531 support operations manager jobs at 350 companies in Burlingame, CA
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Support Operations Manager
San Francisco, California, United States
$279k-$310k/yrHybridFull Time
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.
Rippling: Unified platform managing workforce HR, IT, and finance operations
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
SodexoEuronext Paris: SW: Global provider of integrated food and facilities management services.
3+ YOEBachelor's degree or equivalent experience, 3 years of management experience, 3 years of related experience, operational expertise, process improvement skills, and cross-functional collaboration ability.
GLIDE: Provides food, housing, and childcare services to marginalized communities.
5+ YOE5+ years nonprofit or church operations/administrative experience preferred; project management supporting multiple departments; strong organizational, communication, and relational skills; proficiency with Microsoft Office, Zoom/Teams; ability to lift up to 25 lbs.
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
6+ YOERequires 6–8 years of relevant experience, a related bachelor's degree or equivalent education and experience, advanced operational and quality process knowledge, leadership, analytical, communication, and project management skills.
Six Sigma, Shop Floor Control Systems, Maintenance Management Systems, ISO, TL, QS, Baldrige
ZooxNASDAQ: AMZN: Developing autonomous robotaxis for urban ride-hailing services.
8+ YOE5+ Mgmt8+ years transportation operations experience, 5+ years managing teams of 10+, strong leadership, analytical and problem-solving skills, EHS awareness, and clear communication with senior leadership.
Jira, Confluence, SAP ERP, Microsoft Office, Google Suites, Lucid Charts, Slack
Senior Customer Support Operations Readiness Program Manager
San Francisco or New York City or Portland or Canada or United States
$110k-$152k/yrRemoteFull Time
Mercury: Banking services and financial software designed for startup companies.
3+ YOERequires 3–5 years in operations readiness, support operations, enablement, program management, or similar roles, plus cross-functional coordination, process improvement, communication, prioritization, and change management experience.
Director, Patient Support Strategy & Operations (Hybrid)
South San Francisco, California, United States
$204k-$265k/yrHybridFull Time
Denali TherapeuticsNASDAQ: DNLI: Develops medicines for neurodegenerative diseases crossing the blood-brain barrier.
10+ YOE10+ years in pharmaceutical/biotech patient support, hub operations, access, or reimbursement; experience launching patient support programs, vendor management, and payer systems expertise.
Hope Services: Provides services and support for people with developmental disabilities.
5+ YOE5+ years facilities or vendor coordination experience; experience with CMMS; strong Microsoft Office skills; associate's or bachelor's preferred; valid California driver’s license required.
Noda-Fi, Computerized Maintenance Management System (CMMS), Microsoft Excel, Microsoft Word, Microsoft Outlook
Prophecy: AI-native platform for building and automating enterprise data pipelines.
5+ YOE5+ years in operations or HR, Bachelor’s in business or related field; experience with HRIS and payroll inputs; familiarity with automation tools and LLMs; strong organizational, discretion, and executive-support skills.
Vancouver or New York or Salt Lake City or San Francisco or Seattle
$118k-$147k/yrHybridFull Time
Brex: Corporate cards and spend management software for businesses.
3+ YOE3+ years in revenue/sales operations or similar, experience with Salesforce and GTM systems, ability to support multiple GTM teams, strong analytical and stakeholder management skills, willing to work in-office three days/week.
MonksLondon Stock Exchange: SFOR: A global digital marketing and technology services agency
5+ YOERequires 5+ years in product operations, program coordination, technical support, or technology/reporting roles; Jira experience, global stakeholder coordination, release and UAT support, and reporting literacy. SQL or Python is a plus.
Jetty Extracts: Producer of premium cannabis extracts, vape products, and edibles.
4+ YOE4+ years commercial operations/customer success/sales support experience; project management, partner-facing communication, marketing execution, and familiarity with HubSpot/Salesforce/Asana; attention to detail.
HubSpot, Salesforce, Airtable, Notion, Asana, Google Workspace
5+ YOE5+ years branch office support experience; responsible for managing staff, training, budgeting, regulatory adherence; FINRA Series 7 and 63 required; 1–2 years college coursework in Business/Finance; proficient in Microsoft Office.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
8+ YOE8+ years in insurance product, underwriting, program management, or operations; experience launching products and supporting system migrations; familiarity with commercial P&C, regulatory processes, KPI tracking, and cross-functional coordination.
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Forecast financial and manpower needs, manage startups and warranty/service operations, hire/train customer engineers, ensure customer satisfaction and safety, and support regional business growth.
San Francisco or San Jose or New York City or Chicago or Austin or Denver or Boston or Washington, D.C. or Philadelphia or Portland or Seattle or Miami or Alaska or Delaware or Hawaii or Idaho or Iowa or Montana or Nebraska or North Dakota or Rhode Island or South Dakota or West Virginia
$163k-$247k/yrHybridFull Time
Calendly: Scheduling automation platform for managing meetings and appointments.
8+ YOERequires 8+ years in Product Operations, Program Management, or related software product development support; cross-functional leadership, process and governance design, metrics, facilitation, and Jira/Confluence experience.