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149 technical support manager jobs at 111 companies in Massachusetts

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Technical Support Manager
Oregon or Washington or California or Florida or Idaho or Iowa or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or Ohio or Pennsylvania or Tennessee or Texas or Arizona or Illinois or Colorado or Connecticut or New Hampshire or Virginia or South Carolina
$60k-$70k/yr RemoteFull Time
Foureyes
Foureyes: Data platform providing sales intelligence for automotive dealerships.
2+ YOE2+ years in technical support for SaaS, strong communication, analytics, and troubleshooting skills; proficiency with Salesforce Lightning, Google Suite, and customer support tools.
Foureyes, Salesforce, Intercom, Google Suite, Salesforce Lightning, Slack, JIRA
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1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
Club Car
Club Car: Manufacturer of golf cars and light utility vehicles.
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
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Technical Support Analyst
Manila or Sydney or Hobart or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia or United Kingdom or India
RemoteFull Time
UpGuard
UpGuard: AI-powered platform for managing cyber risk and security.
Investigating and replicating technical issues, experience with Linux command line, identifying cybersecurity risks, working in tiered support, managing AI models, strong communication and critical thinking.
Linux, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI, API, Hubspot, Asana, Notion, CRM
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Technical Support Associate
Wilmington, Massachusetts, United States
$21-$36/hr HybridFull Time
Hub International
Hub International: Provides global insurance brokerage and risk management services.
1+ YOEHigh school or equivalent; 1+ year relevant administrative experience (insurance preferred); strong written communication, attention to detail, project management skills; proficiency with Microsoft Office.
Microsoft Office, Broker Management System
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2mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
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PACS Technical Support Management Manager - Full Time - Remote
Georgia or Idaho or Wyoming or West Virginia or Wisconsin or Washington or Virginia or Utah or Texas or Tennessee or South Dakota or South Carolina or Pennsylvania or Oregon or Oklahoma or Ohio or New York or Nevada or New Mexico or New Jersey or New Hampshire or Nebraska or North Carolina or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kentucky or Kansas or Indiana or Illinois or Iowa or Florida or Delaware or District of Columbia or Colorado or California or Arizona or Arkansas or Alabama
$91k-$110k/yr RemoteFull Time
Experity
Experity: Software and billing services for urgent care providers.
5+ YOE5+ MgmtBachelor's or equivalent; 5+ years leadership in technical/customer support, 5+ years TAM or PACS experience, DICOM and PostgreSQL experience, healthcare IT background, critical thinking, travel ability.
OnePACS, Digital Imaging and Communications in Medicine (DICOM), PostgreSQL, Mirth, HL7, Confluence, JIRA, Salesforce
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Technical Support Specialist
London or Boston
OnsiteFull Time
Foundry
Foundry: Provides B2B technology media, data, and marketing services.
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
Nova Biomedical
Nova Biomedical: Develops and manufactures blood testing analyzers and diagnostic equipment.
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
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Senior Manager, Tech Support
Boston, Massachusetts, United States
$137k-$205k/yr OnsiteFull Time
Vertex Pharmaceuticals
Vertex PharmaceuticalsNASDAQ: VRTX: Develops and sells prescription drugs for serious genetic diseases.
6+ YOE3+ MgmtBS or MS in Chemical Engineering or related; 6+ years in cell & gene or biopharmaceutical manufacturing; 3+ years people management preferred; experience in technology transfer, process optimization, GMP documentation; Lean Six Sigma preferred.
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Technical Support Specialist
Boston, Massachusetts, United States
$110k-$120k/yr HybridFull Time
HarbourVest
HarbourVest: Manages global private equity, credit, and infrastructure investments.
3+ YOEExperience with enterprise endpoint management (Intune, Autopilot, Jamf), application packaging, patching, PowerShell scripting; 3+ years endpoint/desktop engineering experience preferred; strong troubleshooting and collaboration skills.
Microsoft Intune, Microsoft Autopilot, Patch My PC, SCCM, Jamf, PowerShell
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Head of L3 Technical Support Engineer
Boston or Massachusetts or Israel
$221k-$250k/yr RemoteFull Time
Infinidat
Infinidat: Provider of high-performance enterprise storage and data protection solutions.
Proven experience leading global technical teams and managers; strong background in enterprise storage, Linux, networking, escalation management, stakeholder communication, and driving process improvements.
Linux, InfuzeOS, SAN, NAS, virtualization, containers, scripting, backup technologies
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr HybridFull Time
WHOOP
WHOOP: Providing wearable health trackers and physiological performance analytics.
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, agile, metrics-driven planning, strong communication and cross-functional coordination.
LLMs
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr OnsiteFull Time
WHOOP
WHOOP: Wearable technology for personalized health and performance tracking.
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, experience with AI tools/LLMs, agile/sprint planning, strong communication and cross-functional coordination.
LLMs
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2w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
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Senior Manager, Technical Partner Operations
Boston, Massachusetts, United States
$146k-$180k/yr OnsiteFull Time
Bevi
Bevi: Manufacturer of internet-connected, bottleless water and beverage dispensers.
10+ YOEBachelor's degree or equivalent, 10+ years in technical services/partner management, experience leading partner-facing and internal support teams, data-driven with KPI presentation skills, familiarity with Zendesk, Microsoft Excel/PowerPoint, and AI/automation tools.
Zendesk, Microsoft Excel, Microsoft PowerPoint, Gemini, Claude, ChatGPT
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Senior Technical Program Manager - Robotics
Charlestown, Massachusetts, United States
$155k-$200k/yr HybridFull Time
Pickle Robot
Pickle Robot: Automated robotic systems for unloading trucks and containers.
5+ YOE5+ years TPM experience supporting software engineering, strong technical background (prefer former software engineer), experience with Agile, coordinating cross-functional software/robotics/firmware/hardware programs, excellent communication and organizational skills.
Jira, Linear, Asana
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2mo
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Technical Account Manager
Boston or United States or India
$130k/yr HybridFull Time
mabl
mabl: AI-powered low-code platform for automated software testing.
3+ YOE3+ years supporting enterprise customers in TAM/consultative roles; strong technical aptitude with front-end web technologies, APIs, JS/CSS/XPath, EM/DevOps familiarity; excellent communication and project experience.
core JS, CSS, XPath, Web APIs, mabl's MCP server, GenAI
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Technical Instructor I (IT Support)
Silver Spring or Arizona or California or Colorado or Florida or Georgia or Illinois or Indiana or Kansas or Maryland or Massachusetts or Michigan or Missouri or North Carolina or New Jersey or New York or Ohio or Pennsylvania or Texas or Washington
$60k-$70k/yr HybridFull Time
Per Scholas
Per Scholas: Provides tuition-free technology training and career placement services.
3+ YOE1–3 years teaching experience; 3+ years IT support experience preferred. Strong technical background with Windows/MacOS/Linux, Active Directory, Windows Server; familiarity with cloud, virtualization, mobile device management, and helpdesk tools. Proficiency with Google Sheets, Microsoft Excel, Slides/PowerPoint, Salesforce, Slack, and Zoom.
Google Sheets, Microsoft Excel, Google Slides, Microsoft PowerPoint, Salesforce, Slack, Zoom, Windows, MacOS, Linux, Active Directory, Group Policy, Windows Server, LMS
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