31 manager customer success programs jobs at 25 companies in Frederick, MD

1mo
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Customer Success Manager — Government “At Scale” Programs 
McLean or Richmond
HybridFull Time
Exiger
Exiger: AI-powered supply chain risk and compliance management software.
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
1Exiger, CRM, CS tools
4w
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Customer Success Manager, Customer Delivery & Success
Bowie, Maryland, United States
OnsiteFull Time
Inovalon
Inovalon: Cloud-based software for healthcare data analysis and quality.
3+ YOE3+ years customer-facing experience (Customer Success/Account Management/Program Management), experience with healthcare data, strong communication and cross-functional coordination; enterprise experience preferred.
SQL, APIs, Snowflake, AWS, Microsoft Power BI, Tableau, EHR
3mo
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Customer Success Manager
Washington or United States
$105k-$140k/yr HybridFull Time
Inspiration Mobility
Inspiration Mobility: Financing and managing electric vehicle transitions for commercial fleets.
5+ YOE5+ years in a customer-focused role; strong relationship and program management skills; Bachelor’s degree or equivalent; excellent communication.
2w
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Customer Success Manager (Ophthalmology) - OptymEdge
Rockville or United States
RemoteFull Time
Emmes
Emmes: Provides full-service clinical research and technology-enabled development solutions.
7+ YOEBachelor's in scientific/clinical discipline (advanced degree preferred) or 7–10 years' relevant experience; experience with eClinical/digital health systems, strong stakeholder management and commercial awareness.
eClinical, eSource, Salesforce, CRM, Certify, Capture, Imaging
3mo
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Senior Customer Success Manager
New York City or Arlington or Austin or Chicago or San Francisco or Seattle or Atlanta or Raleigh or Los Angeles
$135k-$175k/yr HybridFull Time
BetterUp
BetterUp: Digital platform for professional coaching and employee mental fitness.
7+ YOE7+ years software/service delivery; enterprise SaaS deployments; strong executive-level communication; cross-functional influence; program/project management; travel up to 20-25%.
1mo
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Customer Success Manager, US ( NAVY / USMC)
Arlington or San Diego or Tampa or Norfolk or Jacksonville or California or Florida
$92k-$135k/yr HybridFull Time
Dataminr
Dataminr: AI platform for real-time risk and event detection.
5+ YOEAbility to obtain Secret clearance, bachelor’s degree or equivalent, 5+ years customer success/account management or relevant military program experience, experience with public sector/DoD, strong communication and independent execution skills.
First Alert
4w
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
2mo
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Customer Success Manager - Account Management (Manager Technical Project / Program)
Reston, Virginia, United States
RemoteFull Time
IDEMIA
IDEMIA: Develops biometric identification and secure identity technologies globally.
5+ YOEMaster's degree required; 5–10 years program management with international clients in electronics/IT; experience with contract management, P&L, risk management, and stakeholder communication.
2mo
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Customer Success Strategy & Operations Lead
Washington, District of Columbia, United States
$150k-$180k/yr HybridFull Time
Nitra
Nitra: AI-native business operating system for medical practices.
5+ YOE5+ years in high-growth tech, expérience in Customer Success/Sales/RevOps, SQL and dashboards, strong analytics, scalable processes, cross-functional collaboration.
SQL, Tableau, Sigma
2mo
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Client Success Manager - Government
Tysons Corner or South Jordan
HybridFull Time
Strider Technologies
Strider Technologies: Strategic intelligence software protecting organizations from nation-state risks.
5+ YOE5+ years in customer-facing strategy, program/product management, solutions, or operator roles with outcomes; experience with government/defense; strong product/design/PM instincts; strong communication; willingness to travel 25–50%; TS/SCI or eligibility preferred.
1mo
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Senior Trial Success Manager
United States or Canada or San Francisco or New York City or Washington
$102k-$154k/yr RemoteFull Time
Samsara
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
8+ YOE8+ years client-facing experience with enterprise customers, Bachelor’s degree required, strong project and change management, CRM and trial execution experience, exceptional communication; PMP preferred.
