant IT management or service delivery experience; ITIL, ServiceNow, and PMP experience desired.
ServiceNow
2mo
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IT Service Management Specialist
Chantilly or Colorado Springs
$63k-$130k/yr OnsiteFull Time
8+ YOEActive TS/SCI clearance, DOD 8140 (Security+) required, minimum 8 years IT service management/governance experience, familiarity with ITIL practices, ServiceNow experience desired, ability to obtain polygraph.
ServiceNow
3mo
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Manager, IT Service Desk & End User Services
McLean, Virginia, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree in IT/CS; 5+ years IT support, 3+ years in supervision; ServiceNow; Windows endpoints; Google Workspace; Entra ID/Okta; ITIL/CompTIA certifications.
ServiceNow, Google Workspace, Entra ID, Okta, Windows
2w
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Lead, IT Product Management
Dallas or Charlotte or Louisville or Tampa or Fort Lauderdale or Washington or Chicago or Atlanta or New York City or Nashville or Boston
$126k-$174k/yr OnsiteFull Time
8+ YOERequires 8+ years in product management or IT service ownership, enterprise networking expertise, roadmap execution, cross-functional delivery, executive communication, and technical translation skills.
WAN, LAN, SD-WAN, DNS, DHCP, IPAM, SASE, Agile, AI/ML, Equinix, MegaPort, Google, Azure, AWS, Oracle
2mo
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IT Service Delivery Lead
Winchester, Virginia, United States
OnsiteFull Time
3+ YOE1+ Mgmt3+ years IT support experience with 1+ year in a senior/lead role; hands-on experience with Kaseya VSA/IT Glue, Cisco Meraki, Windows Server/Active Directory, RMM tooling; ability to lift 50 lbs, travel between facilities, and work on production floors.
Kaseya One, Kaseya VSA, IT Glue, Cisco Meraki, Windows Server, Active Directory, Group Policy, DelmiaWorks, Scale Computing HC3, HyperCore, Microsoft 365, Entra ID, Azure AD, Intune, SharePoint, RMM
3mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
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