55 itsm jobs at 34 companies in New Britain, CT
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IT Service Management (ITSM) Specialist - Configuration Management
Windsor or Des Moines or Boston or Jacksonville or Atlanta or New York City or Charleston or Charlotte
$71k-$119k/yr OnsiteFull Time
4+ YOE4+ years in ITSM, ServiceNow and CMDB experience preferred, IT Asset/Configuration Management knowledge, Bachelor's degree or equivalent preferred, ITIL foundation preferred, Excel proficiency.
ServiceNow, CMDB, Software Asset Management (SAM) Professional, Common Services Data Model (CSDM), Microsoft Excel
2w
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Director, Network and Data Center Services
New Haven, Connecticut, United States
$165k-$248k/yr HybridFull Time
10+ YOEBachelor’s degree in a related field and 10 years of related experience or equivalent; leadership of large network and infrastructure environments, 24x7 operations, resiliency, disaster recovery, ITSM, and complex projects.
LogicMonitor, Cisco, Datadog, Infrastructure as Code, LAN, WAN, SDN, ITSM
2w
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Sr. Systems Engineer
Shelton, Connecticut, United States
$119k-$149k/yr OnsiteFull Time
5+ YOERequires 5+ years managing Microsoft 365 and enterprise endpoint platforms, mentoring staff, ITIL/ITSM knowledge, SLA operations experience, and a bachelor's degree or equivalent practical experience.
Microsoft 365, Microsoft Intune, SCCM, ITIL, ITSM, PowerShell, Graph API
3w
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Sr. Service Desk Manager
Eagle or Salt Lake City or Nashville or Hartford
OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree or equivalent experience; 7+ years in IT operations or support leadership; 3+ years managing support operations or technical teams; ITSM, metrics, governance, improvement, and communication skills.
IT Service Management (ITSM)
2w
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IT Associate Director - Automation Engineering
New Haven, Connecticut, United States
$113k-$169k/yr HybridFull Time
8+ YOEBachelor's degree and eight years of experience or equivalent; leadership of infrastructure automation or platform engineering, staff development, complex project management, and expertise in Ansible, Terraform, CI/CD, ITSM, and observability.
Ansible, Terraform, CI/CD, Infrastructure as Code (IaC), ITSM
2w
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Sr. Systems Engineer
Shelton, Connecticut, United States
OnsiteFull Time
5+ YOERequires 5+ years managing Microsoft 365 and collaboration technologies, endpoint management expertise, mentoring experience, ITIL/ITSM knowledge, SLA operations, communication skills, and a bachelor's degree or equivalent experience.
Microsoft 365, Microsoft Intune, SCCM, ITIL, ITSM, PowerShell, Graph API
1w
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Modern Service Management Assoc Director
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$414k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in IT service management, IT operations, or technology consulting and 10+ years in senior leadership, plus a bachelor's degree or equivalent experience. Expertise in ITIL governance, ITSM transformation, automation, and executive leadership.
ITIL, ServiceNow, BMC Helix, Jira, AIOps, CMDB, SRE
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Network Engineer
East Hartford, Connecticut, United States
$80k-$120k/yr HybridFull Time
5+ YOEManage and support WAN/LAN, VoIP/SIP, DNS/DHCP/E911, remote connectivity, firewalls, patching, and ITSM ticketing; 5+ years IT/network experience and bachelor’s degree preferred; on-call and travel required.
VoIP, SIP, DNS, DHCP, E911, ITSM, Keyscan, IDIS, Honeywell, VPN, MDM
1w
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Modern IT Service Management Manager
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM and SIAM, 5+ years configuring or specifying ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, Microsoft Azure, ITIL 4, DevOps, CMDB, API, RACI
3d
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Associate Director, IT Service Management & Process – Remote
Farmington or Portland or New York City or Bar Harbor or United States
$114k-$190k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree in computer science, information systems, or related field; 5+ years relevant experience; 5+ years supervisory or people leadership experience; ServiceNow and ITSM/ITIL expertise required.
ServiceNow, Configuration Management Database (CMDB), Agile, DevOps
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Manager, Desktop Support
Brookfield, Connecticut, United States
OnsiteFull Time
8+ YOE2+ Mgmt8+ years in service desk/desktop support, 2+ years leading teams, ITSM knowledge, device and asset management, security/compliance support, vendor management, and strong communication skills.
1w
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IT Operations Analyst
Windsor, Connecticut, United States
$21-$45/hr OnsiteFull Time
2+ YOERequires 2+ years of IT experience, 2+ years with ServiceNow or similar ITSM tools, monitoring and network tools experience, and ability to work 12-hour night shifts. Bachelor's degree or equivalent experience.