Accord, Tofu, CRM
2d
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
PADO AI Orchestration
PADO AI Orchestration: AI-powered energy management software for data centers.
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
1mo
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Resource Manager, Customer Success
McLean, Virginia, United States
$100k-$200k/yr OnsiteFull Time
Appian
AppianNASDAQ: APPN: Provides a low-code platform for enterprise-grade process automation.
5+ YOE5+ years resource management or workforce planning in professional services; experience staffing 100+ billable professionals; advanced Excel/Google Sheets and PSA experience; bachelor's degree or equivalent; strong stakeholder and data skills.
Microsoft Excel, Google Sheets, PSA
1mo
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Program Manager - Customer Success Operations Senior
Washington, District of Columbia, United States
$120k-$160k/yr OnsiteFull Time
Akira Technologies
Akira Technologies: Provides cloud modernization and data analytics for federal agencies.
10+ YOETop Secret clearance, Bachelor's degree required (Master's preferred), 10+ years managing complex federal programs, experience across classified networks (NIPR/SIPR/JWICS), stakeholder engagement, metrics/dashboard development, and executive communication.
Advana, NIPRNet, SIPRNet, JWICS, CRM
3w
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Senior AI Success Strategist
New York or Washington or Virginia or Tennessee or South Carolina or Pennsylvania or Ohio or North Carolina or New Jersey or New Hampshire or Minnesota or Vermont or Michigan or Mississippi or Massachusetts or Maryland or Madison or Louisiana or Kentucky or Oklahoma or Kansas or Indiana or Maine or Illinois or Georgia or Florida or Delaware or Connecticut or Austin or Rhode Island
$118k-$178k/yr HybridFull Time
Zendesk
Zendesk: Provides cloud-based software for customer service and support.
8+ YOE8+ years in customer success or related GTM roles,2+ years AI experience,Bachelor's degree required,experience with adoption/health analytics,program management,and executive stakeholder engagement.
Zendesk
2mo
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Mission Success Lead
Washington, District of Columbia, United States
$130k-$170k/yr OnsiteFull Time
Swarm Aero
Swarm Aero: A defense technology and aerospace building autonomous swarming aircraft systems.
Builds strong customer relationships, coordinates delivery across teams, and supports government or commercial software projects. Ability to obtain and hold a TS/SCI clearance.
3d
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
Association of Universities for Research in Astronomy
Association of Universities for Research in Astronomy: Operates world-class astronomical observatories for federal agencies and universities.
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
1d
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Lead Project Manager (Intellectual Property)
Alexandria or Ann Arbor or Kansas City or Philadelphia or United States
HybridFull Time
Clarivate
ClarivateNew York Stock Exchange: CLVT: Provides data, analytics, and software for the global innovation lifecycle.
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and PMP, PMOCP, PRINCE2, or APM/IPMA certification.
Project Insights, Jira, Microsoft Power BI
1d
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Lead Project Manager (Intellectual Property)
Alexandria or Ann Arbor or Kansas City or Philadelphia
HybridFull Time
Clarivate
ClarivateNYSE: CLVT: Provides data, analytics, and workflow solutions for global innovation.
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and professional certification such as PMP, PMOCP, PRINCE2, or APM/IPMA.
Project Insights, Jira, Microsoft Power BI
1mo
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
Space Telescope Science Institute
Space Telescope Science Institute: Operates science operations for NASA's flagship space telescopes.
10+ YOEBachelor's degree plus 10+ years technical or leadership experience (or equivalent). Experience in customer success/stakeholder engagement, program/project/portfolio management, DevOps tools (GitLab, GitHub, CI/CD), and ITSM/ITIL practices. ITAR clearance and U.S. citizenship or permanent residency required.
GitLab, GitHub, CI/CD, ITSM, ITIL