35 technical customer success manager jobs at 27 companies in Sutton, MA
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Technical Success Manager
Boston, Massachusetts, United States
$92k-$115k/yr HybridFull Time
3+ YOE3+ years in a customer-facing technical role, experience with enterprise technical customers, knowledge of developer/application security tools, strong communication, organizational and problem-solving skills.
GitHub, Jira, Jenkins, VS Code
3w
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr HybridFull Time
3+ YOE3-5 years in customer success or SaaS, experience with CRM/CS tools, onboarding and expansion, strong communication and presentation skills, technical aptitude, proficient with MS Office.
Salesforce, Gainsight, Vitally, Microsoft Office
3mo
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Senior Customer Success Manager
Burlington, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in Customer Success, Consulting, or technical account management; strong communication; ability to manage multiple priorities; experience with strategic relationships; Bachelor's degree (Masters preferred).
1w
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Inside Customer Success Manager
Boston, Massachusetts, United States
$80k-$100k/yr HybridFull Time
2+ YOERequires 2–3+ years in customer success, account management, or business development in software, with SaaS adoption, technical aptitude, executive communication, customer presentation, organization, and English fluency.
Customer Relationship Management (CRM)
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
1w
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Customer Success Manager
Boston or New York City
HybridContract
Relevant tertiary degree, consulting or customer-facing delivery experience, technical knowledge of ITFM/TBM and cost accounting, strong data analysis and stakeholder management skills.
MagicOrange platform, Microsoft Excel, Power BI, Microsoft Teams, Jira, HubSpot, Salesforce
5d
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Customer Success Manager
Boston or Denver or Madison or Raleigh
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory and enterprise platform expertise, consulting and executive communication skills, project management, agile practices, and willingness to travel.
Appian, AI, robotic automation, Data Fabric, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
2mo
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Customer Success Manager
Boston, Massachusetts, United States
$81k-$160k/yr HybridFull Time
5+ YOE5+ years in technical customer-facing roles, 3+ years accountable for customer health/revenue, Bachelor’s in CS/STEM or equivalent experience, excellent communication and technical judgment, experience with enterprise consumption-based products.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
4d
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
3d
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Enterprise Customer Success Manager, Americas
San Francisco or Boston or North America
$125k-$215k/yr HybridFull Time
5+ YOERequires 5+ years in customer success or account management, technical software competency, negotiation and procurement knowledge, sales methodology proficiency, executive-level communication, English fluency, and 25% travel.
Git, GitHub, CI/CD, VS Code, Cursor, Bitbucket, GitLab, Azure DevOps
1mo
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Customer Success Manager
Cambridge or San Francisco
$107k-$142k/yr FieldFull Time
5+ YOE5+ years technical or sales experience in robotics/automation, systems integration expertise, field deployment experience, strong communication, willing to travel up to 50%.
2mo
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Strategic Customer Success Manager
Boston or Encinitas
$107k-$145k/yr HybridFull Time
7+ YOE7+ years in manufacturing, manufacturing software, or senior customer success/technical account roles; enterprise account management, executive presence, multi-site rollout experience; familiarity with manufacturing processes. US citizenship or green card required.
1mo
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Customer Success Manager, South
Cambridge or Louisiana or Mississippi or Arkansas
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years CSM experience in education/edtech/school-based mental health, 2+ years working with K-12 systems, strong project management, stakeholder communication, and technical fluency; located in or supporting Southern US districts preferred.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
1mo
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Customer Success Associate
Braintree, Massachusetts, United States
$60k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree required, 1+ years customer success/account management or related experience preferred; strong communication, empathy, technical aptitude for software/firmware, and ability to track retention metrics; travel up to 10%.
Zoom, Microsoft Teams
5d
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Customer Success Manager, Industrials
Boston or Cambridge or San Francisco
OnsiteFull Time
8+ YOERequires an engineering bachelor's degree, 8+ years of technical and client-facing experience, manufacturing expertise, communication skills, commercial acumen, and executive presentation ability.
X-ray, computer vision
1mo
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Enterprise Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
4+ YOE4+ years in customer-facing technical B2B SaaS roles, strong technical aptitude in DevOps, experience engaging senior engineering leaders, excellent communication, data-driven business acumen, BS/MS or equivalent.
1w
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Senior Customer Success Manager - Moveworks
Waltham, Massachusetts, United States
$102k-$159k/yr RemoteFull Time
5+ YOERequires 5+ years in account management, implementation, or software/SaaS sales; enterprise deployment experience; technical solution communication; executive relationship building; and a bachelor's degree.
SaaS
1w
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Senior Customer Success Manager - Moveworks
Waltham, Massachusetts, United States
$102k-$159k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience, technical solution skills, executive relationships, and 10–25% travel required.
SaaS, Large Language Models (LLMs), ServiceNow, Microsoft
3w
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Senior Customer Success Manager
Somerville, Massachusetts, United States
$128k/yr HybridFull Time
4+ YOE4+ years relevant experience in tech/SaaS, experience managing large complex accounts, strong communication, technical fluency with APIs, ability to drive renewals and expansion.
ToxMod, Velma, APIs, REST APIs
2d
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Customer Success Engineer
North Carolina or United States or Boston or Zurich or London or Tampere or Warsaw or Tokyo
RemoteFull Time
3+ YOERequires 3+ years in customer-facing post-sales or technical presales at a B2B SaaS company, software engineering or mobile development experience, coding and integration skills, enterprise IT knowledge, communication, analytical, and project management skills.
Claude Code, iOS, Android, React Native, Flutter, Salesforce, Planhat, Gainsight
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