31 manager customer success programs jobs at 25 companies in Frederick, MD
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Customer Success Manager — Government “At Scale” Programs
McLean or Richmond
HybridFull Time
Exiger: AI-powered supply chain risk and compliance management software.
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
Inspiration Mobility: Financing and managing electric vehicle transitions for commercial fleets.
5+ YOE5+ years in a customer-focused role; strong relationship and program management skills; Bachelor’s degree or equivalent; excellent communication.
Emmes: Provides full-service clinical research and technology-enabled development solutions.
7+ YOEBachelor's in scientific/clinical discipline (advanced degree preferred) or 7–10 years' relevant experience; experience with eClinical/digital health systems, strong stakeholder management and commercial awareness.
Arlington or San Diego or Tampa or Norfolk or Jacksonville or California or Florida
$92k-$135k/yrHybridFull Time
Dataminr: AI platform for real-time risk and event detection.
5+ YOEAbility to obtain Secret clearance, bachelor’s degree or equivalent, 5+ years customer success/account management or relevant military program experience, experience with public sector/DoD, strong communication and independent execution skills.
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
IDEMIA: Develops biometric identification and secure identity technologies globally.
5+ YOEMaster's degree required; 5–10 years program management with international clients in electronics/IT; experience with contract management, P&L, risk management, and stakeholder communication.
Nitra: AI-native business operating system for medical practices.
5+ YOE5+ years in high-growth tech, expérience in Customer Success/Sales/RevOps, SQL and dashboards, strong analytics, scalable processes, cross-functional collaboration.
Strider Technologies: Strategic intelligence software protecting organizations from nation-state risks.
5+ YOE5+ years in customer-facing strategy, program/product management, solutions, or operator roles with outcomes; experience with government/defense; strong product/design/PM instincts; strong communication; willingness to travel 25–50%; TS/SCI or eligibility preferred.
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
PADO AI Orchestration: AI-powered energy management software for data centers.
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
AppianNASDAQ: APPN: Provides a low-code platform for enterprise-grade process automation.
5+ YOE5+ years resource management or workforce planning in professional services; experience staffing 100+ billable professionals; advanced Excel/Google Sheets and PSA experience; bachelor's degree or equivalent; strong stakeholder and data skills.
New York or Washington or Virginia or Tennessee or South Carolina or Pennsylvania or Ohio or North Carolina or New Jersey or New Hampshire or Minnesota or Vermont or Michigan or Mississippi or Massachusetts or Maryland or Madison or Louisiana or Kentucky or Oklahoma or Kansas or Indiana or Maine or Illinois or Georgia or Florida or Delaware or Connecticut or Austin or Rhode Island
$118k-$178k/yrHybridFull Time
Zendesk: Provides cloud-based software for customer service and support.
8+ YOE8+ years in customer success or related GTM roles,2+ years AI experience,Bachelor's degree required,experience with adoption/health analytics,program management,and executive stakeholder engagement.
Swarm Aero: A defense technology and aerospace building autonomous swarming aircraft systems.
Builds strong customer relationships, coordinates delivery across teams, and supports government or commercial software projects. Ability to obtain and hold a TS/SCI clearance.
Association of Universities for Research in Astronomy: Operates world-class astronomical observatories for federal agencies and universities.
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
Alexandria or Ann Arbor or Kansas City or Philadelphia or United States
HybridFull Time
ClarivateNew York Stock Exchange: CLVT: Provides data, analytics, and software for the global innovation lifecycle.
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and PMP, PMOCP, PRINCE2, or APM/IPMA certification.
Alexandria or Ann Arbor or Kansas City or Philadelphia
HybridFull Time
ClarivateNYSE: CLVT: Provides data, analytics, and workflow solutions for global innovation.
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and professional certification such as PMP, PMOCP, PRINCE2, or APM/IPMA.
Space Telescope Science Institute: Operates science operations for NASA's flagship space telescopes.
10+ YOEBachelor's degree plus 10+ years technical or leadership experience (or equivalent). Experience in customer success/stakeholder engagement, program/project/portfolio management, DevOps tools (GitLab, GitHub, CI/CD), and ITSM/ITIL practices. ITAR clearance and U.S. citizenship or permanent residency required.