543 success manager jobs at 355 companies in Washington, DC
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Customer Success Manager
Washington or California
RemoteFull Time
5+ YOE5+ years in customer success or account management; experience with municipal customers preferred; skilled in QBRs, success planning, renewal/expansion, CRM documentation, executive communication, and cross-team collaboration.
CRM
1d
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Client Success Manager
Washington, District of Columbia, United States
$75k-$85k/yr HybridFull Time
1+ YOERequires 1–3 years in SaaS client success, account management, or sales; strong communication, organization, and time-management skills; CRM proficiency, with Salesforce preferred.
CRM, Salesforce
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
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Customer Success Manager, Customer Delivery & Success
Bowie, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience (Customer Success/Account Management/Program Management), experience with healthcare data, strong communication and cross-functional coordination; enterprise experience preferred.
SQL, APIs, Snowflake, AWS, Microsoft Power BI, Tableau, EHR
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1mo
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Customer Success Manager
Reston or United States
HybridFull Time
5+ YOE5+ years customer success/account management in enterprise B2B software, commercial acumen for renewals and expansion, strong communication, CRM proficiency, consultative advisory experience.
CRM
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Customer Success Manager
Washington, District of Columbia, United States
$97k-$135k/yr HybridFull Time
2+ YOE2+ years in SaaS customer success or analytical client-facing roles; strong analytical, project management, relationship-building, and renewal/expansion experience; comfortable with technical and executive stakeholders.
Alloy.ai
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Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
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Customer Success Manager, Customer Delivery & Success
United States or Bowie or Tampa or Canonsburg
$77k-$120k/yr RemoteFull Time
3+ YOE3+ years customer-facing experience in customer success/account management; healthcare data experience; strong communication, organization, and problem-solving skills; ability to coordinate cross-functional delivery.
SQL, APIs, Snowflake, AWS, Power BI, Tableau
5d
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Customer Success Manager
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory experience, enterprise platforms knowledge, executive communication, project management, agile practices, and 25% travel. Preferred: 5+ years in success, program, account management, or advisory services.
Appian, AI, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
2mo
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Customer Success Manager (Hybrid)
Herndon, Virginia, United States
$80k-$90k/yr HybridFull Time
3+ YOE3+ years in customer success/account management; experience managing recurring B2B relationships; strong communication and organizational skills; cross-functional collaboration.
1w
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Customer Success Manager, Enterprise
Bethesda or Vancouver or Waltham
$90k-$112k/yr HybridFull Time
2+ YOE2+ years customer success or account management experience with enterprise accounts in a SaaS environment; strong communication, presentation, and stakeholder management; understanding of GTM processes.
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Manager, Customer Success
McLean, Virginia, United States
HybridFull Time
5+ YOE5+ years in customer success or operations, team leadership experience, CRM and data-driven decision making, proficiency with web apps, Google Workspace, and Microsoft Office.
Totango, Salesforce, Power BI, Zendesk, Google Workspace, Microsoft Office
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
5d
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Senior Customer Success Manager
Tysons Corner or McLean or India
HybridFull Time
5+ YOERequires 5+ years as a B2B or SaaS Customer Success Manager, 3+ years managing $100K+ ARR, renewals, executive engagement, analytics, cross-functional collaboration, and Dynamics 365 knowledge.
SIMS, Dynamics 365, Power Platform
2mo
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Associate Customer Success Manager
Bethesda, Maryland, United States
$55k-$70k/yr RemoteFull Time
5+ YOE5+ years in customer success or account management in SaaS, Bachelor's degree required, strong communication/presentation skills, willingness to travel 50% for customer engagements.
1mo
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Customer Success Manager
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOE3+ years customer success experience (SaaS preferred); strong communication, retention and risk mitigation skills; ability to travel regionally and nationally; experience with public sector clients preferred.
3w
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Strategic Customer Success Manager
Raleigh or Maryland or Virginia or Ohio or Washington or North Carolina or Illinois or New York or Chicago or New York City
$79k-$131k/yr OnsiteFull Time
5+ YOE5+ years in customer success or account management; experience with enterprise/strategic accounts, AI/SaaS products; strong communication, consultative skills, and cross-functional influence.
Nexis+ AI, Salesforce, Gainsight, ChurnZero
2mo
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Senior Trial Success Manager
United States or Canada or San Francisco or New York City or Washington
$102k-$154k/yr RemoteFull Time
8+ YOE8+ years client-facing experience with enterprise customers, Bachelor’s degree required, strong project and change management, CRM and trial execution experience, exceptional communication; PMP preferred.
Accord, Tofu, CRM
4d
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Customer Success Manager DC
Washington, D.C., District of Columbia, United States
HybridFull Time
3+ YOERequires TS clearance, 3+ years in Customer Success or Account Management, U.S. Federal or Government customer experience, strong communication, analytical skills, and customer training experience.
SaaS, Salesforce
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