112 itsm jobs at 71 companies in Washington
3d
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ITSM Coordinator
United States or Washington or Oregon or California or Nevada or Idaho or Utah or Arizona or Montana or Wyoming or Colorado or New Mexico or Alaska or Hawaii
RemoteFull Time
2+ YOERequires 2–4 years of customer service experience, strong communication and organization skills, ticket triage experience preferred, 50 WPM typing, and prolonged computer use.
Microsoft Teams
1mo
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Senior Associate, ServiceNow ITSM
Irvine or Los Angeles or San Francisco or Denver or Washington or Tampa or Atlanta or Chicago or Boston or St Louis or Short Hills or New York City or Philadelphia or Austin or Dallas or Houston or Seattle
$94k-$203k/yr OnsiteFull Time
3+ YOE3+ years managing enterprise systems and ServiceNow (ITSM/ITOM/IRM), ServiceNow System Administrator certification, JavaScript skill, bachelor's degree or 8 years' equivalent, experience leading agile teams.
ServiceNow, JavaScript
2d
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Mgr ITSM & Enterprise Monitoring
Vancouver, Washington, United States
$51-$76/hr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience, 5+ years with ITSM platforms, and 2+ years of supervisory or leadership experience. ITIL certification preferred; healthcare information experience, HIPAA knowledge, and strong analytical skills required.
ITSM, Enterprise Monitoring, ITIL, HIPAA, 403b, EAP
2mo
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IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Seattle, US
Seattle, Washington, United States
$200/hr RemoteContract, Part Time
Director-level IT/technology experience with hands-on ITSM/ESM platform selection or use (e.g., ServiceNow, Jira Service Management). Strong analytical and written communication skills; PayPal account required to receive payments.
Jira Service Management, Freshservice, ServiceNow, Atomicwork, Moveworks, Workday, SAP SuccessFactors, ADP, Oracle HCM, Microsoft Excel, Google Sheets, Notion, Jira, PayPal
1mo
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ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location (Chicago, IL, US, 60606)
Chicago or United States or New York City or Washington or California
$103k-$188k/yr HybridFull Time
2+ YOEBachelor's degree required; 2-4 years ServiceNow ITSM project experience (3+ years Big 4 consulting preferred). ServiceNow CSA/CAD and ServiceNow Implementation Specialist - ITSM required, ability to lead teams, travel, and strong communication skills.
ServiceNow, Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, AI Control Tower, Agentic, CMDB, IT Operations Management (ITOM), Performance Analytics
2d
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IT Asset and Service Management (ITSM) Analyst Intern
Tacoma, Washington, United States
$17-$21/hr OnsiteInternship
High school diploma or GED, one year of post-high-school training or equivalent, and enrollment in or recent graduation from an IT-related program. Knowledge of ITIL and proficiency with Excel, Visio, and Word preferred.
Information Technology Infrastructure Library (ITIL), Ivanti Neurons, Cherwell, Microsoft SharePoint, Microsoft Excel, Microsoft Visio, Microsoft Word, SIPOC
3mo
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Enterprise Service Configuration Manager (CMDB)
Seattle, Washington, United States
$157k-$219k/yr OnsiteFull Time
3+ YOESenior IT professional with CMDB/ITSM leadership experience; strong ServiceNow/Jira Service Management skills; 3+ years leading engineering/IT service teams.
ServiceNow, Jira Service Management, ITSM, ITOM, ITAM
2w
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Edge Connectivity Manager
Omaha or Saint Louis Park or Denver or Englewood or Orlando or Kansas City or Albuquerque or Portland or Salem or Pittsburgh or Austin or Dallas or Fort Worth or San Antonio or Vienna or Olympia or Columbia or St. Paul or Harrisburg or Pennington or Woodcliff Lake or Phoenix or Folsom
OnsiteFull Time
10+ YOE3+ Mgmt10+ years in network engineering or connectivity operations, 3+ years leading technical teams; strong enterprise networking, cloud connectivity, firewalls, ITSM, and stakeholder communication skills.
ITIL, CCNP, CCIE, PCNSE, Fortinet, Azure, AWS
4d
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Digital Grid Modernization Lead, Senior Manager
Houston or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or San Juan or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Washington or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Grand Rapids or Indianapolis or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Philadelphia or Phoenix or Pittsburgh or Portland
$124k-$280k/yr OnsiteFull Time
6+ YOEBachelor's degree and 6+ years of experience required; advanced ITIL, ITSM, utility grid modernization, vendor management, systems thinking, and cross-functional leadership experience preferred.
ITIL, IT Service Management (ITSM)
5d
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Team Center Unified Technology Support 6434756
Dallas or Nashville or Columbus or Atlanta or California or Cleveland or Colorado or United States or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$41-$51/hr RemoteFull Time, Contract
4+ YOERequires 4–5 years supporting Siemens Teamcenter Unified, Teamcenter architecture and modules, ITSM experience with ServiceNow, analytical skills, and issue prioritization. ITIL certification is preferred.
Siemens Teamcenter Unified, Teamcenter, ServiceNow, JD Edwards, ITIL
2mo
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Sr. Technical Program Manager, Infrastructure Rationalization
Cambridge or Seattle or United States
$146k-$234k/yr HybridFull Time
8+ YOE8+ years program management experience in infrastructure; technical infrastructure background; ITSM knowledge; vendor and stakeholder management; ability to scope and drive complex, data-driven, cross-functional programs.
