41 technical customer success manager jobs at 29 companies in Kettering, MD
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
1mo
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Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
5d
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Customer Success Manager
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory experience, enterprise platforms knowledge, executive communication, project management, agile practices, and 25% travel. Preferred: 5+ years in success, program, account management, or advisory services.
Appian, AI, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
2w
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FedRamp Customer Success Manager
United States or Washington or Maryland or Virginia
$100k-$140k/yr HybridFull Time
Strategic customer success experience with enterprise/public-sector accounts, executive engagement, strong technical aptitude in DFIR, experience with Salesforce and Gainsight, ability to manage FedRAMP requirements and travel ~20%.
Gainsight, Salesforce
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
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Customer Success Manager
Washington, District of Columbia, United States
$97k-$135k/yr HybridFull Time
2+ YOE2+ years in SaaS customer success or analytical client-facing roles; strong analytical, project management, relationship-building, and renewal/expansion experience; comfortable with technical and executive stakeholders.
Alloy.ai
1mo
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Customer Success Manager - Maryland
Cockeysville, Maryland, United States
OnsiteFull Time
3+ YOE3+ years in customer-facing or project roles, background in sales/account management/customer success, technical aptitude, proven customer-focused solutions delivery, excellent communication and presentation skills, self-motivated.
TCP/IP, HTTP, DNS, SSL, Salesforce, Jira
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
1mo
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Senior Customer Success Manager
Washington or Tysons
$97k-$190k/yr OnsiteFull Time
7+ YOE7+ years in technical customer-facing roles,4+ years accountable for enterprise customer health and revenue, Bachelor's in CS/STEM or equivalent, strong communication and technical problem-solving skills.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
5d
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Customer Success Manager, Enterprise AI Governance
Arlington, Virginia, United States
$120k-$140k/yr HybridFull Time
5+ YOERequires 5+ years of customer success experience implementing AI or enterprise software, enterprise stakeholder management, technical integration judgment, AI risk or compliance knowledge, and strong written and verbal communication.
HubSpot, Notion, NIST AI RMF, ISO 42001
2mo
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Customer Success Manager - Account Management (Manager Technical Project / Program)
Reston, Virginia, United States
RemoteFull Time
5+ YOEMaster's degree required; 5–10 years program management with international clients in electronics/IT; experience with contract management, P&L, risk management, and stakeholder communication.
2mo
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Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)
Singapore or California or New York or Washington or London
RemoteFull Time
3+ YOE3+ years client-facing customer success or technical account management in ad‑tech; programmatic expertise, strong Excel and Salesforce skills, BA/BS (or equivalent), and English plus Chinese or Japanese language ability.
Microsoft Excel, Salesforce, Google Drive, Jira, Slack, javascript
1w
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Senior Customer Success Manager - Moveworks
Washington, District of Columbia, United States
$113k-$177k/yr RemoteFull Time
5+ YOERequires 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience; technical solution communication; executive relationship building; problem-solving; a bachelor's degree; and 10–25% travel.
SaaS, LLMs, Microsoft ServiceNow
1mo
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Customer Success Manager - Global Public Sector (State & Local)
Chicago or Washington or Atlanta or Indianapolis
$147k-$203k/yr HybridFull Time
3+ YOE3+ years in customer success or SaaS, experience with Salesforce Service Cloud features, ability to translate technical concepts for executives, and legal authorization to work in the U.S.; preferred Salesforce certifications and education sector experience.
Salesforce Service Cloud, Omni-Channel, Digital Engagement, Service Cloud Voice, Einstein AI for Service, Agentforce
1w
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Chronosphere - Customer Success Architect
New York City or Bridgeport or Boston or Baltimore or Harrisburg
$142k-$230k/yr RemoteFull Time
5+ YOERequires 5+ years in technical customer-facing roles, experience managing complex $1M+ ARR customers, executive communication, project and stakeholder management, and knowledge of observability, monitoring, Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Kubernetes, Prometheus, OpenTelemetry
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Customer Success Manager - Federal (D.C. Hybrid)
Washington or Virginia
$150k-$230k/yr HybridFull Time
Legion Intelligence: Secure generative AI platform for defense and enterprise workflows.
US citizen or green card holder with SECRET or TS/SCI clearance; significant CSM/AM experience in the federal space; experience with technical products; willingness to travel; strong communication and collaboration skills; understanding of machine learning concepts.
Microsoft Excel, SQL, Python
3w
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Copy of Client Success Manager
McLean, Virginia, United States
RemoteFull Time
1+ YOE1+ years customer success or account management experience; strong communication, multitasking, technical comfort; experience with CRM/ticketing (Salesforce preferred).
Salesforce
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