95 ivr jobs at 43 companies in Texas
3w
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Senior IVR Architect
Plano, Texas, United States
OnsiteFull Time
10+ YOEBachelor's degree,10+ years in contact center/telephony/IVR engineering, SME in IVR platforms, expertise in telephony protocols, CRM and backend integrations, API/CI/CD practices, and security/compliance controls.
Genesys, Cisco, Avaya, NICE, Five9, Nuance, Amazon Connect, Twilio, Salesforce
1mo
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Senior Java IVR Application Developer
Texas City, Texas, United States
RemoteFull Time
7+ YOE7+ years software development experience with Java EE and Spring, SQL, cloud platform (AWS) experience, strong OOD/OOP, troubleshooting, and communication skills.
Java EE, Spring Boot, Spring Core, SQL, AWS, VoiceXML, SRGS, MRCP, CCXML
2w
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Quality Assurance Specialist - IVR Testing, Bilingual
Pittsburgh or Cleveland or Dallas or Birmingham or Phoenix
OnsiteFull Time
2+ YOEBilingual (Spanish/English) QA tester with IVR/contact center testing experience, 2+ years relevant experience, bachelor's degree preferred, strong attention to detail and communication.
IVR
1mo
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Staff Engineer - IVR
Palo Alto or Dallas or Bethesda or Seattle
$115k-$230k/yr HybridFull Time
6+ YOE6+ years software development experience, bachelor’s in CS or equivalent, strong Python/Java/C++ skills, experience deploying large-scale distributed AI/ML systems in cloud (Azure/AWS/GCP), TensorFlow/PyTorch, Docker/Kubernetes, SQL/NoSQL, PowerShell, and Azure Portal.
Python, SQL, NoSQL, Docker, Kubernetes, Azure, TensorFlow, PyTorch, Java, C++, AWS, GCP, PowerShell, Azure Portal, J2EE
1mo
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Trash Valet (IVR)VV
Irving, Texas, United States
$30-$50/day OnsitePart Time
Valid driver\u0000s license and auto insurance, open-bed pickup truck, smartphone, ability to carry ~30 lbs, walk stairs and be active 1-2 hours per evening.
2w
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Nice BSA
Plano, Texas, United States
$110k-$120k/yr OnsiteFull Time
7+ YOEBachelor's degree required,7+ years experience,knowledge of NICE CXOne,IVR,REST APIs,JIRA and Salesforce;contact center workflow expertise.
Nice Cxone Cloud Contact Center, NICE In contact, IVR, REST API, JIRA, Salesforce
3w
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CRC II (3996)
Houston, Texas, United States
OnsiteFull Time
2+ YOECompletion of ICH-GCP and study-specific trainings, 2+ years CRC experience preferred, ACRP preferred, proficiency with EDC/IVRS, strong communication and documentation skills.
EDC, IVRS
5d
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Telecommunications Engineer II
Houston, Texas, United States
$78k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent experience and 5+ years engineering IP telecommunications infrastructure in call centers; requires VoIP, SIP, enterprise voice, IVR, troubleshooting, resiliency, and technical leadership expertise.
Mitel, Microsoft, VMware, PBX, VoIP, SIP, IVR, ACD, AES, Taske, CTI, WFM, PBX CDR, Microsoft Teams, Zoom, WebEx
2w
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Business Analyst
Plano, Texas, United States
$70k-$80k/yr OnsiteFull Time
2+ YOESupport and maintain Genesys CTI and IVR, troubleshoot contact center routing, use SQL Server, Splunk, SIP and Linux, participate on-call (nights/weekends/holidays), and use Microsoft Excel and Visio.
Genesys CTI, IVR, CTI, SQL Server, Splunk, SIP, Linux, Microsoft Excel, Microsoft Visio, Avaya Call Manager
1mo
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Junior Call Center Systems Administrator
Austin or Dallas
$70k-$80k/yr OnsiteFull Time
1+ YOE1-2 years supporting/administering Five9 or similar CCaaS, IVR and dialer configuration, Salesforce integrations, troubleshooting, user support; Associates or Bachelor’s in IT/CS preferred; strong analytical and communication skills.
