278 support lead jobs at 192 companies in Ross, CA
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1mo
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
2w
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
1mo
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
6d
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Support Lead Full Time
Vallejo, California, United States
$18/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, 1+ year management experience, strong communication, multitasking, creative thinking, composure under pressure, and flexible availability including days, evenings, weekends, and possible overnight shifts.
cash register
1mo
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Facility Support Lead
Rayville or Menlo Park
$143k-$198k/yr OnsiteFull Time
8+ YOE8+ years in large-scale facilities or critical infrastructure, experience with budget development, vendor and contract management, cross-functional collaboration, complex problem resolution, and strong time management.
3w
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Student Support Lead
Hayward, California, United States
$31-$37/hr OnsiteFull Time
High school diploma required (assoc/bachelor preferred); experience working with youth; knowledge of restorative practices, MTSS, trauma-informed approaches; strong communication; valid driver's license and reliable vehicle required.
1mo
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
2w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
2mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
2mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
1mo
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Lead Direct Support Professional
Santa Clara or San Jose or Sunnyvale
$24-$26/hr FieldFull Time
2+ YOEBachelor's degree in related field, 2+ years supporting adults with developmental disabilities, experience with challenging behaviors and hygiene support, reliable transportation, DOJ/FBI and TB clearance.
2mo
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AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
1w
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Lead, Production Support
Vacaville, California, United States
OnsiteFull Time
3+ YOERequires high school diploma/GED, 3–5 years of warehouse or distribution experience, prior leadership, WMS and RF scanning proficiency, equipment operation, quality auditing, safety compliance, and coaching experience.
Warehouse Management System (WMS), RF scanning technology
1mo
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
2w
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
1mo
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
1mo
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Lead Customer Support Engineer
San Mateo, California, United States
OnsiteFull Time
3+ YOE3+ years in a customer-facing technical role; deep strength in either low-level infrastructure or ML/AI; systems fundamentals, hands-on ML/GPU experience; bias to automation; strong communication.
vLLM, TensorRT LLM, CUDA, Kubernetes, Slack
1mo
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
2mo
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Director, Services & Support
San Carlos, California, United States
$189k-$252k/yr OnsiteFull Time
5+ YOE5+ MgmtLead post-sales support for instruments, assays, and software; build service programs; manage teams; travel up to 30%.
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