HiringCafe
Join our community

228 technical support manager jobs at 178 companies in Brooklyn, NY

1mo
Save
Mark Applied
Hide
Technical Support Manager
New York City, New York, United States
$140k-$170k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
5+ YOE2+ MgmtBachelor's in a technical field required; 5+ years supporting data platforms, 2+ years people management; strong SQL and data modeling skills; experience with cloud data warehouse concepts; excellent communication.
Sigma, SQL, Cloud Data Warehouse (CDW), Snowflake, Redshift, BigQuery, GCP, AWS, Python
Job PostingView all
2mo
Save
Mark Applied
Hide
Senior Technical Support Manager
London or Lisbon or Cluj-Napoca or New York City or Singapore
HybridFull Time
ComplyAdvantage
ComplyAdvantage: Provides AI-driven financial crime risk intelligence and compliance software
4+ YOE2+ MgmtSenior people leader with 4+ years in technical/customer support (2+ years managing multi-team or tiered L1/L2 functions); experience with ticketing platforms (Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud), data-driven, AI/automation, KPI tracking and cross-functional influence.
Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Slack, Linear, Jira
Job PostingView all
1mo
Save
Mark Applied
Hide
Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
Cellebrite
CellebriteNASDAQ: CLBT: Provider of digital forensic and investigative intelligence software solutions.
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
Job PostingView all
1mo
Save
Mark Applied
Hide
Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Secure mobile ad-hoc networking solutions for defense and commercial sectors.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
Job PostingView all
1w
Save
Mark Applied
Hide
Executive & Site Lead Technical Support Manager
Windsor or New York
$114k-$170k/yr OnsiteFull Time
Voya Financial
Voya FinancialNYSE: VOYA: Provides retirement, investment, and insurance products and services.
8+ YOEProven leadership of executive-support/site operations teams delivering 24/7 white-glove IT support; strong vendor and stakeholder management; ITIL, ITAM, Windows 11, VDI, Microsoft 365 proficiency; bachelor’s degree or 8+ years IT leadership experience.
Windows 11, Virtual Desktop Infrastructure, Microsoft 365, IT Asset Management (ITAM)
Job PostingView all
4d
Save
Mark Applied
Hide
Technical Support Specialist
New York City, New York, United States
$64k-$100k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOE2+ years supporting technical products (SaaS/mobile), degree or bootcamp or equivalent, proficiency with case management tools, HTML/CSS/APIs/SQL; strong written English and troubleshooting skills.
Salesforce, Zendesk, HTML, CSS, APIs, SQL, Postman, Snowflake, Kibana
Job PostingView all
1mo
Save
Mark Applied
Hide
Technical Project Manager
New York City, New York, United States
$130k-$150k/yr OnsiteFull Time
Beam Living
Beam Living: Manages multi-family residential communities and rental properties.
Proven experience in technical operations or technology program management; strong communication, organization, and stakeholder management; experience coordinating technology projects, vendor/contracts, and support/service metrics.
Job PostingView all
2mo
Save
Mark Applied
Hide
Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: API platform for card issuing and payment processing.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
Job PostingView all
2mo
Save
Mark Applied
Hide
Technical Support Engineer, Axon 911
New York, New York, United States
$79k-$106k/yr HybridFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years as Technical Support Engineer (Tier-2/3) or similar in SaaS/public safety; strong networking, VoIP, monitoring; AWS experience; cross-functional collaboration; proactive in incident management.
Datadog, Grafana, Wireshark, AWS, Azure, GCP
Job PostingView all
1mo
Save
Mark Applied
Hide
Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
Job PostingView all
1mo
Save
Mark Applied
Hide
Head of Technical Support
New York City or United States
$100k-$150k/yr RemoteFull Time
EdSights
EdSights: AI-powered student engagement and retention platform for universities.
