72 itsm jobs at 47 companies in Connecticut
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ITSM Operations Analyst - IT - Full Time
New Hampshire or Vermont or Rhode Island or Maine or Manchester or Massachusetts or Connecticut
RemoteFull Time
5+ YOEBachelor's degree or equivalent experience; ITIL Foundation certification within six months; Epic certification; and five years of healthcare IT experience with significant Epic EHR exposure.
ITSM, Epic, Epic EHR, Electronic Health Record (EHR)
1mo
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IT Service Management (ITSM) Specialist - Configuration Management
Windsor or Des Moines or Boston or Jacksonville or Atlanta or New York City or Charleston or Charlotte
$71k-$119k/yr OnsiteFull Time
4+ YOE4+ years in ITSM, ServiceNow and CMDB experience preferred, IT Asset/Configuration Management knowledge, Bachelor's degree or equivalent preferred, ITIL foundation preferred, Excel proficiency.
ServiceNow, CMDB, Software Asset Management (SAM) Professional, Common Services Data Model (CSDM), Microsoft Excel
2w
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Sr. Systems Engineer
Shelton, Connecticut, United States
$119k-$149k/yr OnsiteFull Time
5+ YOERequires 5+ years managing Microsoft 365 and enterprise endpoint platforms, mentoring staff, ITIL/ITSM knowledge, SLA operations experience, and a bachelor's degree or equivalent practical experience.
Microsoft 365, Microsoft Intune, SCCM, ITIL, ITSM, PowerShell, Graph API
3w
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Sr. Service Desk Manager
Eagle or Salt Lake City or Nashville or Hartford
OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree or equivalent experience; 7+ years in IT operations or support leadership; 3+ years managing support operations or technical teams; ITSM, metrics, governance, improvement, and communication skills.
IT Service Management (ITSM)
2w
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Director, Network and Data Center Services
New Haven, Connecticut, United States
$165k-$248k/yr HybridFull Time
10+ YOEBachelor’s degree in a related field and 10 years of related experience or equivalent; leadership of large network and infrastructure environments, 24x7 operations, resiliency, disaster recovery, ITSM, and complex projects.
LogicMonitor, Cisco, Datadog, Infrastructure as Code, LAN, WAN, SDN, ITSM
2w
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IT Associate Director - Automation Engineering
New Haven, Connecticut, United States
$113k-$169k/yr HybridFull Time
8+ YOEBachelor's degree and eight years of experience or equivalent; leadership of infrastructure automation or platform engineering, staff development, complex project management, and expertise in Ansible, Terraform, CI/CD, ITSM, and observability.
Ansible, Terraform, CI/CD, Infrastructure as Code (IaC), ITSM
2w
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Sr. Systems Engineer
Shelton, Connecticut, United States
OnsiteFull Time
5+ YOERequires 5+ years managing Microsoft 365 and collaboration technologies, endpoint management expertise, mentoring experience, ITIL/ITSM knowledge, SLA operations, communication skills, and a bachelor's degree or equivalent experience.
Microsoft 365, Microsoft Intune, SCCM, ITIL, ITSM, PowerShell, Graph API
1w
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Mainframe/ITOM
Texas or New Jersey or Maryland or New York or Pennsylvania or Louisiana or Georgia or Connecticut or United States
$115k-$214k/yr RemoteFull Time
5+ YOERequires 5–8 years of IBM/Rocket ITOM administration, Product Admin reporting, distribution data entry, and managed services experience. Strong ITOM, ITSM, communication, and automation skills required.
IBM/Rocket ITOM, Control-M, Automic, ServiceNow, Python, PowerShell, ITIL
1w
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Modern Service Management Assoc Director
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$414k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in IT service management, IT operations, or technology consulting and 10+ years in senior leadership, plus a bachelor's degree or equivalent experience. Expertise in ITIL governance, ITSM transformation, automation, and executive leadership.
ITIL, ServiceNow, BMC Helix, Jira, AIOps, CMDB, SRE
1mo
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Network Engineer
East Hartford, Connecticut, United States
$80k-$120k/yr HybridFull Time
5+ YOEManage and support WAN/LAN, VoIP/SIP, DNS/DHCP/E911, remote connectivity, firewalls, patching, and ITSM ticketing; 5+ years IT/network experience and bachelor’s degree preferred; on-call and travel required.
