2w
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Manager, Workforce Management
United States or Alaska or Hawaii or Maine or Mississippi or New Hampshire or New Mexico or North Dakota or Rhode Island or South Carolina or South Dakota or West Virginia or Wyoming
$64k-$77k/yr RemoteFull Time
3+ YOE3+ MgmtBachelor's in mathematics/statistics or equivalent; 3+ years contact center experience with 1+ year workforce management; 3+ years coaching/leading; 2+ years using contact center reporting tools; experience with forecasting, scheduling, and WFM processes.
2mo
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Manager, Workforce Management, Planning & Strategy
Rochester or Phoenix
$74k-$117k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years in workforce planning and management in large multi-site contact centers, 5 years leading people; Bachelor's degree preferred; experience with forecasting, scheduling, finance, KPIs, and Genesys preferred; strong communication and project management skills.
Genesys
1d
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Manager, Workforce Planning & Management
San Antonio, Texas, United States
RemoteFull Time
1+ YOEBachelor's degree, strong analytical skills, advanced Microsoft Excel, workforce management fundamentals, and excellent verbal communication; experience translating analysis into actionable staffing recommendations.
Microsoft Excel, Amazon Connect, NiCE, CXone, Quick Sight
3w
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Manager Workforce Management
Orlando, Florida, United States
$95k-$131k/yr OnsiteFull Time
6+ YOE3+ MgmtBachelor's degree,6+ years WFM experience,3+ years managing direct reports,2+ years with call center/telephony systems (Five9, Verint, Genesys),Microsoft Office proficiency,and strong communication and analytical skills.
Five9, Verint, Genesys, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HireVue
3w
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Workforce Management Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE3+ MgmtBachelor's in Business/Operations/Engineering, 8+ years WFM/operations planning experience, 3+ years leading WFM teams, experience in 24/7 mission-critical environments, strong analytical/modeling skills (Excel, SQL), experience with WFM platforms (Kronos/UKG, NICE, Workday).
Microsoft Excel, SQL, Kronos/UKG, NICE, Workday, HRIS, ITIL
4d
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Senior Manager, Workforce Management
White Plains, New York, United States
$140k-$160k/yr OnsiteFull Time
Experience leading workforce management in a multi-site organization; vendor/platform experience (Legion, UKG, Kronos, Workday); workforce forecasting, labor modeling, optimization, analytics, and strong communication skills.
Legion, UKG, Kronos, Workday
3w
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Manager Tech Workforce Management
Salisbury, North Carolina, United States
$121k-$181k/yr HybridFull Time
10+ YOEBachelor's degree required; 10+ years in workforce planning/resource management in large technology organizations; strong analytics, vendor management, and stakeholder communication skills.
Agile, DevOps, SAFe, PMP, PfMP, BI
6d
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Workforce Management Specialist - Aria
Las Vegas, Nevada, United States
$23/hr OnsiteFull Time
2+ YOE2+ years relevant experience, 18+, subject-matter expertise with workforce management software, scheduling, timekeeping, and KPI monitoring; strong attention to detail and communication.
Workforce Management software
3w
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Workforce Manager
Houston or Baton Rouge
OnsiteFull Time
Proven team leadership and coaching experience; workforce forecasting, utilization, dispatch, and process improvement expertise; strong collaboration and communication; ability to manage operational priorities.
6d
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Workforce Management Lead
Utica, New York, United States
$75k-$105k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent, 5+ years workforce management/time & attendance/HRIS/payroll/analytics experience, advanced Microsoft Excel and reporting, experience with workforce scheduling and labor forecasting.
Dayforce, Infor Workforce Management, UKG, Kronos, Microsoft Excel
2w
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Customer Experience Workforce Management Director
Texas, United States
$119k-$170k/yr RemoteFull Time
15+ YOE5+ Mgmt15+ years workforce management/contact center experience with 5+ years leadership; expertise in forecasting, scheduling, intraday management, analytics, Verint, Excel, and BI reporting.
Verint WFE, Microsoft Excel, Power BI
1mo
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Senior Manager, Workforce Management - GUS
Tempe, Arizona, United States
$114k-$190k/yr HybridFull Time
7+ YOEBachelor's degree, 7+ years in contact/service center operations or workforce management, 3+ years using WFM/telephony tools, workforce management and analytics expertise, team leadership and contingency planning skills.
Aspect, Blue Pumpkin, IEX, Avaya, Cisco
2w
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Global Director, Workforce Management
United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's or equivalent,10+ years global workforce management experience,5+ years leading WFM teams,expertise in forecasting,capacity planning,scheduling,real-time management,analytics and Verint experience.
Verint
2mo
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Senior Associate, Workforce Management - UKG
Orlando or Atlanta or Chicago or Indianapolis or Charlotte or Montvale or New York City or Dallas
OnsiteFull Time
3+ YOE3+ years UKG consulting experience with workforce management; bachelor’s degree required; UKG product certifications preferred; ability to travel; must be authorized to work in the U.S. without sponsorship.
UKG Pro, UKG Ready, UKG Dimensions
2w
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Principal, Workforce Management
United States
$125k-$210k/yr RemoteFull Time
8+ YOE8+ years WFM/capacity planning experience, deep forecasting and staffing model expertise, advanced data analysis (SQL, Microsoft Excel; Python/R a plus), and ability to influence senior stakeholders.
SQL, Microsoft Excel, Python, R, Aspect
2d
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Workforce Management Analyst
United States
$60k-$70k/yr RemoteFull Time
3+ YOE3+ years workforce management in contact center, forecasting and scheduling experience, proficiency with workforce management software and Microsoft Office, strong analytical and communication skills, flexibility for varied shifts.
workforce management software, call routing, IVRs, Microsoft Word, Microsoft Excel, Microsoft Outlook
3w
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Analyst Workforce Management Systems
Springdale, Arkansas, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years relevant experience, experience with Workforce Management systems (Kronos, SAP/HR, Workday), Microsoft Excel, ServiceNow; knowledge of pay rules, time and attendance, and CBAs valued.
Microsoft Office, Microsoft Excel, ServiceNow, SAP/HR, Workday, Kronos, SAP Time, Fresh Meats Mainframe
6d
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Workforce Forecasting Manager
Kenosha or Pleasant Prairie or Milwaukee or Waukegan or Glenview
OnsiteFull Time
3+ YOE2+ MgmtBachelor's degree, 2+ years workforce management leadership, 3+ years workforce forecasting/software experience, advanced Excel, strong organizational and communication skills.
Microsoft Excel
1mo
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Workforce Management Analyst
San Francisco or New York City or United States
$115k-$202k/yr RemoteFull Time
2+ YOE2+ years workforce management or related operations experience; strong SQL and data visualization skills (Hex, Looker); capacity planning, forecasting, vendor management, and strong communication.
SQL, Hex, Looker, Python, Assembled
2w
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Workforce Management Specialist
Orem, Utah, United States
$20/hr OnsiteFull Time
1+ YOEExperience in workforce management for contact centers, forecasting and scheduling skills, proficiency with NICE CXone and Excel/Sheets, strong communication and attention to detail.
NICE CXone, Microsoft Excel, Google Sheets, Microsoft Office
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