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Support Escalations Manager
Austin or United States
RemoteFull Time
7+ YOE2+ Mgmt7+ years in client support/incident management/risk operations with 2+ years people leadership; regulated-industry experience; strong communication, analytics, and risk & controls knowledge.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
2mo
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Product Support Manager
Austin or San Diego
OnsiteFull Time
8+ YOE8+ years in technical support or product sustainment leadership; government/defense experience; strong documentation and ticketing skills.
1mo
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Manager, Technical Support
Austin or United States or North America
$73k-$109k/yr RemoteFull Time
Experienced people manager for technical support teams; strong coaching, KCS, escalation and incident oversight skills; data-driven, experience with enterprise customers, familiarity with HTML/CSS/JavaScript/SQL/XML and JIRA; degree in CIS/MIS/CS or equivalent.
JIRA, HTML, CSS, JavaScript, SQL, XML, Knowledge-Centered Service (KCS)
2mo
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Production Support Manager (Contract)
Austin, Texas, United States
HybridContract, Full Time
5+ YOE5+ years in production support/SRE in SaaS; strong SQL, APIs, Azure; incident management; leadership ability.
Azure SQL Server, Azure Functions/App Services, Azure Service Bus, Azure Cognitive Services, App Configuration, Logic Apps, Log Analytics/Azure Sentinel, Cloudflare, Google BigQuery, .NET Framework, NET Core, PowerShell, Python
3mo
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Manager, Advisor Platform Production Support and Integrations
Austin, Texas, United States
OnsiteFull Time
5+ YOE5+ years product management; platform integrations; production support; vendor management; incident response; Bachelor's degree or equivalent.
3mo
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Manager, Advisor Platform Production Support and Integrations
Austin, Texas, United States
OnsiteFull Time
5+ YOE5+ years product management; experience in production support and third-party integrations; Bachelor's degree or equivalent; incident response and post-incident improvements; vendor management.
APIs, ITIL, SRE, Data contracts, Security and compliance reviews
2w
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Professional, Product Support
Atlanta or Austin or El Paso or Houston or Knoxville or Memphis or Nashville or Oklahoma City
$55k-$70k/yr RemoteFull Time
Experience in lease abstraction or lease administration, strong attention to detail, excellent communication, ability to manage priorities and stakeholder expectations, comfort with AI-supported workflows.
LeasingOS
3mo
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Manager, Advisor Platform Production Support and Integrations
Austin, Texas, United States
OnsiteFull Time
5+ YOE5+ years product management; experience with production support, NOC/SRE, or operations; experience delivering third-party integrations; Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
APIs, Data contracts, Security/review tooling, Testing/certification tools, Incident management, SRE, ITIL
1mo
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Program Manager, Operations Support (Austin, TX, US, 78701)
Austin, Texas, United States
$80k-$110k/yr RemoteFull Time
0+ YOEBachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field; 0-2 years experience in operations/logistics/program management; strong analytical skills; lean/six sigma or process optimization experience a plus.
Microsoft Office, WMS systems
1w
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Management Support Specialist (AUSTIN, TX)
Austin, Texas, United States
$4k-$6k/mo OnsiteFull Time
3+ YOEHigh school diploma, 3+ years advanced administrative support, valid Texas driver license, proficiency with Microsoft Word/Excel/PowerPoint, strong writing, research, time-management, and attention to detail.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1w
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Program Support Specialist (District NxPert)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$53k-$69k/yr OnsiteFull Time
1+ YOE1+ year specialized experience assessing data integrity in electronic case management systems, providing technical support, and training staff; strong communication and analytical skills.
Teams, Zoom, LiveMeeting
4w
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Support Services Program Manager
Temple, Texas, United States
$81k/yr OnsiteFull Time
4+ YOE2+ MgmtManages utilities programs, projects, policies, budgets, and accreditation. Requires bachelor-equivalent education, 4 years related experience, 2 years supervisory experience, valid driver's license, and TCEQ D water & wastewater license or ability to obtain in 1 year.
1mo
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Customer Support Manager-Tier 2 (Austin, TX)
Austin, Texas, United States
$77k-$128k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years SaaS support with 2+ years leadership; strong troubleshooting across databases and cloud apps; Jira, Salesforce, Zendesk; excellent communication and collaboration; Agile a plus.
Jira, Salesforce, Zendesk, Databases, Application Servers, Cloud Technologies
3w
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Program Execution Support
Austin, Texas, United States
HybridFull Time
3+ YOEBachelor's degree (or equivalent experience), 3–5 years program or project support experience, U.S. citizenship, ability to obtain security clearance, strong organization and communication, proficiency with Microsoft Office and collaboration/tracking tools.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Teams, Jira, Smartsheet, Microsoft Project
1mo
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Customer Support Manager-Tier 2 (Austin, TX)
Austin or United States
$77k-$128k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in technical/product support (2+ years leadership); strong troubleshooting across databases, app servers, and cloud; experience with Jira/Salesforce/Zendesk; excellent communication and cross-functional collaboration.
Jira, Salesforce, Zendesk
1mo
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Manager, Construction Management, WWRGD - Operations Support
Austin or Nashville or Seattle or Chicago or Jersey City
$110k-$185k/yr OnsiteFull Time
6+ YOE5+ MgmtManage PERF program execution, lead a team, coordinate with construction/procurement/store operations; 5+ years people leadership and 6+ years facilities/equipment or retail operations experience required; experience with project management tools.
PERF (Project and Equipment Request Form)
1mo
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Manager- Americas Reseller Operations, Customer Support Account Manager
Austin, Texas, United States
OnsiteFull Time
Lead operations strategy, analytics, and execution for channel partners; manage and mentor account managers and analysts; drive sales growth, cost reduction, collaboration, and operational excellence.
1w
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Sensor Support and Engineering Manager
Huntsville or Austin
OnsiteFull Time
5+ YOEBachelor's degree preferred, 5+ years working with geospatial sensors (LiDAR/imagery), knowledge of ASPRS/FEMA/USGS standards, laser safety, driver’s license, and strong communication and project management skills.
ASPRS, FEMA, USGS LiDAR Base Specifications
1mo
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Head of Product Support
Austin or Sydney or Toronto or Canada
$160k-$210k/yr OnsiteFull Time
7+ YOE3+ Mgmt7+ years in technical product support with 3+ years leading teams; experience building 24/7/follow-the-sun support, SLA/incident management, cloud infrastructure and Kubernetes, and supporting AI/LLM systems in production.
Kubernetes, OpenTelemetry, Datadog, Grafana, LLM
1mo
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Director of Support
Austin, Texas, United States
$110k-$160k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in customer support with 3+ years managing support teams; experience improving SLA/CSAT/time-to-resolution; experience with multi-segment support and modern support platforms; startup/fintech experience preferred; schedule flexibility for 24/7 coverage.
Jira, Intercom, Zendesk, HubSpot, Pylon