1,797 support service manager jobs at 890 companies in Maspeth, NY
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Service Support Manager
Westbury, New York, United States
$65k-$89k/yr OnsiteFull Time
Requires a valid driver's license, extensive AWP repair and maintenance experience, planning and supervisory experience, equipment safety knowledge, computer literacy, warranty, reporting, inventory, and parts management experience.
DOT
1w
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Service Delivery Manager
Sparta or Charlotte
$80k-$100k/yr RemoteFull Time
3+ YOEBachelor's degree, 3–5 years in service delivery, project management, or IT support, service management and SLA/KPI expertise, communication, customer service, Microsoft applications, and Power BI knowledge.
Microsoft Excel, Microsoft Power BI, Autotask, LogicMonitor
2mo
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Manager, Client Support
New York, New York, United States
$75k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years managing programmatic activities; experience supervising staff; strong customer service and data skills; Bachelor’s preferred; graduate degree strongly preferred.
MS Office, Program management software
2mo
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Customer Support Manager
New York City, New York, United States
OnsiteFull Time
Proven customer support management experience, leadership and coaching skills, strong communication, problem-solving, CRM proficiency, healthcare/homecare experience preferred.
CRM software
2mo
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Product Support Manager
New York, New York, United States
HybridFull Time
Lead and mentor a product support team; drive monthly targets and CSAT; optimize support systems; collaborate with engineering and product.
Intercom, Linear, Rootly, SQL, Python, R
2mo
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Technical Support Manager
New York City, New York, United States
$140k-$170k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's in a technical field required; 5+ years supporting data platforms, 2+ years people management; strong SQL and data modeling skills; experience with cloud data warehouse concepts; excellent communication.
Sigma, SQL, Cloud Data Warehouse (CDW), Snowflake, Redshift, BigQuery, GCP, AWS, Python
2w
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Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
2mo
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Manager, Service Solutions (Northeast Region)
United States or New York City or Boston or Maryland
$80k-$105k/yr FieldFull Time
5+ YOE5+ years in field service or technical support, people management preferred, P&L and budget experience preferred, Bachelor's degree or equivalent experience, experience with CRM/Salesforce and service/field tools, strong leadership and customer-focus.
Salesforce
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
2mo
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Senior Technical Support Manager
London or Lisbon or Cluj-Napoca or New York City or Singapore
HybridFull Time
4+ YOE2+ MgmtSenior people leader with 4+ years in technical/customer support (2+ years managing multi-team or tiered L1/L2 functions); experience with ticketing platforms (Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud), data-driven, AI/automation, KPI tracking and cross-functional influence.
Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Slack, Linear, Jira
2mo
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Manager, Business Support Services
Washington or Orlando or Montvale or New York City or Dallas
OnsiteFull Time
5+ YOE5+ years in IT service/release/operations in enterprise environments; bachelor’s in CS/IS/technology; experience planning adoption of AI/ML or analytics; ITIL/Agile/DevOps knowledge; JIRA and Azure DevOps experience.
JIRA, Azure DevOps, Microsoft Office
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Senior Manager, Support Operations
New York or San Francisco or United States
HybridFull Time
10+ YOE10+ years in operations/support operations with leadership experience; expertise in customer support technologies and executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
2mo
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IT Support Manager
Jamaica, New York, United States
$75-$85/hr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience, 2+ years leading technical teams; experience with POS/retail technology, Windows systems, peripherals, basic networking, and ticketing/ITSM processes; strong communication and customer service skills.
Oracle Micros, NCR, PAR Brink, Toast, Microsoft Windows
2mo
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Operations Support Manager
New York City, New York, United States
$90k-$95k/yr HybridFull Time
5+ YOE5+ MgmtRequires 5+ years coordinating foodservice operations, leadership experience, strong written and verbal communication, customer service skills, and preferably 5+ years in supervision or management.
1mo
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Regional Operations Support Manager
Bronx, New York, United States
$90k/yr FieldFull Time
Field-based operations support experience, strong problem solving, communication, time management, and coaching skills; ability to complete audits, drive follow-up actions, and travel within the region.
1w
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Operations Support Administrator
Bronx, New York, United States
$25-$32/hr OnsiteFull Time
Requires advanced Microsoft Office skills, strong communication, organization, time management, self-motivation, and work ethic. Salesforce experience is preferred but not required.
Microsoft Office, Salesforce, ServiceTrade
2d
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Cloud Infrastructure Service Delivery Manager with AWS Infrastructure Support(Remote)
New York City, New York, United States
$130k-$145k/yr RemoteFull Time
10+ YOE5+ MgmtRequires 10+ years in IT infrastructure services, including 5+ years managing AWS cloud operations and managed services, with expertise in governance, customer management, cloud operations, and service delivery.
AWS, AWS CloudFormation, EC2, VPC, IAM, RDS, EKS, ECS, CloudWatch, S3, Terraform, Ansible, Linux, Windows, ServiceNow, ITIL
1mo
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CAS Clinical Service Manager, CAS- New Jersey
Newark, New Jersey, United States
$130k-$140k/yr FieldFull Time
5+ YOEBachelor's degree with 5 years (or advanced degree with 3 years) relevant experience; experience in electrophysiology and management preferred; ability to lead clinical support, travel up to 50%, and partner with sales.
2w
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Manager, Special Populations Support
Astoria, New York, United States
$73k-$118k/yr OnsiteFull Time
Manage and implement IEPs, collaborate with teachers and related-service providers, facilitate IEP meetings, monitor data and progress, and ensure legal compliance; NY state certification required.
Google Applications, SESIS
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