AWS, Azure, Kubernetes, MLOps, ITSM, ITIL, GxP, GPUs
2d
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IT Support Specialist II
Kennewick, Washington, United States
$55k-$65k/yr OnsiteFull Time
2+ YOERequires 2+ years in help desk or IT support, PC hardware, Microsoft Windows, Microsoft 365, networking concepts, ITSM and ticketing systems, remote support, troubleshooting, and strong communication skills.
Microsoft Windows, Microsoft 365, DNS, DHCP, VPN, firewalls, routers, switches, ITSM, ITIL
3w
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IT Intermediate Infrastructure Specialist
Olympia, Washington, United States
$60k-$90k/yr OnsiteFull Time
3+ YOE3+ years IT support or infrastructure experience; knowledge of Microsoft 365, Windows, Active Directory/Entra ID, Intune, endpoint and patch management, networking fundamentals, ITSM; strong troubleshooting and communication skills.
Microsoft 365, Windows, Entra ID, Active Directory, Intune, ITSM, DNS, DHCP, VPN
5d
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CIS SERVICE DELIVERY MANAGEMENT-CIS OPERATION MANAGEMENT
Pune or Milpitas or Seattle or Princeton or Cape Town or London or Zurich or Singapore or Mexico City
RemoteFull Time
10+ YOE5+ MgmtBachelor's degree in computer science, information technology, or related field; 15 years of experience preferred, including 5 years in leadership. Requires ITIL/ITSM, cloud operations, service platforms, and automation expertise.
AWS, Azure, GCP, ServiceNow, Jira Service Management, Python, PowerShell, Ansible, ITIL, ITSM, SLAs, OLAs
3w
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Enterprise Solutions Engineer - MSP
California or Colorado or Oregon or Washington or Texas
$140k/yr HybridFull Time
10+ YOE10+ years in pre-sales/solutions engineering supporting MSP or enterprise B2B SaaS; deep IT operations, RMM and ITSM knowledge; scripting (PowerShell/JavaScript/VBScript) and Salesforce/Jira/Highspot experience; strong communication and executive presence.
Windows, Linux, macOS, PowerShell, JavaScript, VBScript, RMM, ITSM, Salesforce, Jira, Highspot
1d
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Desktop Support Engineer II
Seattle, Washington, United States
$86k-$144k/yr OnsiteFull Time
5+ YOE5+ years of desktop or end-user support, including 5 years supporting C-level executives. Requires mixed Mac/Windows/iOS/Android expertise, IT infrastructure knowledge, ITSM, and administration of Azure, Entra ID, Exchange Online, Zoom, Jamf, and Intune.
Mac, Windows, iOS, Android, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Azure, Microsoft Entra ID, Exchange Online, Jamf, Microsoft Intune, Zoom, Zoom Webinars, Active Directory, VPN, MFA, ITSM, ITIL, LinkedIn Learning, O'Reilly
1mo
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Technology Strategy & Roadmap Architect
Springfield or Cleveland or California or Colorado or Hawaii or Illinois or Maine or Maryland or Massachusetts or Minnesota or New Jersey or New York or Vermont or Virginia or Washington or District of Columbia
$174k-$218k/yr OnsiteFull Time
5+ YOE5+ MgmtU.S. citizen with active Top Secret (willing to obtain SCI and polygraph). Requires experience architecting and modernizing enterprise management/ITSM solutions (ServiceNow or BMC Remedy) on large programs, 5+ years leadership experience, ITIL v3 and CompTIA Security+; Bachelor’s degree in CS/Engineering/IT or equivalent.
ServiceNow, BMC Remedy, ITSM, ICD 503, DCID 6/3
2mo
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Senior Infrastructure Engineer
Redmond, Washington, United States
$120k-$135k/yr OnsiteFull Time
5+ YOESenior Infrastructure Engineer with 5+ years in enterprise infrastructure, VMware, Cisco UCS, Dell EMC, Cohesity, and ITSM/24x7 on-call support.
VMware vSphere, VMware vCenter, Dell EMC storage, Cohesity, Cisco UCS, ServiceNow, LogicMonitor
3w
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Director of Information Technology - San Francisco, CA or Bellevue, WA
San Francisco or Bellevue or Newtown Square or New York City
$200k-$210k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in IT infrastructure and operations with 3–5+ years leading teams; expertise in Microsoft Azure and Microsoft 365, identity, networking, ITSM, vendor and budget management, and regulatory compliance.
Microsoft Azure, Microsoft 365, Okta Identity, Zoom, Box, LogicMonitor, Cloudflare, Azure Entra ID, Active Directory, VMware vSphere, Intune, Endpoint Manager, CrowdStrike, Netskope
2d
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IT Operations Specialist
Chicago or Dallas or Los Angeles or Minneapolis or New York City or Seattle or Washington or San Francisco
$67k-$91k/yr OnsiteFull Time
3+ YOERequires 3+ years in IT operations or enterprise technology, complex troubleshooting, queue management, process documentation, cross-functional projects, ITSM knowledge, strong communication, organization, judgment, and autonomy.
Microsoft 365, Active Directory, Entra ID, Jira, Torq, PowerShell, Python, ServiceNow, Jira Service Management, APIs
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