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637 support lead jobs at 363 companies in Newark, NJ

2mo
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Support Lead Part Time
Springfield, New Jersey, United States
$16/hr OnsiteFull Time, Part Time
Five Below
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ YOE1+ MgmtPart-time support lead with minimum 1 year of management experience; HS graduate; strong communication and multi-tasking skills.
cash_register, stock_handling, ladders, merchandising
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1mo
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
Fora
Fora: Platform for travel advisors to book and manage trips.
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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5d
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Valstro
Valstro: Provides cloud-native order management systems for institutional trading firms.
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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4d
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Technical Support Team Lead
New York City, New York, United States
$125k-$145k/yr HybridFull Time
Vim
Vim: Middleware platform for clinical workflow integration and data exchange.
3+ YOERequires 3–5 years of technical support engineering experience in SaaS, technical support team leadership, software troubleshooting, AI and automation expertise, strong communication, and preferably digital health or EHR experience.
EHR, Epic, Cerner, athenahealth, CoralLogic, Mixpanel, SQL, Zendesk, LLMs
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1w
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AI Support Lead
New York, New York, United States
$155k-$233k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
Requires end-to-end conversational AI program ownership, metrics and reporting expertise, people management, cross-functional collaboration, and direct vendor relationship management.
Sierra, Decagon, Forethought, Zendesk
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: API platform for card issuing and payment processing.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
Swish Breaks
Swish Breaks: A live commerce and marketplace platform connecting creators, collectors, and fans across multiple streaming and first‑party channels.
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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Customer Support Lead
New York City, New York, United States
HybridFull Time
Trove
Trove: Digital collectibles marketplace for buying and redeeming trading cards.
5+ YOE5+ years building and running B2C support/operations, experience standing up support functions, strong AI automation and analytical skills, designing workflows and escalation paths, and hands-on issue resolution.
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
Rho
Rho: Integrated banking and finance platform for startups and businesses.
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
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2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Secure mobile ad-hoc networking solutions for defense and commercial sectors.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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1w
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Technology Support Lead
Jersey City, New Jersey, United States
$143k-$190k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
5+ YOE5+ years supporting Cisco network security and remote-access platforms, incident/change management, scripting/automation, ThousandEyes and monitoring experience; ability to work onsite five days/week and participate in on-call rotation.
Cisco ASA, Firepower Threat Defense, Identity Services Engine, Cisco Security Manager, Cisco Defense Orchestrator, FMC, FCM, ThousandEyes, Git, Ansible, Python, Wireshark, Splunk, ELK, Grafana, SOAR
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6d
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Technical Lead / Exec IT Support
New York City, New York, United States
HybridFull Time
OXIO
OXIO: Platform for companies to launch and manage mobile networks.
7+ YOERequires 7+ years in IT support, help desk, or systems administration; macOS, Apple hardware, Google Workspace, MDM, TCP/IP, endpoint management, troubleshooting, and communication skills. Shell or Python automation is a plus.
macOS, Apple, Google Workspace, Mosyle, TCP/IP, Shell, Python, Zero Trust, Zoom, Confluence, GitLab, Adobe, JetBrains, Zendesk, Cisco Meraki
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2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
Topline Pro
Topline Pro: AI-powered marketing and website platform for home service professionals.
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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4d
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Lead Application Support Engineer
Boston or Jersey City or Coppell
$75k-$150k/yr HybridFull Time
DTCC
DTCC: Provides post-trade infrastructure for the global financial services industry
6+ YOE6+ years in application or production support, SRE, or related roles; bachelor's degree or equivalent; 24x7 production support; AWS, PostgreSQL, Snowflake, IBM MQ, Linux, ITSM, automation, and incident management experience.
Amazon Web Services (AWS), ECS, EC2, RDS PostgreSQL, AWS Glue, Kinesis, S3, CloudWatch Monitoring, IAM, Lambda, PostgreSQL, SQL, Snowflake, IBM MQ, Autosys, Linux, Unix, SFTP, Microsoft Copilot, ServiceNow, Splunk, Datadog, Dynatrace, DNS, TCP/IP
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1mo
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Administrative Support Worker Lead - Eastchester Union Free School District
Eastchester, New York, United States
$25-$26/hr OnsiteFull Time
Aramark
AramarkNYSE: ARMK: Provides food and facility management services to diverse organizations.
2+ YOEHigh school diploma or equivalent, 2+ years administrative support experience, strong written/interpersonal communication, and proficiency with Excel and Word.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, MS Office
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2w
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Application Production Support Lead
Jersey City, New Jersey, United States
$100k-$150k/yr OnsiteFull Time
Brown Brothers Harriman
Brown Brothers Harriman: Providing global investment management, custody, and private banking services.
Experience in application production support, incident and problem management, strong troubleshooting, communication, Splunk and ServiceNow familiarity; BA/BS preferred.
Splunk, ServiceNow, Microsoft Office
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Lead Concierge
New York, New York, United States
OnsiteFull Time
Sunrise Senior Living
Sunrise Senior Living: Provides assisted living, memory care, and senior housing services.
High school diploma or GED; proven customer service; experience leading direct reports; proficient with Windows, Outlook, Excel, and Sunrise applications; ability to coordinate administrative tasks.
Microsoft Office, Outlook, Excel, Sunrise applications, Applicant Tracking System (ATS)
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Application Support Lead
New York City, New York, United States
$107k-$135k/yr OnsiteFull Time
City of New York
City of New York: Provides municipal services and administration for New York City.
2+ YOE1+ MgmtMinimum 2 years software experience (project leader or major contributor for 1 year), knowledge of Microsoft Dynamics365 and related technologies, experience with SDLC and project artifacts, strong oral/written communication.
Microsoft Dynamics365, Angular, .Net, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, SQL, Azure, Unified Service Desk, Microsoft Power Platform, Portals for Microsoft Dynamics365
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