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200 technical support manager jobs at 161 companies in Fairfield, CT

1mo
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Technical Support Manager
New York City, New York, United States
$140k-$170k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
5+ YOE2+ MgmtBachelor's in a technical field required; 5+ years supporting data platforms, 2+ years people management; strong SQL and data modeling skills; experience with cloud data warehouse concepts; excellent communication.
Sigma, SQL, Cloud Data Warehouse (CDW), Snowflake, Redshift, BigQuery, GCP, AWS, Python
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1mo
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Senior Technical Support Manager
London or Lisbon or Cluj-Napoca or New York City or Singapore
HybridFull Time
ComplyAdvantage
ComplyAdvantage: Provides AI-driven financial crime risk intelligence and compliance software
4+ YOE2+ MgmtSenior people leader with 4+ years in technical/customer support (2+ years managing multi-team or tiered L1/L2 functions); experience with ticketing platforms (Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud), data-driven, AI/automation, KPI tracking and cross-functional influence.
Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Slack, Linear, Jira
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1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
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3w
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Technical Support Specialist
New York City, New York, United States
$70k-$90k/yr RemoteFull Time
Adaptive
Adaptive: AI-powered financial management platform for construction companies and builders.
2+ YOE2+ years technical/tier-2 SaaS support, QuickBooks Online experience, strong debugging with logs and sandboxes, excellent written communication, familiarity with Intercom, and ability to manage long-running technical cases.
QuickBooks Online, Intercom
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Develops and manufactures secure mobile ad hoc networking systems.
2+ YOE2+ years in technical/product/helpdesk support; strong IP networking and hardware/software troubleshooting; experience with ticketing/CRM (Salesforce, Jira, Microsoft); strong communication, documentation, and testing skills; eligible for US security clearance.
Wave Relay, Salesforce, Jira, Microsoft
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
Club Car
Club Car: Manufacturer of golf cars and light utility vehicles.
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
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5d
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Executive & Site Lead Technical Support Manager
Windsor or New York
$114k-$170k/yr OnsiteFull Time
Voya Financial
Voya FinancialNYSE: VOYA: Provides retirement, investment, and insurance products and services.
8+ YOEProven leadership of executive-support/site operations teams delivering 24/7 white-glove IT support; strong vendor and stakeholder management; ITIL, ITAM, Windows 11, VDI, Microsoft 365 proficiency; bachelor’s degree or 8+ years IT leadership experience.
Windows 11, Virtual Desktop Infrastructure, Microsoft 365, IT Asset Management (ITAM)
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2mo
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IT Technical Support
New York, New York, United States
$60k-$100k/yr OnsiteFull Time
Haddad Brands
Haddad Brands: Global designer and distributor of licensed children's apparel.
Provide MacOS and design app support; troubleshoot MacOS hardware/software; manage updates and documentation.
MacOS, Adobe Creative Cloud, Wacom tablets, Microsoft Teams
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3w
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Technical Project Manager
New York City, New York, United States
$130k-$150k/yr OnsiteFull Time
Beam Living
Beam Living: Manages multi-family residential communities and rental properties.
Proven experience in technical operations or technology program management; strong communication, organization, and stakeholder management; experience coordinating technology projects, vendor/contracts, and support/service metrics.
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2mo
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Student Technical Support Coordinator
West Haven, Connecticut, United States
OnsiteFull Time
University of New Haven
University of New Haven: Private university offering career-focused undergraduate and graduate degree programs.
3+ YOEProvide technical support and troubleshooting for students, train and supervise student workers, manage loaner equipment and support resources; bachelor's degree and 3+ years higher-education IT experience preferred.
MacOS, iOS, Windows, Android, WordPress Divi, AI Chatbot, Linux
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Technical Support Specialist
New York, New York, United States
$80k-$85k/yr HybridFull Time
SLR Consulting
SLR Consulting: Global sustainability consultancy providing environmental advisory and engineering services.
2+ YOE2+ years desktop/desk-side Tier-2 support experience; hands-on Windows 10/11, imaging, Intune/Endpoint Manager, Azure AD/Microsoft Entra ID, Microsoft 365, hardware break/fix, and strong communication/documentation skills.
Windows 11, Windows 10, Microsoft 365, Azure AD, Microsoft Entra ID, Microsoft Intune, Microsoft Endpoint Manager, SCCM/ConfigMgr, Windows Autopilot, BitLocker, Teams, Outlook, OneDrive, Office, macOS, ITIL 4
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2mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: API platform for card issuing and payment processing.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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2mo
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Technical Support Engineer, Axon 911
New York, New York, United States
$79k-$106k/yr HybridFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years as Technical Support Engineer (Tier-2/3) or similar in SaaS/public safety; strong networking, VoIP, monitoring; AWS experience; cross-functional collaboration; proactive in incident management.
Datadog, Grafana, Wireshark, AWS, Azure, GCP
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4w
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Head of Technical Support
New York City or United States
$100k-$150k/yr RemoteFull Time
EdSights
EdSights: AI-powered student engagement and retention platform for universities.
4+ YOE4+ Mgmt4+ years technical support leadership in B2B SaaS; building support functions, selecting/implementing ticketing platforms, QA and KPIs, experience with APIs/integrations and knowledge bases, strong written communication.
Zendesk, Freshdesk, Intercom, Hex, Willo
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1mo
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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2w
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Technical Support Engineer (AMER)
Chicago or New York or San Francisco
RemoteFull Time
Zero Hash
Zero Hash: Infrastructure platform for crypto, stablecoins, and tokenized assets.
3+ YOE3+ years technical client-facing or engineering experience; strong REST API, SQL, and scripting skills; proficiency in one or more languages (Python, JavaScript/TypeScript, Golang, Rust); experience with logging, monitoring, and incident management.
REST APIs, WebSockets, Webhooks, SQL, Python, Javascript, Typescript, Golang, Rust, Docker, Kubernetes
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6d
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Technical Account Manager
New York City or United States
$120k-$160k/yr HybridFull Time
Reality Defender
Reality Defender: Detects deepfakes and AI-generated media to identify fraud.
4+ YOE4+ years in technical account management/solutions engineering or senior technical support; experience with API integrations, webhooks, auth flows, debugging using Postman/curl and logs; ability to write/debug code snippets and communicate technical issues to non-technical stakeholders.
API, Postman, curl, Python, SDK, OAuth
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3w
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
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1mo
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Technical Services Manager
New York City or London or United States or Europe or South America
$150k-$175k/yr HybridFull Time
Permutive
Permutive: Provides a privacy-first data collaboration platform for advertising.
Proven experience leading technical support teams, strong technical foundation with Web technologies (JavaScript), APIs, Zendesk experience, ability to manage escalations, build processes, and work with SQL/Google Cloud; commutable to NYC.
JavaScript, APIs, Zendesk, SQL, Google Cloud
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3w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
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