102 support operations lead jobs at 72 companies in Massachusetts
1mo
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Production Support and IT Operations Lead
Canton, Massachusetts, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE8+ years experience in production support/IT operations in healthcare, deep ITIL knowledge, incident and SLA governance, stakeholder communication, and service improvement.
ITIL
1w
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Cybersecurity Business Operations & Sales Support Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$271k/yr HybridFull Time
8+ YOERequires 8+ years of enterprise cybersecurity sales experience, pipeline management, RFP leadership, CRM proficiency, incident response knowledge, and strong executive communication skills.
MMP, MMS, MME, MxDR, MDR, SOC, CRM
2mo
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Support Lead Full Time
Chicopee, Massachusetts, United States
$17/hr OnsiteFull Time
1+ MgmtHigh school diploma, 1+ year management experience, strong verbal/written communication, multitasking, creative thinking, ability to lift 25 lbs and work flexible schedule including evenings and weekends, cash register operation.
1w
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Technology Support Lead
Feasterville-Trevose or Colorado or Florida or Massachusetts or New Jersey or Ohio or Pennsylvania or Tennessee or Texas or Washington
$85k-$115k/yr RemoteFull Time
3+ YOERequires 3+ years in technical support, IT operations, or support operations; ticket triage, root-cause analysis, incident management, project coordination, ticket-data analysis, and technical communication skills.
SaaS
1mo
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People Operations Lead
Boston, Massachusetts, United States
$150k-$165k/yr OnsiteFull Time
Significant People/HR Operations experience supporting North American employment processes, policy and handbook drafting, HRIS and reporting, compensation operations, employee relations, and process improvement.
1w
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Cybersecurity Business Operations & Sales Support Lead
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego or Canada or Latin America
$113k-$271k/yr HybridFull Time
8+ YOERequires 8+ years in enterprise cybersecurity sales, revenue growth, RFP leadership, commercial negotiations, CRM platforms, and cyber readiness or incident response services.
MMP, MMS, MME, MxDR, MDR, SOC, CRM
1w
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Orthodontic Operations Manager
Marlborough, Massachusetts, United States
$62k-$75k/yr OnsiteFull Time
Manage office operations and financial performance, lead and develop teams, ensure compliance and facility standards, and support patient experience in an orthodontic setting.
Ortho2, Dolphin
4w
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Pharmacy Operations Team Lead
Plymouth, Massachusetts, United States
$23-$36/hr OnsiteFull Time
Oversee pharmacy operations, process prescriptions, support patients with medication and vision needs, and provide customer service in a retail pharmacy setting.
2w
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Vice President, Commercial Operations
Watertown, Massachusetts, United States
$301k-$380k/yr HybridFull Time
10+ YOE10+ MgmtBS/BA,10+ years managing data insights and analytics in pharma and 10+ years leading commercial operations/analytics; deep CRM and analytics model experience; experience with sales operations, field design, incentives, and launch support.
CRM
2mo
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Team Lead, Operations Technology Systems Analytics
Medford, Massachusetts, United States
$106k-$159k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor’s degree; 3+ years IT experience; 3+ years leading technical teams/projects; multi-project management; strong collaboration; system administration, networking, and support; excellent communication.
1w
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Studio Lead - Wellesley
Wellesley, Massachusetts, United States
$18-$20/hr OnsitePart Time
Operational and leadership support for studio shifts; ability to train staff, manage inventory, assist scheduling, perform equipment/audio diagnostics, and work non-traditional retail hours.
NETGYM
2mo
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Sr Team Lead
Worcester, Massachusetts, United States
$31-$38/hr OnsiteFull Time
4+ YOE4+ MgmtHigh school diploma, 4 years of relevant leadership and manufacturing experience, supervisory skills, intermediate math and computer skills, ability to lead operators, inspect parts, and support production schedules.
5d
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
3w
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Director, Business Application Operations
Boston, Massachusetts, United States
$184k-$208k/yr HybridFull Time
10+ YOELead operations for enterprise applications (Workday, UKG), manage releases and change control, ensure reliability and compliance, and lead a high-performing support team in a regulated environment.
Workday, UKG, Oracle, SAP, PeopleSoft
2mo
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Client Operations Supervisor
Boston, Massachusetts, United States
$21/hr OnsiteFull Time
Provide hospitality-first studio operations, lead staff on duty, support marketing initiatives, manage retail/Fuel Bar, and maintain studio facilities; availability for varied shifts including weekends and holidays; 18+ years old.
Zendesk, Brandbot
3d
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Business Process Lead II
Quincy, Massachusetts, United States
$63k-$119k/yr OnsiteFull Time
4+ YOEAssociate degree or 4 years' relevant experience; supports warehouse, distribution, manufacturing, quality, business systems, requirements, testing and troubleshooting. Travel up to 10%.
SAP, Manhattan, Jitbit, Microsoft Power BI, Jira, Microsoft Power Apps, radio frequency (RF) devices, MDCS, Packsize
1w
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Shift Lead (warehouse production) 1st shift
Wilmington, Massachusetts, United States
$23/hr OnsiteFull Time
Lead and mentor production employees, support warehouse operations, enforce policies for inventory accuracy, supervise forklift/pallet activities, and meet physical lifting requirements.
1mo
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(Remote) Director, Support Services
Rhode Island or Pennsylvania or Virginia or Georgia or Florida or Massachusetts or North Carolina or Saskatchewan or Ontario or Manitoba
$100k-$120k/yr RemoteFull Time
Harris ComputerToronto Stock Exchange: CSU: Provides mission-critical software solutions and cloud-based healthcare records and practice management platforms for public sector and healthcare organizations.
8+ YOE8+ years leading client/technical support in healthcare technology; experience with EMR/EHR and practice management; strong operational, analytical, financial, and people leadership; ability to travel ~20% and hold valid passport.
Harris CareTracker, EMR/EHR, Microsoft Dynamics 365 CRM
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
5d
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Shortage Control Lead - Full-Time
Westborough, Massachusetts, United States
$16/hr OnsiteFull Time
Experience in shortage reduction, theft and fraud prevention, store audits, associate training, inventory support, customer engagement, and managing stressful situations; flexible availability required.
point of sale
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