Five9, Five9 studio, CCaaS, Salesforce, Genesys, NICE InContact, Talkdesk, Mitel Cloud, IVR, SMS
5d
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Senior Technology Business Systems Consultant
San Antonio, Texas, United States
HybridFull Time
4+ YOERequires 4+ years of business systems data experience or equivalent; desired experience includes SDLC, IVR or contact center technology, Agile environments, risk and change management, and English-Spanish bilingual proficiency.
Software Development Lifecycle (SDLC), Interactive Voice Response (IVR), User Acceptance Testing (UAT), Agile
2w
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Bilingual Customer Service Representative
San Antonio, Texas, United States
HybridFull Time
0+ YOEHigh school diploma/GED, bilingual English/Spanish, 0+ months customer service experience, bilingual assessment, proficiency with Teams, Windows or Mac, IVR and VPN familiarity, strong typing and problem-solving skills.
Teams, Windows, Mac, IVR, VPN
2w
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Interaction Management Area Product Owner
Columbus or Plano or Wilmington
$152k-$245k/yr OnsiteFull Time
8+ YOE8+ years delivering products or technology, experience with contact center/voice platforms, knowledge of IVR/ACD/Genesys/Amazon Connect, AI/ML concepts for customer experience, stakeholder management, product lifecycle expertise.
IVR, ACD, Genesys, Amazon Connect, CCaaS
3w
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Business Development Executive – TPV (Third-Party Verification)
United States or El Paso or North Carolina or Florida or South Carolina or Iowa or Illinois
$75k-$80k/yr RemoteFull Time
5+ YOE5+ years enterprise sales experience in TPV/BPO/compliance-as-a-service, regulatory knowledge (TCPA,FCC/FTC), complex deal experience, technical literacy with API and IVR, strong communication and sales leadership empathy.
API, IVR
1mo
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Inbound Performance Manager
Farmers Branch or Dallas or United States
$90k-$110k/yr RemoteFull Time
7+ YOE7+ years in inbound performance, contact center leadership, or marketing operations; experience with call tracking and CRM, telephony/unified comms rollouts, vendor management, and coaching teams; familiarity with Dialpad or RingCentral and conversational AI/IVR.
CallRail, Dialpad, RingCentral, CRM, IVR, conversational AI
6d
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
1d
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Mortgage Servicing Dialer Manager
Plano, Texas, United States
OnsiteFull Time
5+ YOERequires 5–7 years in mortgage servicing, collections, or contact center operations and 3–5 years managing dialer platforms. Experience with Acqueon, Cisco Webex Contact Center, omnichannel strategies, IVR, routing, compliance, and Microsoft Excel.
Acqueon, Cisco Webex Contact Center, Microsoft Office, Microsoft Excel, MSP, Black Knight, IVR, SMS, TCPA, FDCPA, CAN-SPAM, CFPB
3w
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Director, Contact Center Technology
Boston or Plano or Atlanta or Morristown or Hyderabad
$153k-$194k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise contact center/telephony technology, 5+ years people leadership, CCaaS and telephony expertise (NICE CXone, Genesys, Five9, Amazon Connect, Talkdesk, Cisco), SIP/IVR knowledge, vendor management, executive communication.
NICE CXone, Genesys Cloud, Five9, Amazon Connect, Talkdesk, Cisco, Salesforce Service Cloud, SIP, IVR
2mo
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Conversation Designer II
Arlington or Irving
HybridFull Time
GM Financial: Provides automotive financing and leasing services for dealers and consumers.
3+ YOE3+ years designing conversational dialog for AI/chatbot/IVR; experience with Voiceflow, IBM Watson, Genesys; knowledge of NLP and prompt engineering; Bachelor's degree or equivalent; certification in conversation/UX design preferred.
Voiceflow, IBM Watson, Genesys, Natural Language Processing, Prompt Engineering
4d
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Manager - MCI Contact Center AI & Copilot
Dallas, Texas, United States
$107k-$215k/yr OnsiteFull Time
4+ YOERequires 4+ years supporting contact centers, CRM, Microsoft 365, Power Platform, or enterprise technology; contact center platform experience; IVR and routing expertise; technical design, troubleshooting, and client communication skills.
Copilot Studio, Microsoft Dynamics 365 Contact Center, Genesys Cloud, Cisco Webex Contact Center, Microsoft 365, Power Platform, Microsoft Power Automate, Dataverse, Azure, SIP, CRM, APIs
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