75 itsm jobs at 48 companies in Seattle, WA
1mo
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Senior Associate, ServiceNow ITSM
Irvine or Los Angeles or San Francisco or Denver or Washington or Tampa or Atlanta or Chicago or Boston or St Louis or Short Hills or New York City or Philadelphia or Austin or Dallas or Houston or Seattle
$94k-$203k/yr OnsiteFull Time
3+ YOE3+ years managing enterprise systems and ServiceNow (ITSM/ITOM/IRM), ServiceNow System Administrator certification, JavaScript skill, bachelor's degree or 8 years' equivalent, experience leading agile teams.
ServiceNow, JavaScript
1mo
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IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Seattle, US
Seattle, Washington, United States
$200/hr RemoteContract, Part Time
Director-level IT/technology experience with hands-on ITSM/ESM platform selection or use (e.g., ServiceNow, Jira Service Management). Strong analytical and written communication skills; PayPal account required to receive payments.
Jira Service Management, Freshservice, ServiceNow, Atomicwork, Moveworks, Workday, SAP SuccessFactors, ADP, Oracle HCM, Microsoft Excel, Google Sheets, Notion, Jira, PayPal
1d
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IT Asset and Service Management (ITSM) Analyst Intern
Tacoma, Washington, United States
$17-$21/hr OnsiteInternship
High school diploma or GED, one year of post-high-school training or equivalent, and enrollment in or recent graduation from an IT-related program. Knowledge of ITIL and proficiency with Excel, Visio, and Word preferred.
Information Technology Infrastructure Library (ITIL), Ivanti Neurons, Cherwell, Microsoft SharePoint, Microsoft Excel, Microsoft Visio, Microsoft Word, SIPOC
3mo
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Enterprise Service Configuration Manager (CMDB)
Seattle, Washington, United States
$157k-$219k/yr OnsiteFull Time
3+ YOESenior IT professional with CMDB/ITSM leadership experience; strong ServiceNow/Jira Service Management skills; 3+ years leading engineering/IT service teams.
ServiceNow, Jira Service Management, ITSM, ITOM, ITAM
2w
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Edge Connectivity Manager
Omaha or Saint Louis Park or Denver or Englewood or Orlando or Kansas City or Albuquerque or Portland or Salem or Pittsburgh or Austin or Dallas or Fort Worth or San Antonio or Vienna or Olympia or Columbia or St. Paul or Harrisburg or Pennington or Woodcliff Lake or Phoenix or Folsom
OnsiteFull Time
10+ YOE3+ Mgmt10+ years in network engineering or connectivity operations, 3+ years leading technical teams; strong enterprise networking, cloud connectivity, firewalls, ITSM, and stakeholder communication skills.
ITIL, CCNP, CCIE, PCNSE, Fortinet, Azure, AWS
4d
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Digital Grid Modernization Lead, Senior Manager
Houston or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or San Juan or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Washington or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Grand Rapids or Indianapolis or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Philadelphia or Phoenix or Pittsburgh or Portland
$124k-$280k/yr OnsiteFull Time
6+ YOEBachelor's degree and 6+ years of experience required; advanced ITIL, ITSM, utility grid modernization, vendor management, systems thinking, and cross-functional leadership experience preferred.
ITIL, IT Service Management (ITSM)
2mo
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Sr. Technical Program Manager, Infrastructure Rationalization
Cambridge or Seattle or United States
$146k-$234k/yr HybridFull Time
8+ YOE8+ years program management experience in infrastructure; technical infrastructure background; ITSM knowledge; vendor and stakeholder management; ability to scope and drive complex, data-driven, cross-functional programs.
AWS, Azure, Kubernetes, MLOps, ITSM, ITIL, GxP, GPUs
3w
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IT Intermediate Infrastructure Specialist
Olympia, Washington, United States
$60k-$90k/yr OnsiteFull Time
3+ YOE3+ years IT support or infrastructure experience; knowledge of Microsoft 365, Windows, Active Directory/Entra ID, Intune, endpoint and patch management, networking fundamentals, ITSM; strong troubleshooting and communication skills.
Microsoft 365, Windows, Entra ID, Active Directory, Intune, ITSM, DNS, DHCP, VPN
5d
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CIS SERVICE DELIVERY MANAGEMENT-CIS OPERATION MANAGEMENT
Pune or Milpitas or Seattle or Princeton or Cape Town or London or Zurich or Singapore or Mexico City
RemoteFull Time
10+ YOE5+ MgmtBachelor's degree in computer science, information technology, or related field; 15 years of experience preferred, including 5 years in leadership. Requires ITIL/ITSM, cloud operations, service platforms, and automation expertise.
AWS, Azure, GCP, ServiceNow, Jira Service Management, Python, PowerShell, Ansible, ITIL, ITSM, SLAs, OLAs
19h
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Desktop Support Engineer II
Seattle, Washington, United States
$86k-$144k/yr OnsiteFull Time
5+ YOE5+ years of desktop or end-user support, including 5 years supporting C-level executives. Requires mixed Mac/Windows/iOS/Android expertise, IT infrastructure knowledge, ITSM, and administration of Azure, Entra ID, Exchange Online, Zoom, Jamf, and Intune.