ServiceNow, AppDynamics, SiteScope, Splunk
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Senior Cybersecurity Technologist
Hartford, Connecticut, United States
$127k-$209k/yr OnsiteFull Time
4+ YOEExperience operating self-hosted CyberArk PAM, scripting with PowerShell (Python a plus), Windows Server/AD knowledge, PKI/authentication understanding, experience integrating PAM with IdP/ITSM/SIEM; Bachelor\u0002s and 4 years IT security experience.
CyberArk, CyberArk REST API, CyberArk PVWA, CyberArk CPM, CyberArk PSM, Conjur, PowerShell, Python, Windows Server, Active Directory, LDAP, SAML, Kerberos, Entra ID, Okta, ServiceNow, SIEM, AWS, Azure
2mo
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VIP Support Analyst
McLean or Vinalhaven or Westport or Miami or Virginia or London or Vancouver or West Midlands or Paris or China or Korea or RU or Brazil or Europe or Asia
OnsiteFull Time
GCSE or US equivalent education; CompTIA A+ or N+ preferable; experience supporting Microsoft Office/Windows, Active Directory user management, Microsoft 365, PC builds, ITSM ticketing (ServiceNow), basic ITIL and telephony concepts; confident communicator for VIP users.
Microsoft Office, Windows, Active Directory, Microsoft 365, ServiceNow, LinkedIn Learning
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IT Database Engineer
Naugatuck, Connecticut, United States
$90k-$105k/yr OnsiteFull Time
5+ YOE5+ years DBA experience with PostgreSQL, MySQL and/or Microsoft SQL Server; cloud and hybrid DB experience (AWS RDS/EC2); automation and Infrastructure-as-Code skills; strong troubleshooting and stakeholder communication; must be authorized to work in the U.S.
PostgreSQL, MySQL, Microsoft SQL Server, AWS RDS, AWS EC2, Ansible, Terraform, Git, Python, PowerShell, Shell scripting, CI/CD pipelines, ITIL, Infrastructure as Code
1w
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TAC Helpdesk Engineer
Albany or South Carolina or Saratoga Springs or North Carolina or New Hampshire or Massachusetts or Rhode Island or Connecticut or New Jersey or Maine or Rocky Hill or Maryland or Illinois or Delaware or Washington, D.C.
$65k/yr RemoteFull Time
3+ YOEAssociate degree or 3–5 years equivalent experience, an industry certification, networking expertise, and hands-on experience with Windows, Microsoft 365, Azure, Entra, and Intune.
ConnectWise, Microsoft 365, Azure, Microsoft Entra, Microsoft Intune, Windows Server, Microsoft Windows, Microsoft 365 Admin Center, IP, Apple Mac, ITIL, FBI Criminal Justice Information Services (CJIS) Security Policy
1mo
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Lead Cloud Engineer - Azure/GCP - Onsite
Wilton, Connecticut, United States
HybridFull Time
Hands-on GCP development experience required, Azure exposure preferred, DevOps and agile experience, strong communication and stakeholder engagement, familiarity with IT architecture/ITIL a plus, able to work onsite in Wilton CT 2-3 days/week.
Google Cloud Platform, Microsoft Azure, TOGAF, ITIL
1w
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TAC Helpdesk Engineer
Albany or South Carolina or Saratoga Springs or North Carolina or New Hampshire or Massachusetts or Rhode Island or Connecticut or New Jersey or Maine or Rocky Hill or Maryland or Illinois or Delaware or Washington
$65k/yr RemoteFull Time
3+ YOEAssociate's degree or 3–5 years equivalent technical experience, relevant certification, IP networking, Windows Server, Microsoft 365, Azure, Intune, troubleshooting, communication, and client service skills.
ConnectWise, Microsoft 365, Azure, Entra, Intune, Microsoft Windows Server, Microsoft Windows, Microsoft 365 Admin Center, Apple Mac, ITIL
4d
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Executive Director, Solutions Engineering
New York City or Bristol
$217k-$292k/yr HybridFull Time
12+ YOE10+ MgmtRequires 12+ years in technology operations, service delivery, or site reliability; 10+ years of leadership; a bachelor's degree or equivalent experience; and experience leading global, mission-critical operations and major incidents.
ITIL, ServiceNow, AIOps, site reliability engineering, DevOps
1w
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Senior Site Reliability Engineer
Holyoke, Massachusetts, United States
$134k-$170k/yr HybridFull Time
5+ YOERequires 5+ years in SRE, DevOps, systems, platform engineering, or IT operations; Terraform, IaC, scripting with Python, PowerShell, or Bash; observability, distributed systems, and troubleshooting experience.
Splunk, Dynatrace, PRTG, OpsGenie, StatusPage, Terraform, Infrastructure as Code (IaC), Python, PowerShell, Bash, AI-assisted development tools, ITIL
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