60 itsm analyst jobs at 34 companies in California
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ITSM Analyst
San Francisco, California, United States
$130k-$180k/yr OnsiteFull Time
5+ YOEBachelor’s degree in computer science, business, or related field; 5+ years in IT or IT service management; ITIL certification; advanced process analysis, project planning, communication, consulting, and leadership skills.
ITSM, Information Technology Infrastructure Library (ITIL), Configuration Management Database (CMDB)
1mo
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Help Desk Analyst
Santa Rosa, California, United States
$22-$29/hr OnsiteFull Time
2+ YOEProvide first-line IT support, document ITSM tickets, troubleshoot hardware/software, strong written and verbal communication, 2+ years related experience or equivalent, high school diploma or equivalent.
ITSM
3w
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Business Systems Analyst II
City of Industry, California, United States
$126k-$142k/yr OnsiteFull Time
2+ YOEBachelor's degree in business or technology and 2+ years as a lead business systems analyst. Requires D365 F&O ERP manufacturing experience, requirements gathering, system design, support, and training.
Microsoft Power BI, Microsoft Power Apps, Microsoft Office Suite, Microsoft Project, Microsoft Dynamics D365 Finance & Operations, Microsoft Dynamics 365 Customer Engagement, .NET, C#, SQL, DevOps, Microsoft AX, Microsoft D365, Microsoft CRM, ITIL, PMBOK, PMI-PBA
3w
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Business Systems Analyst II
City of Industry, California, United States
$126k-$142k/yr OnsiteFull Time
2+ YOEBachelor's degree in business or technology, 2+ years as a lead business systems analyst, D365 F&O ERP manufacturing experience, requirements gathering, system design, support, and user training.
Microsoft Dynamics 365 Finance & Operations, Microsoft Power BI, Microsoft Power Apps, Microsoft Office, Microsoft Project, Microsoft Dynamics 365 Customer Engagement, C#, SQL, DevOps, Microsoft AX, CRM, ITIL, PMBOK, PMI-PBA
1w
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Senior L2 Application Analyst = Health Care Domain
San Jose, California, United States
$120k/yr RemoteFull Time
5+ YOEBachelor's or higher degree, 5+ years of experience, mandatory healthcare domain experience with EHR and EMR, L2 application support, ServiceNow, ITSM, troubleshooting, documentation, and stakeholder coordination skills.
ServiceNow, Electronic Health Record (EHR), Electronic Medical Record (EMR), Remedy, ITSM
5d
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Sr Business and Information Analyst
Anaheim, California, United States
$98k-$131k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years in theme park, hospitality, or operations environments, ITSM, operational analysis, Lean/Six Sigma, dashboards, and cross-functional leadership.
ITSM, Power BI, Tableau
1mo
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Supervising Systems Analyst - Business Services
Whittier, California, United States
$13k-$16k/mo OnsiteFull Time
5+ YOE1+ MgmtBachelor's in computer science or related, valid California Class C driver, status as Senior Systems Analyst or 5 years systems analysis including 1 year supervisory (master's may substitute), knowledge of PMBOK, ITIL, CI/CD and SDLC, project management and business analysis skills.
PMBOK, ITIL, CI/CD, SDLC
1mo
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IT Support Analyst
Irvine, California, United States
$75k-$93k/yr OnsiteFull Time
3+ YOERequires 3+ years of IT support or operations experience, including 2+ years administering Microsoft 365. Requires troubleshooting, endpoint management, networking, ITSM, documentation, and communication skills.
Microsoft 365, Exchange Online, Microsoft Teams, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, Microsoft 365 Admin Center, Exchange Admin Center, Entra Admin Center, Windows, macOS, TCP/IP, Wi-Fi, VoIP, Jira Service Management, ServiceNow, PowerShell, Adobe Creative Suite, Warehouse Management Systems (WMS), ERP, CRM
13h
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IT Helpdesk Analyst
Palo Alto, California, United States
$38-$41/hr OnsiteFull Time
3+ YOEAssociate degree or equivalent experience, 3+ years in helpdesk or IT support, enterprise experience with 500+ users, ITSM and remote support tool experience, Windows and Microsoft 365 proficiency.
Active Directory, Microsoft 365 Admin Center, ServiceNow, Jira Service Management, Freshservice, TeamViewer, AnyDesk, Windows 10, Windows 11, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, TCP/IP, DNS, DHCP, VPN
2mo
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Systems Support Analyst
Elk Grove, California, United States
$39-$66/hr HybridFull Time
Associate degree in IT or equivalent experience; Tier 2-3 support for Microsoft 365, Windows and macOS, endpoint management (Intune, SCCM, Mosyle), Active Directory, ITSM tools; scripting (PowerShell/Python) preferred.
Microsoft 365, Microsoft Windows 11, Microsoft Active Directory, Microsoft Azure, Microsoft Intune, Microsoft SCCM, Mosyle, Atlassian Jira, Atlassian Confluence, ServiceDesk, ManageEngine, SMAX, PowerShell, Python, Logitech, Poly, Microsoft Teams Rooms
2mo
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Senior Service Desk Analyst – Staff Mandatory Qualifications (SMQs)
Sacramento, California, United States
$65k/yr OnsiteFull Time
2+ YOE2+ years ITSM service desk experience supporting large enterprises, 1+ year with AWS Connect and Salesforce Service Cloud Voice, ITIL certification required; strong troubleshooting, communication, and team leadership skills.
