61 zendesk jobs at 44 companies in Austin, TX
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Zendesk Administrator
Austin, Texas, United States
$95k-$142k/yr HybridFull Time
3+ YOERequires 3+ years as a Certified Zendesk Administrator, contact center platform experience, troubleshooting ability, strong communication, reporting knowledge, and Zendesk AI or bot configuration experience.
Zendesk, Amazon Connect, Zendesk AI Agents, Salesforce, Jira, SSO, Zendesk QA, Zendesk Explore, Looker, VoIP
3mo
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Senior Associate, Implementations
New York or Austin or King of Prussia or Scottsdale
$70k-$80k/yr HybridFull Time
2+ YOE2-4 years project management; experience with Jira/Zendesk/Asana/Google Workspace; learning retirement plan design; strong communication and client management.
Jira, Zendesk, Asana, Google Workspace
3w
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Senior Customer Support Specialist
Austin, Texas, United States
$75k-$85k/yr RemoteFull Time
Fyxer: AI assistant for email management and meeting automation.
5+ YOE5+ years B2B SaaS customer/technical support, strong written/verbal communication, troubleshooting, familiarity with Zendesk, Intercom, Jira, Linear, and interest in AI.
Zendesk, Intercom, Jira, Linear
1mo
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Agent Experience Manager
Austin, Texas, United States
OnsiteFull Time
2+ YOE2+ years customer-service or operations experience, strong communication and problem-solving, ability to support and train agents, experience with Zendesk/Salesforce/Confluence a plus, ability to lift 25 lbs.
Zendesk, Salesforce, Confluence
1w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
3w
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Business Systems Analyst
Austin, Texas, United States
OnsiteFull Time
1+ YOE1-2 years supporting business applications or reporting, hands-on ticketing workflow experience (Zendesk preferred), strong Excel, Power BI/Tableau familiarity, problem-solving and communication skills, Bachelor's preferred.
Zendesk, Microsoft Excel, Power BI, Tableau, Entrata, Yardi, RealPage
1mo
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AI Solutions Engineer
Austin, Texas, United States
$185k/yr HybridFull Time
Experience shipping production AI solutions using Python and Git; building against LLM APIs (Claude, OpenAI); prompt engineering; APIs/webhooks, automation platforms, SQL/JSON; familiarity with Zendesk/Salesforce/ServiceNow.
Python, Git, Claude, OpenAI, REST, webhooks, Zapier, Make, n8n, SQL, JSON, Zendesk, Salesforce, ServiceNow, Stylo, Guru, Zendesk AI
3mo
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Technical Support Engineer
Austin, Texas, United States
$70k-$80k/yr HybridFull Time
Troubleshoot web/API/database issues, write intermediate-to-advanced SQL, use spreadsheets (Excel/Google Sheets), work with ticketing systems (Zendesk/Jira), strong written/verbal communication and problem-solving skills.
SQL, Microsoft Excel, Google Sheets, Zendesk, Jira Service Management, Windows, macOS, Linux, LM, Sumo, REST APIs, webhooks, AWS, GCP, Azure
1mo
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Training and Content Specialist
Austin, Texas, United States
OnsiteFull Time
Create and maintain customer-facing content and training; strong writing, communication, and collaboration skills; experience with content management and instructor-led training; proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office; bachelor’s preferred.
Salesforce, SAP, Zendesk, Jira, Confluence, Microsoft Office Suite
2mo
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Senior Accounts Receivable Analyst
Austin or Denver or Tampa or United States or California or New York
$60k-$75k/yr RemoteFull Time
5+ YOE5+ years AR experience with end-to-end billing, collections, cash application; deep NetSuite and SuiteBilling experience preferred; strong Excel/Google Sheets skills; experience with Tesorio, Salesforce, Zendesk, Stripe is a plus; remote work capable.
NetSuite, SuiteBilling, Microsoft Excel, Google Sheets, Salesforce, Zendesk, Tesorio, Gmail, Stripe
1mo
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Premier Support Engineer
Austin, Texas, United States
$70k-$87k/yr HybridFull Time
3+ YOEBachelor's or equivalent experience; 3+ years supporting/administering SaaS ITIM products; 3+ years Linux, Windows, or network administration; scripting ability; 3+ years with cloud platforms (AWS, Azure); familiarity with Zendesk or Jira; strong troubleshooting and communication skills.
