161 technical customer support jobs at 116 companies in Washington, DC
2w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
2w
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Technical Support Agent (Access)
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years technical support experience with electronics and networking, intermediate Linux knowledge, strong verbal/written communication, problem-solving, and ability to learn hardware/software; experience with ticketing systems.
Zoho Desk, Linux
1mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
3w
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Technical Product Support Specialist
New York or Washington
$80k-$90k/yr RemoteFull Time
2+ YOE2+ years in customer-facing technical/product support for SaaS, experience with ticketing systems, OSINT tools, Claude and N8N, strong written/verbal communication and problem-solving skills.
JIRA, Zendesk, Freshdesk, Claude, N8N, Salesforce, Microsoft Excel
1mo
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Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
3w
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Technical Support Advisor
Chantilly, Virginia, United States
$95k-$160k/yr HybridFull Time
2+ YOE2+ years technical support experience with several infrastructure technologies; ability to obtain Top-Secret clearance; customer-centric attitude, troubleshooting, phone/email etiquette, ability to work on-call and travel up to 30%.
VMWare, Microsoft Server 2019, Linux, Active Directory, Microsoft PowerShell, Kubernetes, MSSQL, Cisco ASA, DELL SAN, DELL Server Hardware
1mo
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Tech Customer Support
Frederick, Maryland, United States
$29-$34/hr HybridFull Time
1+ YOEHigh school diploma and 1 year Level 1 IT support experience. Must support Windows and macOS, Microsoft 365, Active Directory/Azure AD, basic networking, and endpoint security; CompTIA A+ required; advanced certs preferred.
Windows, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Active Directory, Azure AD, VPN, BitLocker, FileVault, Creative Cloud
1w
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Technical Support Engineer, Axon 911
Sterling, Virginia, United States
HybridFull Time
5+ YOE5+ years tier-2/3 technical support in SaaS or mission-critical environments; strong networking and VoIP knowledge; monitoring and cloud platform experience; strong troubleshooting and communication skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
12h
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Technical Support Engineer (Hybrid/Columbia MD)
Columbia, Maryland, United States
HybridFull Time
2+ YOEBachelor's degree in a technical field or equivalent experience, 2+ years in networking and systems administration, enterprise technical support experience, security knowledge, strong analytical and communication skills.
TCP/IP, Linux, Unix, macOS, Windows, Nessus, JIRA, Salesforce, Zendesk, Splunk, ElasticSearch, SQL, Oracle, MySQL, MSSQL, VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, DISA, HIPAA, CIS, ISO 27001, Wireshark, PCAPs, Large Language Models (LLMs)
1d
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Technical Support Engineer
Ashburn or Washington
$30-$35/hr OnsiteFull Time
Hands-on desktop support and provisioning experience; imaging, asset management, device shipping, cabling, and strong customer service skills required.
Endpoint Central, Dell hardware diagnostics, Verizon, Symmetry, MFA, Microsoft Group Policy
2mo
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Technical Support Specialist
Fredericksburg, Virginia, United States
OnsiteFull Time
5+ YOEAssociate degree preferred or 5+ years with industrial equipment, strong verbal/written communication, ability to read mechanical/electrical drawings and software code, familiarity with microprocessor controls, Microsoft Word/Excel/PowerPoint, SAP, CRM.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, CRM
1mo
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Customer Support Specialist – USA
Washington or Israel or North America
HybridFull Time
5+ YOE5+ years technical support experience with complex software-hardware systems; strong networking (TCP/IP, routing, switching, firewalls), Linux, log analysis, troubleshooting, and collaboration with engineering; excellent English communication.
Linux, TCP/IP, RF
2w
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
2w
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RTS Sr Technical Support Specialist.
Stafford Springs or Connecticut or Arvada or Amherst or Allen or Ashburn or Anderson
$50-$74/hr RemoteFull Time
5+ YOEAssociate degree or 5+ years technical experience with electron microscopy; strong multidisciplinary troubleshooting, project leadership, training, documentation, remote support, and customer relationship skills; valid passport and willingness to travel 25–50%.
1w
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Technical support - (Chantilly, VA - ON SITE)
Herndon, Virginia, United States
$46k-$85k/yr OnsiteFull Time
2+ YOE2 years field support experience, hardware/software troubleshooting for Windows/Mac/iOS/Android, imaging/SCCM, Active Directory, VPN and printer support; able to lift 45 lbs and provide customer-facing service.
Windows XP, Windows 10, Windows 11, Mac OS, iOS, Android, Active Directory, MS Office, OS365, SCCM, VPN
3w
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Technical Support Engineer (Junior to Senior)
Annapolis Junction, Maryland, United States
OnsiteFull Time
Customer-facing technical support experience, ability to read and debug XML/JSON, strong troubleshooting and communication skills, ability to manage multiple issues, bachelor's in computer science/engineering or related.
XML, JSON, REST, SOAP, SQL, Jira, Zendesk, ServiceNow, Microsoft SharePoint, Power BI, Power Apps, Power Automate
2d
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Senior Customer Support Specialist (Bilingual Spanish required)
Baltimore, Maryland, United States
$75k-$85k/yr RemoteFull Time
3+ YOE3+ years customer/member technical or SaaS support experience, bilingual Spanish/English, strong communication, ticketing experience, independent problem solving, and ability to build basic reports.
3d
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Specialist, Global Technical Support
Baltimore, Maryland, United States
$149k-$161k/yr RemoteFull Time
5+ YOEBachelor's in engineering/computer science (or foreign equivalent) and 5+ years post-sales support experience on specified optical/network products; experience with DWDM, routing protocols, UNIX/Linux, scripting, test equipment, and customer-facing troubleshooting.
OnePlanner, Optical Modeler, One Control, OMEA, MCP, SONET, SDH, OTN, Carrier Ethernet, OSPF, IS-IS, TCP/IP, Photonic, DWDM, RAMAN, UNIX, LINUX, VxWorks, Oracle, MySQL, traffic generator, OSA, OTDR, power meter, Restful APIs, websockets, python, Swagger, Postman
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