1w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
2mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
1mo
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
1mo
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Technical Support Specialist
London or Boston
OnsiteFull Time
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
2w
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
1mo
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Head of L3 Technical Support Engineer
Boston or Massachusetts or Israel
$221k-$250k/yr RemoteFull Time
Proven experience leading global technical teams and managers; strong background in enterprise storage, Linux, networking, escalation management, stakeholder communication, and driving process improvements.
Linux, InfuzeOS, SAN, NAS, virtualization, containers, scripting, backup technologies
2w
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr OnsiteFull Time
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, experience with AI tools/LLMs, agile/sprint planning, strong communication and cross-functional coordination.
LLMs
3w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
3w
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Senior Technical Program Manager - Robotics
Charlestown, Massachusetts, United States
$155k-$200k/yr HybridFull Time
5+ YOE5+ years TPM experience supporting software engineering, strong technical background (prefer former software engineer), experience with Agile, coordinating cross-functional software/robotics/firmware/hardware programs, excellent communication and organizational skills.
Jira, Linear, Asana
1mo
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Technical Project Support Specialist - 4 days per week onsite - 280696 | CBRE
Quincy, Massachusetts, United States
$48-$55/hr HybridFull Time
Experience supporting technology projects in corporate settings; basic IT, compliance, and risk knowledge; strong communication, multitasking, and vendor coordination skills; familiarity with real estate operations a plus.
1mo
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
1mo
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Software Technical Account Manager (Traveling)
Boston or Scottsdale or United States
$98k-$157k/yr FieldFull Time
4+ YOE4+ years TAM or technical customer delivery experience; supporting SaaS/cloud deployments; strong troubleshooting, communication, and organizational skills; ability to obtain/maintain CJIS compliance; willingness to travel ~80% and be based within an hour of an Axon Hub.
Microsoft Power BI, SQL, CAD, RMS
4w
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Desktop Support Manager
Washington or Chicago or Boston or New York City
$95k-$135k/yr HybridFull Time
8+ YOE8+ years relevant experience, supervisory experience, strong technical knowledge of enterprise apps, desktop OS, network architectures, vendor management, project delivery of hardware rollouts, and Zoom Rooms/Microsoft environments.
FrontLine, Zoom Rooms, Microsoft M365 G5, Microsoft GCC
2w
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Technical Account Manager, Google Cloud Consulting
New York or Atlanta or Austin or Cambridge or Los Angeles
$114k-$164k/yr OnsiteFull Time
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.
Google Cloud
3w
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Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Boston or Seattle or Herndon
$131k-$178k/yr OnsiteFull Time
3+ YOE3+ years technical engineering experience, bachelor's degree, proficiency in troubleshooting at least three areas (compute, storage, networking, CDN, databases, DevOps, big data, security, app development); full professional Mandarin and strong English; available for non-business hours support.
AWS, Amazon Bedrock, SageMaker
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
1mo
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Regional Manager, Technical Solution Design(TSD) - East Region
United States or Orlando or Washington or New York or Boston or Philadelphia or Charlotte or Atlanta
$113k-$227k/yr FieldFull Time
7+ YOEBachelor's degree required; 7+ years in technical product sales, clinical lab systems, informatics, automation, or data analysis; strong leadership and people management; develop technical solutions and customer relationships; ability to support heavy travel.
4w
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Technical Account Manager 3 - East
Boston or New York City
$124k-$182k/yr HybridFull Time
Hands-on IT operations experience, cloud experience (AWS/Azure/GCP), scripting and CI/CD knowledge, containerization experience, prior TAM experience supporting mid-market/Enterprise customers, ability to travel up to ~30%.
AWS, Azure, GCP, Python, Javascript, Ruby, Perl, Go, PHP, Chef, Puppet, Jenkins, Gitlab, Docker, Kubernetes, Rancher, Datadog
3w
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PROJECT SUPPORT SPECIALIST-JD4
Newport, Rhode Island, United States
OnsiteFull Time
3+ YOEBachelor's in business or technical field, 3-5 years project management support experience, strong Microsoft Office skills, excellent communication, multitasking, meeting coordination, and documentation abilities.
Microsoft Office
1mo
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Security Technical Account Manager - Project Lightwell
Boston or United States
$124k-$199k/yr RemoteFull Time
10+ YOE10+ years in security, support, development, engineering, or QA; Associates/Bachelors in computer science or technical discipline; RHCE/RHCA and security certs preferred; strong communication, customer advisory, CI/CD and container platform experience; ability to travel and work in US without visa sponsorship.
Java, Python, JavaScript, Red Hat Enterprise Linux (RHEL), Satellite, Ansible, Docker, Kubernetes, continuous integration (CI), continuous delivery (CD)
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