LogicMonitor, Linux, Windows, AWS, Azure, Zendesk, Jira
2mo
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent experience), 3+ years client-facing SaaS experience with 2+ years in technical support and 1+ years account management; strong written/verbal communication, analytical and organizational skills; experience with Salesforce/Zendesk, APIs and basic SQL.
Salesforce, Zendesk, API, SQL, Postman, Snowflake, Snowsight, Kibana, Datadog, Braze, HTML, CSS, JavaScript, Ruby, Java, Swift, Kotlin
2w
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Bilingual CX Specialist (English & Spanish)
Austin or Texas
$16/hr RemotePart Time
Bilingual English/Spanish, customer service experience, 10-20 hrs/week (flexible), remote within Texas, strong communication, familiarity with CRMs is a plus.
Zendesk, Salesforce, Hubspot, SAP
1w
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Reporting Analyst - Contact Center Operations
Austin or United States
RemoteFull Time
3+ YOE3+ years contact-center analytics experience, advanced Power BI and SQL skills, Snowflake experience, expert Microsoft Excel, contact center reporting experience, strong communication and analytical skills.
Power BI, DAX, Data Analysis Expressions (DAX), Snowflake, SQL, Microsoft Excel, Power Query, Five9, Genesys, NICE CXone, IVR, Salesforce, ServiceNow, Zendesk
3w
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Clinical Program and Quality Manager
Austin, Texas, United States
HybridFull Time
5+ YOE2+ MgmtLicensed RN with 5+ years clinical experience, 2+ years leading clinical teams, QA/chart-audit experience, telehealth familiarity, strong communication and KPI-driven operations skills.
Athena, Healthie, Salesforce, Zendesk, Twilio, Slack, Google Docs, Microsoft Office
1d
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Director of Revenue Operations
United States or San Francisco or New York City or Los Angeles or Boston or Seattle or Washington or San Diego or Chicago or Austin or Dallas or Portland or Denver or Philadelphia or Baltimore or Sacramento or Minneapolis or Miami or Atlanta or Phoenix or Orlando or Las Vegas or Salt Lake City or Madison or Birmingham or San Antonio or Spokane or Toronto
$135k-$230k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in Revenue, Sales Operations, or GTM Strategy; 5+ years leading teams; hands-on CRM and GTM systems expertise; forecasting, pipeline, capacity planning, AI/LLM, and cross-functional leadership experience.
HubSpot, Braze, Zendesk, Snowflake, AI, LLM
2w
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Business Development Representative, Inbound
Canada or Boston or Washington or Raleigh or Atlanta or Philadelphia or Chicago or Houston or Austin or Pittsburgh
RemoteFull Time
Quota-driven inbound sales rep to qualify high-intent leads, communicate by phone/email, use CRM tools, and hand off sales-ready opportunities; experience in B2B/SaaS business development is a plus.
Salesforce, Outreach, Zendesk, ZoomInfo
2mo
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Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
Austin or United States or North America or Europe or Africa or Asia or Australia
RemoteFull Time
15+ YOE5+ Mgmt15+ years in post-sale customer roles with 5+ years leading multiple delivery functions at VP level; proven ownership of NRR/GRR for $50M+; experience scaling international teams, P&L responsibility, and proficiency with CS platforms and ticketing/PSA tools; Bachelor's required, MBA preferred.
Zendesk, Salesforce Service Cloud, PSA, CSP
1mo
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Commercial Account Executive, Central
Austin or United States
$180k-$230k/yr HybridFull Time
3+ YOE3+ years closing experience in direct field sales of enterprise SaaS to commercial/mid‑market accounts; proven quota attainment, ability to demo technical products, familiarity with MEDDPICC/Command the Message preferred, and experience building territory and closing complex deals.
Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, APIs, MEDDPICC, Command the message
1mo
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Technical Support Engineer (Integrations)
Los Angeles or Chicago or Austin
$60k-$90k/yr HybridFull Time
2+ YOE2+ years in technical support or IT, strong troubleshooting and communication skills, experience with integrations/APIs, ability to work in-office 3 days/week (Tue-Thu), high emotional intelligence and critical thinking.
Postman, Zendesk, Salesforce, JIRA, SQL, OAuth, SAML, SSO, SFTP, REST APIs, Postman, Super, Slack, session replay
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