VoIP, SIP, DNS, DHCP, E911, ITSM, Keyscan, IDIS, Honeywell, VPN, MDM
1mo
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VP, Associate Support & Digital Experience
Stamford or Gurgaon or Chennai or Europe or Africa or Asia or North America or South America or Australia
$164k-$226k/yr HybridFull Time
5+ YOE5+ MgmtRequires 5–7+ years leading large global technical support organizations, 24/7 multi-site operations, automation, analytics, ITSM, DEX, stakeholder management, and change; bachelor's degree required.
ServiceNow, Microsoft Power BI, ITIL, AI, virtual agents
1w
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Modern IT Service Management Manager
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM and SIAM, 5+ years configuring or specifying ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, Microsoft Azure, ITIL 4, DevOps, CMDB, API, RACI
3w
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Enterprise Solutions Engineer, Channel
Connecticut or Florida or Georgia or Maine or Massachusetts or New Jersey or North Carolina or New York or Ohio or Tennessee or Virginia or United States
$140k/yr RemoteFull Time
5+ YOE5+ years in pre-sales engineering, solutions architecture, or technical consulting for enterprise B2B SaaS; enterprise IT operations, networking, scripting, ITSM, and technical sales expertise required.
Windows, Linux, macOS, DNS, VPN, PowerShell, JavaScript, VBScript, Salesforce, Jira, Highspot
1mo
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Manager, Desktop Support
Brookfield, Connecticut, United States
OnsiteFull Time
8+ YOE2+ Mgmt8+ years in service desk/desktop support, 2+ years leading teams, ITSM knowledge, device and asset management, security/compliance support, vendor management, and strong communication skills.
3d
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Associate Director, IT Service Management & Process – Remote
Farmington or Portland or New York City or Bar Harbor or United States
$114k-$190k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree in computer science, information systems, or related field; 5+ years relevant experience; 5+ years supervisory or people leadership experience; ServiceNow and ITSM/ITIL expertise required.
ServiceNow, Configuration Management Database (CMDB), Agile, DevOps
5d
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Central Support
New York City or Florida or Chicago or New Jersey or Pennsylvania or Connecticut or Massachusetts or District of Columbia
$69k-$72k/yr FieldFull Time
2+ YOEAssociate's degree in computer science or related field, 2+ years in IT support, networks, or systems maintenance, Freshservice or comparable ITSM experience, cybersecurity familiarity, communication skills, and ability to lift 35 lbs.
Freshservice, Windows, Mac, Microsoft Office
1w
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IT Operations Analyst
Windsor, Connecticut, United States
$21-$45/hr OnsiteFull Time
2+ YOERequires 2+ years of IT experience, 2+ years with ServiceNow or similar ITSM tools, monitoring and network tools experience, and ability to work 12-hour night shifts. Bachelor's degree or equivalent experience.
ServiceNow, AppDynamics, SiteScope, Splunk
1mo
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Senior Cybersecurity Technologist
Hartford, Connecticut, United States
$127k-$209k/yr OnsiteFull Time
4+ YOEExperience operating self-hosted CyberArk PAM, scripting with PowerShell (Python a plus), Windows Server/AD knowledge, PKI/authentication understanding, experience integrating PAM with IdP/ITSM/SIEM; Bachelor\u0002s and 4 years IT security experience.
CyberArk, CyberArk REST API, CyberArk PVWA, CyberArk CPM, CyberArk PSM, Conjur, PowerShell, Python, Windows Server, Active Directory, LDAP, SAML, Kerberos, Entra ID, Okta, ServiceNow, SIEM, AWS, Azure
2mo
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VIP Support Analyst
McLean or Vinalhaven or Westport or Miami or Virginia or London or Vancouver or West Midlands or Paris or China or Korea or RU or Brazil or Europe or Asia
OnsiteFull Time
GCSE or US equivalent education; CompTIA A+ or N+ preferable; experience supporting Microsoft Office/Windows, Active Directory user management, Microsoft 365, PC builds, ITSM ticketing (ServiceNow), basic ITIL and telephony concepts; confident communicator for VIP users.
Microsoft Office, Windows, Active Directory, Microsoft 365, ServiceNow, LinkedIn Learning
2w
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Director, Global Enterprise Applications
Connecticut or District of Columbia or Florida or Georgia or Illinois or Maryland or Massachusetts or North Carolina or New Jersey or New York or Oregon or Pennsylvania or Puerto Rico or Tennessee or Texas or Virginia or Washington
$137k-$151k/yr RemoteFull Time
Extensive enterprise applications management and team leadership experience; expertise in portfolio strategy, governance, operations, vendors, change management, and geographically dispersed organizations.
ERP/FMS, CRM, HCM, ITIL, COBIT
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