AWS Connect, Salesforce Service Cloud Voice, ITSM, Agile, Scrum
1mo
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Service Desk Analyst III (CA, San Diego)
Chula Vista, California, United States
$80k-$90k/yr OnsiteFull Time
Advanced IT support experience resolving escalated tickets, Windows/Microsoft 365 GCCH, Active Directory/Entra ID, endpoint and VPN support, mentoring junior analysts, and strong communication and troubleshooting skills.
Microsoft 365 GCCH, Active Directory, Entra ID, VPN, Microsoft Windows, Microsoft 365, IT service management, remote support, endpoint management, asset management
2mo
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Technical Support Analyst
Beverly Hills, California, United States
$18-$30/hr HybridFull Time
3+ YOEAssociate's degree or equivalent, 3+ years end-user technical support, experience with Windows 10/11, Microsoft 365, Active Directory, ITSM tools, remote support, and occasional overnight travel; relevant IT certifications preferred.
ServiceNow, BMC, Salesforce, Windows 10, Windows 11, Microsoft 365, Microsoft Office 365, Microsoft Teams, Microsoft Office, Microsoft Active Directory, Microsoft Exchange, Intune, SCCM, VPN, RDP, ActiveSync, Adobe Products, Internet Browsers, GDS software, LinkedIn Learning
2w
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IT Analyst
San Francisco or Silicon Valley
$75k-$100k/yr HybridFull Time
5+ YOEAssociate degree or equivalent experience; 5+ years of professional desktop support; Windows and Microsoft 365 expertise; troubleshooting, communication, organization, discretion, and flexibility required.
ServiceNow, BeyondTrust, Microsoft SCCM, Microsoft Windows, Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Nuance PDF, Microsoft Edge, Google Chrome, Mozilla Firefox, iOS, Android, VPN, macOS, iManage, CompTIA A+, Microsoft MD-100, Microsoft MD-101, IP telephony, IT Service Management (ITSM)
1w
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Systems Analyst
Burbank, California, United States
$120k/yr OnsiteFull Time
10+ YOEBachelor's degree in IT or related field plus 10 years' related experience, or 8 years' experience with qualified certifications. Requires California driver's license and airport security clearance.
Genetec Security System, VMware, SAN, NAS, BMC Track-It!, SolarWinds, Barracuda XDR, SentinelOne, RMM, Microsoft 365, Adobe, ITIL, PMP, ERP, EAM, BAS, BHS, CUPPS, CUSS, DCMS, EVIDS, PAS, RMS, PARCS, ACS, WIFI
2mo
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Senior IT Analyst - Studio Infrastructure
Hollywood or Sunset Glenoaks or New York City
$39-$52/hr OnsiteFull Time
4+ YOEMinimum 4 years IT infrastructure/network experience, bachelor’s or equivalent, strong networking (TCP/IP, VLANs, firewalls), Microsoft 365/Azure AD administration, Windows Server and PowerShell, AV and conferencing support, project coordination, and ITSM/ITIL familiarity.
Microsoft Azure AD, Microsoft Entra ID, Microsoft 365, Windows Server, Active Directory, PowerShell, Intune, ServiceNow, Zoom Rooms, Teams Rooms, RingCentral, Mitel, Cisco Meraki, Palo Alto, Fortinet, Hyper-V, VMware, Azure IaaS, SharePoint, Proofpoint, Abnormal, Box, Dropbox, Dell Technologies, Cisco Systems, EDR, BitLocker
5d
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Sr Business and Information Analyst
Anaheim, California, United States
$98k-$131k/yr HybridFull Time
5+ YOERequires 5+ years in theme park, hospitality, or operations environments; ITSM, Lean/Six Sigma, operational analysis, dashboards, cross-functional influence, and communication experience; bachelor's degree or equivalent.
Lean, Six Sigma, Power BI, Tableau
4d
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Cybersecurity Assurance Analyst
Columbus or Lansing or Alaska or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
HybridFull Time
3+ YOERequires a degree in cybersecurity, computer science, information technology, or related field, or equivalent experience, plus 3–5 years of relevant experience and expertise in cybersecurity risk, controls, audits, and compliance.
NIST, ISO, ITIL, COBIT, CMMC, ISO 27001, NIS2, NIST 800-171, UK Cyber Essentials
1d
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Deskside Support Analyst
St. Louis or Birmingham or Chicago or Dallas or Los Angeles or New York City or Southern Illinois or Washington, D.C.
OnsiteFull Time
5+ YOEFive years of hands-on deskside or field support required; strong Windows, Office 365, networking, ITIL, troubleshooting, communication, and time-management skills. Associate's degree and industry certifications preferred.
Windows 10/11, Microsoft Office 365, Microsoft Teams, Microsoft OneDrive, iManage, BigHand, Intapp, Citrix, Aderant, Workshare/CompareDocs, Freshservice, Halo, Microsoft 365, VPN, Wi-Fi, DNS, IP addressing, ITIL
1w
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Business Systems Analyst
San Francisco or Seattle or New York City
$205k-$270k/yr HybridFull Time
5+ YOE5+ years in business systems analysis or similar technology-focused work; experience with systems configuration, requirements gathering, vendor management, API integrations, and iPaaS solutions. Bachelor's degree or equivalent required.
API, iPaaS, SQL, Agile, Scrum, ITIL
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