772 support service manager jobs at 404 companies in Michigan
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Manager of Service Support - Ann Arbor, MI
Ann Arbor, Michigan, United States
OnsiteFull Time
SartoriusFrankfurt Stock Exchange: SRT3: Global life sciences supplying biopharmaceutical and laboratory equipment.
5+ YOE3+ MgmtManage service support operations, oversee ERP/SMS order entry, staffing, training, compliance, KPI analytics; 5+ years service experience and 3+ years people management; SAP and Microsoft Office familiarity.
California or Colorado or Georgia or Idaho or Illinois or Kansas or Massachusetts or Maryland or Michigan or Minnesota or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or Texas or Washington
$95k-$105k/yrRemoteFull Time
Unit21: Private AI risk-infrastructure helping banks and fintechs detect fraud and manage anti-money-laundering operations.
3+ YOE1+ MgmtRequires 3+ years in customer-facing technical support or client services and 1+ year in team leadership or management, plus technical troubleshooting, communication, process, automation, and runbook development skills.
StellantisNYSE: STLA: Global automotive manufacturer and provider of innovative mobility solutions.
7+ YOE2+ MgmtBachelor’s degree and 7+ years in operations, field support, aftersales, customer experience, or program management; 2+ years managing direct reports; automotive service, analytics, project management, and Microsoft 365 expertise.
Microsoft 365, Microsoft Excel, Microsoft PowerPoint, Microsoft Copilot
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
RethinkFirst: Private behavioral health technology provider serving employers, educators, payors, and clinicians with cloud tools and training.
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
StellantisNYSE: STLA: Global automotive manufacturer and provider of innovative mobility solutions.
7+ YOE2+ MgmtBachelor's degree and 7+ years in operations, field support, aftersales, customer experience, or program management. Requires 2+ years managing direct reports and advanced Microsoft 365 proficiency.
Microsoft 365, Microsoft Excel, Microsoft PowerPoint, Microsoft Copilot
Grand Rapids or Atlantic City or Southfield or Philadelphia or Fairfield or Vancouver
$21/hrOnsiteFull Time
EvolutionNasdaq Stockholm: EVO: Provider of online casino solutions and live dealer content.
Requires secondary education, strong English communication, computer literacy, problem-solving, analytical, decision-making, teamwork, service orientation, attention to detail, and people management skills.
GT Independence: Financial management services for self-directed long-term care.
Provide phone-based customer service, enter data into databases, manage DocuSign and document systems, review timesheets and payroll checklists. High school diploma/GED required; associate degree preferred.
Communities First, Inc.: Empowering People, Building Communities
5+ YOE2+ MgmtBachelor's degree required, 5+ years supportive services experience, 2+ years supervisory experience, knowledge of case management, trauma-informed care, Medicaid/Medicare, and proficiency with Microsoft Office.
Ferris State University: Public university providing career-oriented higher education in Michigan.
2+ YOEBachelor's degree; 2 years IT technical support experience with supervisory experience; HDI Support Center Manager cert within one year; experience with Team Dynamix, knowledge management, and hardware support.
Customer Service Manager – Off Wing Support (Onsite)
Norton Shores, Michigan, United States
$108k-$205k/yrOnsiteFull Time
RTXNYSE: RTX: Aerospace and defense providing advanced technology solutions.
8+ YOEBachelor's degree and 8 years in customer-facing work, or advanced degree and 5 years relevant experience; 5 years aerospace experience, strong communication, customer relationship, problem-solving, and business skills.
SAP, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Washtenaw Intermediate School District: Regional educational service agency serving Washtenaw County, Michigan.
Administrative and clerical support for district Student Support Services; calendar management, document preparation, intake handling, records keeping, onboarding assistance, compliance tracking, data entry, reporting.
MillerKnollNASDAQ: MLKN: A collective of dynamic brands designing the future of work and home.
3+ YOEBachelor’s degree in business or related field, or 5 years of furniture-industry experience; 3–5 years of sales, customer, or product support experience; strong problem-solving and cross-functional communication skills.
Raleigh or Minnesota or Mississippi or Missouri or New Hampshire or New Jersey or New York or North Carolina or Ohio or Pennsylvania or Connecticut or Delaware or Rhode Island or South Carolina or Tennessee or Florida or Georgia or Illinois or Vermont or Virginia or Iowa or Kansas or Louisiana or West Virginia or Wisconsin or Maine or Massachusetts or Michigan
$90k-$130k/yrRemoteFull Time
Motorola SolutionsNYSE: MSI: Global leader in mission-critical communications and security technology.
3+ YOE3+ MgmtHigh school diploma; 3+ years technical project management and mission-critical industry experience; 7+ years technical support preferred, including 3+ years leadership. U.S. work authorization and clearance eligibility required.
Project Management Professional (PMP), Lean Six Sigma, ITIL, ITSM, CAD, RMS, LMR, TETRA, P25, CRM, Enterprise Service Management (ESM), CJIS
LCPtracker: Private construction-compliance software serving agencies, contractors, and workforce-development programs.
High school diploma or equivalent, basic computer knowledge, customer service experience, ability to manage assignments and meet deadlines, and proficiency supporting software and systems.
Primrose School of Novi: Private Primrose franchise preschool and early-childhood center serving infants through Pre-K children in Novi, Michigan.
No prior experience required; support classroom instruction, manage behavior, communicate with families, and participate in professional development. Strong communication and classroom management skills.
Alabama or Arizona or Florida or Georgia or Iowa or Illinois or Indiana or Michigan or Minnesota or Missouri or North Carolina or Nebraska or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or West Virginia or Oak Brook
$27-$32/hrRemoteFull Time
Inspira Financial: Privately owned financial-services administrator serving employers, institutions, advisors, and individuals with health, wealth, retirement, and benefits solutions.
5+ YOE3+ MgmtRequires 5–7 years of high-volume servicing experience and 3+ years of leadership experience, with strong coaching, analytics, communication, employee development, and client service skills.
Microsoft suite of products, Salesforce, Service Cloud
School of Law: Private nonprofit Catholic university in Jesuit and Mercy traditions serving undergraduate, graduate, and professional students in Detroit.
2+ YOEHigh school diploma/GED, 2+ years of clerical experience, customer service skills, proficiency with MS Office and CLIO, strong verbal/written communication, ability to manage phones, mail, and office tasks.
Allied Electric: 57 Years as West Michigan's premier electrical solution provider
Supports electrical project management and estimating; preferred 2 years electrical estimating experience, proficiency with Microsoft Office, Accubid, LiveCount, Bluebeam Revu, Procore/Autodesk Construction Cloud; familiarity with NEC; strong analytical and communication skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, Accubid, LiveCount, Bluebeam Revu, Procore, Autodesk Construction Cloud