61 product support specialist jobs at 44 companies in Wheeling, IL
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Product Support Specialist
Chicago, Illinois, United States
$50k-$60k/yrHybridFull Time
FleetPulse: Privately held U.S. trailer-telematics serving fleets with real-time trailer and cargo intelligence.
Experience troubleshooting hardware and software for telematics products, ticket triage, project management for repair initiatives, stakeholder collaboration, data-driven support analysis, and strong communication skills.
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$93k-$135k/yrOnsiteFull Time
Cooley: Private law firm advising technology, life sciences and high-growth companies on deals, litigation, intellectual property and regulation.
4+ YOE4+ years supporting online services, troubleshooting, capturing user feedback, managing software development issues, presenting product demos, proficiency with Microsoft Office and iManage, strong communication and project management skills.
Microsoft Office, iManage, Microsoft Teams, Intercom, HTML, CSS, Python
Nextpoint: Privately held Chicago legal-technology providing eDiscovery, litigation-management, and trial-preparation software to legal teams.
2+ YOERequires 2+ years of SaaS technical support experience, troubleshooting and escalation skills, support operations improvement experience, Excel proficiency, and strong communication. Bachelor's degree or equivalent experience required.
Zendesk, Zoom, Jira, Microsoft Excel, macOS, Windows
Rundoo: AI-first retail software platform for independent hardware, paint, garden, farm-and-feed, and lumber stores.
Provide technical and customer support for ERP platform, troubleshoot POS/inventory/accounting issues, perform spreadsheet-based data analysis, and communicate clearly with non-technical users.
Intercom, Intercom AI, ChatGPT, Claude, Google Sheets, Microsoft Excel, Notion, Zendesk
1+ YOEBachelor's degree,1–3 years product support or program coordination experience,proficiency in Microsoft Excel and PowerPoint,SAP experience helpful,strong communication and organizational skills.
1+ YOEBachelor's degree, 1–3 years product support or program coordination experience, strong communication and organization, proficiency in Microsoft Excel and PowerPoint, ERP/SAP experience helpful.
HYDAC: Family-owned German manufacturer of hydraulic, electronic, control, and fluid-conditioning solutions for OEMs, manufacturers, and heavy-duty equipment users.
Associate's degree in mechanical engineering preferred; fluid power experience preferred. Requires strong problem-solving, customer service, communication, technical reading and writing skills, English proficiency, and software knowledge.
Atlanta or Boston or Chicago or Irvine or Miami or New York City or Philadelphia or Phoenix or Washington, D.C. or Baltimore or Cincinnati or Dallas or Denver or Houston or Kansas City or Los Angeles or Seattle or Tampa
OnsiteFull Time
Global Furniture Group: Private Canadian furniture manufacturer serving workplace, education, healthcare, and government customers across multiple markets.
3+ YOE2D/3D specs, renderings; AutoCAD, CAP 20/20, Visual Impressions; 3-6 years interior design experience; strong product knowledge and ability to support sales.
Racine Railroad Products: Family-owned railroad equipment manufacturer serving railroads with maintenance-of-way machines, tools, parts, and rebuilding services.
Mechanical troubleshooting (hydraulic, electrical, control systems); read schematics and engineering drawings; use telematics, remote diagnostic and service management systems; customer support and documentation; Microsoft Office; Syspro familiarity preferred.
Syspro, Microsoft Office, PLC, CANbus, remote I/O, telematics platforms, remote diagnostic software, service management systems, VPN, IoT
Technical Product Support Specialist - Hydrovac Trucks
Chicago, Illinois, United States
FieldFull Time
Brandt Group of Companies: Diversified heavy equipment manufacturer and distribution group.
5+ YOE5+ years field service or technical support for heavy equipment, strong mechanical/hydraulic/electrical troubleshooting, valid driver’s license, willingness to obtain CDL, traveling up to 70%.
CNH IndustrialNYSE: CNH: Global leader in agricultural and construction equipment manufacturing.
Marketing role supporting product positioning and go-to-market in agricultural and construction equipment across multiple U.S. sites; requires marketing experience and cross-functional collaboration.
Conshohocken or Plano or Chicago or Philadelphia or Dallas
$71k-$82k/yrHybridFull Time
Onbe: FinTech payments helping corporate clients make consumer and workforce disbursements.
3+ YOE3+ years in product marketing or related role; experience with research, case-study/content development, competitive analysis, and go-to-market support; strong organization, communication, and data comfort.
GraingerNYSE: GWW: Broad line distributor of maintenance, repair, and operating products.
5+ YOERequires 5+ years of electrical product experience or hands-on field experience in installation, maintenance, troubleshooting, and repair, plus industrial controls and automation experience and strong computer proficiency.
Data Entry Support Specialist - Insurance Underwriting
Oak Brook, Illinois, United States
$17/hrOnsiteFull Time
PLS Financial Services: Retail provider of check cashing and consumer financial services.
Provides policy service and underwriting support; customer service via inbound calls; data entry and underwriting tasks; ability to meet production, quality, and service standards.
Austin or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$57k-$90k/yrHybridFull Time
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
2+ YOERequires 2–3 years supporting technical products, SaaS or mobile experience, technical education or equivalent, case management tools, HTML/CSS, APIs and/or SQL, and strong English communication.
Wurth Baer Supply Co.: Private Würth Group specialty wholesaler supplying woodworking hardware, materials, machinery, tools, and shop supplies to professional customers.
Knowledge of wood panel products and vendor processes; sales support or customer service experience preferred; strong communication, organization, problem-solving, and computer literacy.
HUB International: Global insurance brokerage providing risk management and financial services.
Bachelor's degree and 2–5 years of relevant experience, including backend/server administration, production support, SaaS, MS SQL, Microsoft Office 365, PowerShell, and distributed networks.
1+ YOEProvide L1/L2 IT support, manage ticket and phone queue, troubleshoot Microsoft products and infrastructure, configure and retire IT assets; 1+ year service desk experience; college preferred; background check required.
Microsoft Windows, Microsoft Office, SCCM, Microsoft Exchange, Microsoft Office365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
Aurora University: Private nonprofit university serving undergraduate and graduate students through campus-based, online, and professional degree programs.
2+ YOEBachelor's degree or equivalent experience, 2+ years IT/AV support experience, ability to support Windows and macOS, networking fundamentals, AV production workflows, strong communication and training skills.