844 support service manager jobs at 408 companies in New Jersey
2w
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Service Delivery Manager
Sparta or Charlotte
$80k-$100k/yr RemoteFull Time
3+ YOEBachelor's degree, 3–5 years in service delivery, project management, or IT support, service management and SLA/KPI expertise, communication, customer service, Microsoft applications, and Power BI knowledge.
Microsoft Excel, Microsoft Power BI, Autotask, LogicMonitor
2w
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Manager, Customer Support
California or Colorado or Georgia or Idaho or Illinois or Kansas or Massachusetts or Maryland or Michigan or Minnesota or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or Texas or Washington
$95k-$105k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer-facing technical support or client services and 1+ year in team leadership or management, plus technical troubleshooting, communication, process, automation, and runbook development skills.
AI
5d
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Customer Support Manager II
New Jersey, United States
$75k-$85k/yr OnsiteFull Time
Manages assigned customer accounts, supports retention and growth, ensures client satisfaction, meets sales strategy targets, and maintains service and quality standards.
1w
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Supervisor Customer Service Support
Pennsylvania or Delaware or New Jersey
$59k-$64k/yr RemoteFull Time
Experience supervising support staff in high-volume environments, troubleshooting users, analyzing complex problems, driving process improvements, and supporting staff development; knowledge of Verint and Timehub required.
Verint, Timehub, Microsoft Suite, Scheduling, Payroll
3mo
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Service Manager
Somerset, New Jersey, United States
$115k-$125k/yr RemoteFull Time
5+ YOE2+ Mgmt5-8+ years in customer support or service operations; 2-4+ years in supervisory roles; Bachelor's degree preferred; 25% travel.
CRM software, Service management tools
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
1w
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Service Support Specialist (Quality Assurance)
Grand Rapids or Atlantic City or Southfield or Philadelphia or Fairfield or Vancouver
$21/hr OnsiteFull Time
Requires secondary education, strong English communication, computer literacy, problem-solving, analytical, decision-making, teamwork, service orientation, attention to detail, and people management skills.
JIRA, TTS, SST
1w
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Manager - IT Service
Atlantic City, New Jersey, United States
$95k/yr OnsiteFull Time
Bachelor's degree in computer science or related field preferred. Experience with customer service, computers and networks, and managing IT support, sales, and installation staff preferred.
IT, software, networks
3w
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Service Delivery Manager
New Jersey, United States
$60k-$80k/yr RemoteFull Time
3+ YOEBachelor's degree or 3–7 years of related experience; extensive customer and supplier relationship experience; broad IT systems knowledge; account delivery, service management, problem-solving, and strategic support skills.
IT systems
1w
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
2mo
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Service Delivery Manager
United States or New Jersey
$70k-$90k/yr RemoteFull Time
2+ YOE2+ years in direct customer support, 1+ years delivering Microsoft services, Bachelor’s degree or equivalent, Microsoft 365/Azure certification required within 2 months, strong communication and technical competency.
Microsoft 365, Azure, Microsoft Services
2mo
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Manager, Production Support
Florida or New York or New Jersey or Connecticut
$120k-$178k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in data engineering/BI/data platforms or technical delivery, 2+ years leading Agile delivery, working knowledge of AWS data services (S3, Glue, Lambda, Redshift, Athena), strong SQL and communication skills; Bachelor's in CS/IS/Engineering or equivalent.
AWS, S3, Glue, Lambda, Redshift, Athena, SQL
1mo
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Service Account Manager
Delran, New Jersey, United States
$69k-$104k/yr FieldFull Time
2+ YOE2-4 years technical sales/service experience, ability to sell service agreements and spares, provide onsite technical support, use CRM/ERP tools (Dynamics), willingness to travel widely in the Americas, clean driving license, English proficiency.
Dynamics, ERP, CRM
3mo
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Regional Service Manager
Stratford or Worcester or South Plainfield
$120k-$145k/yr HybridFull Time
3+ YOE1+ Mgmt3+ years in HVAC rental or similar, 1+ year supervisory experience, availability for after-hours support, willingness to travel up to 40%, proficiency with Microsoft Office and MRP or rental software; Associate's degree preferred.
Microsoft Office, MRP
1w
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Technical Service Manager
Raleigh or Minnesota or Mississippi or Missouri or New Hampshire or New Jersey or New York or North Carolina or Ohio or Pennsylvania or Connecticut or Delaware or Rhode Island or South Carolina or Tennessee or Florida or Georgia or Illinois or Vermont or Virginia or Iowa or Kansas or Louisiana or West Virginia or Wisconsin or Maine or Massachusetts or Michigan
$90k-$130k/yr RemoteFull Time
3+ YOE3+ MgmtHigh school diploma; 3+ years technical project management and mission-critical industry experience; 7+ years technical support preferred, including 3+ years leadership. U.S. work authorization and clearance eligibility required.
Project Management Professional (PMP), Lean Six Sigma, ITIL, ITSM, CAD, RMS, LMR, TETRA, P25, CRM, Enterprise Service Management (ESM), CJIS
2mo
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Manager, Production Support
New York or New Jersey or Connecticut or Florida or United States
$120k-$194k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent; 5+ years in data engineering/BI/data platforms or technical delivery; 2+ years leading Agile delivery; working knowledge of AWS data services (S3, Glue, Lambda, Redshift, Athena); strong SQL and data troubleshooting; strong communication skills.
AWS, S3, Glue, Lambda, Redshift, Athena, SQL
3mo
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Day Program Support Manager
Marlboro Township, New Jersey, United States
$52k/yr OnsiteFull Time
2+ YOE1+ Mgmt2+ years supervisory/management experience with individuals with developmental disabilities; day program experience preferred; valid driver’s license; strong communication; computer skills.
Computer
1mo
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Support Coordinator
Newark or Atlantic County or Burlington County or Camden County or Somerset County or Gloucester County
HybridFull Time
Provide administrative support for DDD service coordination, manage documentation and scheduling, communicate with clients/providers, maintain HIPAA compliance; bachelor\u0002s degree preferred; Microsoft Office proficiency required.
Microsoft Office
1w
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Director, Service Line Decision Support
Iselin, New Jersey, United States
$217k/yr OnsiteFull Time
10+ YOEMaster's degree in finance, mathematics, or related field; 10+ years of healthcare finance experience; financial and operational analysis, financial systems, communication, and relationship-management skills.
Enterprise Performance Management (EPM), PeopleSoft, Decision Support System (DSS), Decision Support HPM, Business Intelligence
2w
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Sales & Customer Support Administrator
Lakewood, New Jersey, United States
$25-$30/hr OnsiteFull Time, Temporary
1+ YOEBachelor’s degree required; 1–3 years of administrative, sales support, or customer service experience preferred. Requires Microsoft Office proficiency, organization, accuracy, communication, and deadline management.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Creative Suite
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