Mac, Windows, iOS, Android, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Azure, Microsoft Entra ID, Exchange Online, Jamf, Microsoft Intune, Zoom, Zoom Webinars, Active Directory, VPN, MFA, ITSM, ITIL, LinkedIn Learning, O'Reilly
2mo
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Senior Infrastructure Engineer
Redmond, Washington, United States
$120k-$135k/yr OnsiteFull Time
5+ YOESenior Infrastructure Engineer with 5+ years in enterprise infrastructure, VMware, Cisco UCS, Dell EMC, Cohesity, and ITSM/24x7 on-call support.
VMware vSphere, VMware vCenter, Dell EMC storage, Cohesity, Cisco UCS, ServiceNow, LogicMonitor
3w
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Director of Information Technology - San Francisco, CA or Bellevue, WA
San Francisco or Bellevue or Newtown Square or New York City
$200k-$210k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in IT infrastructure and operations with 3–5+ years leading teams; expertise in Microsoft Azure and Microsoft 365, identity, networking, ITSM, vendor and budget management, and regulatory compliance.
Microsoft Azure, Microsoft 365, Okta Identity, Zoom, Box, LogicMonitor, Cloudflare, Azure Entra ID, Active Directory, VMware vSphere, Intune, Endpoint Manager, CrowdStrike, Netskope
2d
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IT Operations Specialist
Chicago or Dallas or Los Angeles or Minneapolis or New York City or Seattle or Washington or San Francisco
$67k-$91k/yr OnsiteFull Time
3+ YOERequires 3+ years in IT operations or enterprise technology, complex troubleshooting, queue management, process documentation, cross-functional projects, ITSM knowledge, strong communication, organization, judgment, and autonomy.
Microsoft 365, Active Directory, Entra ID, Jira, Torq, PowerShell, Python, ServiceNow, Jira Service Management, APIs
4w
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IT Service Center Lead
Seattle, Washington, United States
$95k-$105k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years IT support/service delivery experience with 3+ years leading teams; ITSM and ServiceNow experience; ITIL certification; associate degree or equivalent; ability to drive operational improvements.
ServiceNow, DEX, Virtual Agent, Microsoft technologies
2d
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IT Service Desk Tech II
Seattle, Washington, United States
$34-$35/hr OnsiteFull Time
4+ YOERequires 4+ years in help desk, desktop, or IT support; Windows and macOS experience; Microsoft 365, Azure Active Directory, ITSM, networking, and strong troubleshooting skills. CompTIA A+ is a plus.
JIRA, Windows, macOS, Microsoft 365, Azure Active Directory, ServiceNow, Jira Service Management, Intune, CoPilot, Gemini, Wi-Fi, VPN, LAN, BitLocker
2d
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EUC Admin
Seattle, Washington, United States
OnsiteFull Time
Hands-on Tier 1/2 end-user support experience with Windows, Active Directory, PC imaging, IT onboarding, asset management, ITSM platforms, network troubleshooting, and strong customer-service skills.
Windows, Active Directory, ServiceNow, Jira Service Management, Remedy, TCP/IP, DNS, DHCP, VPN, Wi-Fi
1mo
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Director, IT Operations
Bellevue or Newtown Square or New York City or San Francisco
$175k-$225k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's degree and 10+ years in IT operations with 3+ years managing teams; expertise in Microsoft Azure, Microsoft 365, identity, networking, SaaS, ITSM, vendor and budget management; strong leadership and communication skills.
Microsoft Azure, Microsoft 365, Azure Entra ID, Okta, Zoom, Box, LogicMonitor, Cloudflare, VMware vSphere, Intune/Endpoint Manager, CrowdStrike, Netskope
1w
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Business Systems Support Analyst
Everett, Washington, United States
$73k-$130k/yr RemoteFull Time
3+ YOEHigh school diploma and 3+ years in business systems analysis or application support for complex systems. Requires Pacific Time work, troubleshooting, ITSM knowledge, and analytical skills; SQL and healthcare experience preferred.
SQL
3w
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Manager, IT Support
Bellevue or United States
$120k-$150k/yr HybridFull Time
5+ YOE5+ MgmtLead global IT support, manage follow-the-sun service delivery, 5+ years leading IT support/desk teams, experience with Microsoft 365/Entra ID/Intune and ITSM platforms, strong communication and stakeholder management.
Microsoft 365, Entra ID, Microsoft Intune, Zendesk, ServiceNow, Freshservice
2mo
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SAP Service Delivery Management Run Lead
Seattle, Washington, United States
$160k-$200k/yr OnsiteFull Time
10+ YOEBachelor's in IT/CS/Engineering or related; 10+ years IT; 8+ years SAP service delivery; ITIL familiarity; experience with SAP support, SLA, incident mgmt; ITSM tools; offshore delivery; cross-domain knowledge.
ServiceNow, Jira Service Management, SAP
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