4+ YOE4+ Mgmt4+ years technical support leadership in B2B SaaS; building support functions, selecting/implementing ticketing platforms, QA and KPIs, experience with APIs/integrations and knowledge bases, strong written communication.
Zendesk, Freshdesk, Intercom, Hex, Willo
Job PostingView all
1d
Save
Mark Applied
Hide
Senior Manager, Technical Operations
New York or Albany
HybridFull Time
DataDirect Networks
DataDirect Networks: High-performance storage and data management for AI and HPC.
7+ YOE7+ years in technical/sales operations or program management supporting sales engineering; strong knowledge of enterprise/AI infrastructure, cloud, POC workflows; proven process design, reporting, and stakeholder skills; Salesforce experience preferred.
Salesforce
Job PostingView all
1w
Save
Mark Applied
Hide
Senior Technical Support Engineer
United States or Chicago or New York
RemoteFull Time
Zero Hash
Zero Hash: Infrastructure platform for crypto, stablecoins, and tokenized assets.
5+ YOE5+ years technical client-facing or backend experience; deep API, SQL, and polyglot coding skills (Python, Javascript/Typescript, Golang); observability, incident management, and strong communication skills.
REST APIs, SDKs, websockets, webhooks, SQL, Python, Javascript/Typescript, Golang, LLM APIs, Docker, Kubernetes, AWS, GCP, FIX
Job PostingView all
1w
Save
Mark Applied
Hide
Technical Account Manager
New York City or United States
$120k-$160k/yr HybridFull Time
Reality Defender
Reality Defender: Detects deepfakes and AI-generated media to identify fraud.
4+ YOE4+ years in technical account management/solutions engineering or senior technical support; experience with API integrations, webhooks, auth flows, debugging using Postman/curl and logs; ability to write/debug code snippets and communicate technical issues to non-technical stakeholders.
API, Postman, curl, Python, SDK, OAuth
Job PostingView all
1mo
Save
Mark Applied
Hide
Technical Services Manager
New York City or London or United States or Europe or South America
$150k-$175k/yr HybridFull Time
Permutive
Permutive: Provides a privacy-first data collaboration platform for advertising.
Proven experience leading technical support teams, strong technical foundation with Web technologies (JavaScript), APIs, Zendesk experience, ability to manage escalations, build processes, and work with SQL/Google Cloud; commutable to NYC.
JavaScript, APIs, Zendesk, SQL, Google Cloud
Job PostingView all
1mo
Save
Mark Applied
Hide
VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
Job PostingView all
4w
Save
Mark Applied
Hide
Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
Job PostingView all
1mo
Save
Mark Applied
Hide
Mainframe Technical Support Engineer - Storage Management
Plano or Princeton or Lisle or Pittsburgh
$73k-$117k/yr OnsiteFull Time
Broadcom
BroadcomNASDAQ: AVGO: Designs and sells semiconductors and infrastructure software to enterprises.
3+ YOEBachelor's +5 years or Master's +3 years in mainframe support or systems programming; expertise with z/OS ecosystem, storage management, case management, strong communication and customer service skills; legal right to work in the US.
z/OS, z/VM, z/VSE, JCL, ISPF, REXX, USS, SMP/E, zOSMF, DFHSM, DFSMS, RMM, CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate, IEBCOPY, IDCAMS, IEBGENER, Knowledge Centered Service (KCS)
Job PostingView all
2w
Save
Mark Applied
Hide
Technical Project Manager - IAM Transformation
New York City or United States
$141k-$235k/yr RemoteFull Time
Guidehouse
Guidehouse: Provides management and technology consulting services to diverse organizations.
5+ YOEBachelor's degree,5+ years managing enterprise technology projects,3+ years supporting large-scale technology transformations,experience with IAM/cybersecurity programs,strong communication and stakeholder management.
Okta, Microsoft Entra ID, Ping Identity, SailPoint, ForgeRock, CyberArk Identity, Azure DevOps, Jira, Microsoft Project, Smartsheet
Job PostingView all
1d
Save
Mark Applied
Hide
Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
Job PostingView all

Explore Jobs

Expand Your Job Search