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668 support lead jobs at 383 companies in Queens, NY

2mo
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Support Lead Part Time
Springfield, New Jersey, United States
$16/hr OnsiteFull Time, Part Time
Five Below
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ YOE1+ MgmtPart-time support lead with minimum 1 year of management experience; HS graduate; strong communication and multi-tasking skills.
cash_register, stock_handling, ladders, merchandising
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3w
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
Fora
Fora: Platform for travel advisors to book and manage trips.
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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2d
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Valstro
Valstro: Provides cloud-native order management systems for institutional trading firms.
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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3w
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Support Lead – Entertainment Operations
New York City, New York, United States
$63k-$100k/yr OnsiteFull Time
Cognizant
CognizantNasdaq: CTSH: Provides global information technology and business process outsourcing services.
Experience leading production/application support teams, incident and major incident coordination (P1), stakeholder communication, and monitoring using New Relic or Conviva.
New Relic, Conviva
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Support Lead – Entertainment Operations
New York City, New York, United States
$63k-$100k/yr OnsiteFull Time
Cognizant
CognizantNASDAQ: CTSH: Provides IT consulting and technology services to global enterprises.
Experience leading production/application support teams, incident and major-incident management (P1), stakeholder communication, monitoring tools knowledge, and strong verbal/written skills.
New Relic, Conviva
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Support Lead – Entertainment Operations
New York, New York, United States
$63k-$100k/yr OnsiteFull Time
Cognizant
CognizantNasdaq: CTSH: Provides IT consulting and digital business process services.
Experience leading production/application support teams, incident and major incident (P1) coordination, stakeholder communication, 24x7 NOC operations, and familiarity with New Relic and Conviva.
New Relic, Conviva
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1d
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Technical Support Team Lead
New York City, New York, United States
$125k-$145k/yr HybridFull Time
Vim
Vim: Middleware platform for clinical workflow integration and data exchange.
3+ YOERequires 3–5 years of technical support engineering experience in SaaS, technical support team leadership, software troubleshooting, AI and automation expertise, strong communication, and preferably digital health or EHR experience.
EHR, Epic, Cerner, athenahealth, CoralLogic, Mixpanel, SQL, Zendesk, LLMs
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AI Support Lead
New York, New York, United States
$155k-$233k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
Requires end-to-end conversational AI program ownership, metrics and reporting expertise, people management, cross-functional collaboration, and direct vendor relationship management.
Sierra, Decagon, Forethought, Zendesk
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: API platform for card issuing and payment processing.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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Territory Support Lead
Somerset, New Jersey, United States
$85k-$116k/yr OnsiteFull Time
Terumo
TerumoTokyo Stock Exchange: 4543: Develops and manufactures medical devices and healthcare solutions.
4+ YOEBachelor's degree in a related discipline and 4 years of customer-facing experience required; healthcare operations, sales or marketing, mentoring, supervisory, regulated-environment, and SAP experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SAP
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4w
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
Swish Breaks
Swish Breaks: A live commerce and marketplace platform connecting creators, collectors, and fans across multiple streaming and first‑party channels.
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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Customer Support Lead
New York City, New York, United States
HybridFull Time
Trove
Trove: Digital collectibles marketplace for buying and redeeming trading cards.
5+ YOE5+ years building and running B2C support/operations, experience standing up support functions, strong AI automation and analytical skills, designing workflows and escalation paths, and hands-on issue resolution.
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2w
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Court Support Lead
Los Angeles or Oklahoma City or Phoenix or Brooklyn or Chicago or Washington or Seattle or United States
$43k-$54k/yr RemoteFull Time
ABC Legal
ABC Legal: Provides nationwide service of process and legal support services.
Experience leading small teams, managing day-to-day operations, timecards/scheduling, training, delivering reviews, and improving workflows; strong communication and problem-solving; Skye experience a plus.
Skye
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4w
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
Rho
Rho: Integrated banking and finance platform for startups and businesses.
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Secure mobile ad-hoc networking solutions for defense and commercial sectors.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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2d
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Lead Administrative Support Assistant
Manhasset, New York, United States
$42k-$64k/yr OnsiteFull Time
Northwell Health: Provides clinical healthcare services through a hospital network.
5+ YOEAssociate's degree or equivalent education and related experience, plus 5–7 years of relevant experience. Requires administrative leadership, training, scheduling, records management, issue resolution, and data preparation skills.
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1w
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Technology Support Lead
Jersey City, New Jersey, United States
$143k-$190k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
5+ YOE5+ years supporting Cisco network security and remote-access platforms, incident/change management, scripting/automation, ThousandEyes and monitoring experience; ability to work onsite five days/week and participate in on-call rotation.
Cisco ASA, Firepower Threat Defense, Identity Services Engine, Cisco Security Manager, Cisco Defense Orchestrator, FMC, FCM, ThousandEyes, Git, Ansible, Python, Wireshark, Splunk, ELK, Grafana, SOAR
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3d
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Technical Lead / Exec IT Support
New York City, New York, United States
HybridFull Time
OXIO
OXIO: Platform for companies to launch and manage mobile networks.
7+ YOERequires 7+ years in IT support, help desk, or systems administration; macOS, Apple hardware, Google Workspace, MDM, TCP/IP, endpoint management, troubleshooting, and communication skills. Shell or Python automation is a plus.
macOS, Apple, Google Workspace, Mosyle, TCP/IP, Shell, Python, Zero Trust, Zoom, Confluence, GitLab, Adobe, JetBrains, Zendesk, Cisco Meraki
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