17 servicenow analyst jobs at 7 companies in Kettering, OH
1w
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Desktop Analyst
Cincinnati, Ohio, United States
OnsiteFull Time
3+ YOE3-5 years Windows/Active Directory experience, Intune/SCCM, remote support tools, ticketing (Remedy/ServiceNow), hands-and-feet server/storage/network support, strong communication and ITIL knowledge.
Screen-meet, BeyondTrust, LogMeIn, SCCM, MDT, Autopilot, Active Directory, Windows 10, Windows 11, Intune, Citrix, Azure Virtual Desktop, Remedy, ServiceNow, ITIL
2w
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Technical Support Analyst
Vandalia, Ohio, United States
OnsiteFull Time
2+ YOE2+ years IT support experience; Windows client troubleshooting, Microsoft 365, Active Directory, TCP/IP networking, endpoint security, ITSM (ServiceNow/Ivanti); effective communicator in regulated environments.
Microsoft 365, Active Directory, ServiceNow, Ivanti, TCP/IP
3mo
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Help Desk Analyst (Tier I)
United States
OnsiteFull Time
IAT Level II certification, Public Trust clearance, experience in help desk and IT service management, hardware/software knowledge, ServiceNow familiarity, strong communication.
ServiceNow
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree in CS/IT or equivalent, 3+ years help desk/technical support experience, ability to obtain DOD 8140 IAT 1 certs within 6 months; familiarity with networks, account provisioning, ServiceNow, Microsoft 365, and endpoint support.
Microsoft 365, ServiceNow ITSM, Adobe, Microsoft Azure
1mo
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Deskside Analyst
Cincinnati, Ohio, United States
$24-$30/hr OnsiteFull Time
1+ YOEProvide deskside/field support for Windows and mobile devices, troubleshoot hardware/software and printers, use ticketing/incident tools, and deliver high-touch customer service in a healthcare setting.
Windows 10, Windows 11, iOS, Android, Microsoft 365, ServiceNow, VPN, WiFi
2w
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Business Analyst
Cincinnati, Ohio, United States
HybridFull Time
Gather and document requirements, create and run test cases, write SQL queries, support production, and communicate with business and IT. Familiarity with Agile, API testing, and AI productivity tools preferred.
GitHub Copilot, Microsoft 365 Copilot, Postman, Rally, Jira, ServiceNow, SQL
3mo
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Desktop Analyst
Cincinnati, Ohio, United States
OnsiteFull Time
3+ YOE3-5 years of Active Directory and Windows administration; experience with Intune/SCCM; remote support tools; server/storage/network support; VIP user support; ITIL knowledge; flexible hours.
SCCM, MDT, Autopilot, Screen-meet, BeyondTrust, LogMeIn, Remedy, ServiceNow, Active Directory, Windows 10, Windows 11, Intune, Citrix, Azure Virtual Desktop
3mo
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Desktop Analyst
Cincinnati, Ohio, United States
OnsiteFull Time
3+ YOELevel 2 onsite IT support; manage tickets; Windows AD and hardware/software triage; 3-5 years in corporate environment.
Active Directory, Windows, SCCM, Intune, MDT, Autopilot, Remedy, ServiceNow, ScreenMeet, BeyondTrust, LogMeIn, Citrix, Azure Virtual Desktop, ITIL
1mo
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IT Support Analyst
Monroe, Ohio, United States
OnsiteFull Time
CSafe: Providing temperature-controlled shipping solutions for pharmaceutical products.
2+ YOE2+ years help-desk or desk-side IT support, Microsoft Entra ID account administration, Exchange Online and Microsoft 365 familiarity, Windows device troubleshooting, basic networking, ticketing system experience, strong customer-service skills.
Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft 365, Intune, ServiceNow, Freshdesk, Tikit
1w
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Technical Support Analyst
Vandalia, Ohio, United States
OnsiteFull Time
Adare Pharma Solutions: Provides pharmaceutical contract development and manufacturing services.
2+ YOE2+ years IT support experience, Windows and Microsoft 365 proficiency, knowledge of TCP/IP and endpoint security, strong troubleshooting and customer service, bachelor's in IT preferred.
Microsoft 365, ServiceNow, Ivanti, Windows, Active Directory
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 cert within 6 months (CompTIA A+, Network+, CCNA Security, SSCP, or CND), ITIL preferred, working knowledge of networks and system architecture.
Microsoft 365, ServiceNow ITSM, Adobe
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience, 3+ years help desk/technical support experience, ability to obtain DOD 8140 IAT 1 certifications within 6 months, working knowledge of networks and system architecture, ITIL/Azure certifications preferred.
Microsoft 365, ServiceNow ITSM, Adobe, PC, Mac
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, experience with networks and system architecture; ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow, Adobe products, web browsers, antivirus tools
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Senior IT Service Quality Analyst
Cincinnati, Ohio, United States
HybridFull Time
2+ YOEBachelor's degree in computer science or related field, or equivalent experience; 2+ years in ITSM or service quality; ITIL process, analytics, dashboards, and enterprise IT operations experience required.
Jira Service Management, ServiceNow, BMC Remedy, Jira, JQL, Microsoft Excel, Power BI, CMDB, ITAM, SAM
1mo
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Epic Certified Beacon Consultant 6304718
Milwaukee or Herndon or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Redmond or Bentonville or Beaverton or Detroit or San Diego or Maine or Maryland or District of Columbia or United States
$75-$85/hr OnsiteFull Time
3+ YOE3+ years Healthcare IT Beacon analyst experience, Epic Beacon certification, high school/GED; experience with oncology workflows, ServiceNow/ITIL documentation, HIPAA compliance, and on-call rotations.
Epic Beacon, ServiceNow, ITIL
2mo
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Epic Certified Willow Pharmacy Applications Manager 6355647
Chicago or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$90-$95/hr OnsiteFull Time
4+ YOEMinimum 4 years as an Epic Willow analyst, Willow Ambulatory Epic certification required (Inpatient preferred). Manage pharmacy workflows, Omnicell and e-prescribing support, FDB load, ServiceNow/ITIL documentation, stakeholder liaison, offshore coordination, HIPAA compliance, and on-call rotations.
Epic, Willow Inpatient, Willow Ambulatory, Omnicell, FDB, Surescripts, ServiceNow, ITIL
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