1mo
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Zendesk Architect
Colchester, Vermont, United States
$81k-$95k/yr HybridFull Time
5+ YOE5+ years in customer support operations or CX technology (3+ years as advanced Zendesk admin/architect). Deep Zendesk API/webhook/integration experience, WFM and AI optimization, Atlassian and HubSpot integrations, strong project and stakeholder skills.
Zendesk, Zendesk Support, Zendesk Guide, Zendesk Talk, Zendesk Explore, Zendesk WFM, Zendesk APIs, Webhooks, Atlassian, HubSpot, Microsoft Office, Tymeshift, Copilot, Auto-assist, AI Agents, Data Warehouse
1mo
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Sr. Zendesk Developer
United States
$102k-$157k/yr RemoteFull Time
5+ YOE5+ years as a Zendesk developer/administrator, 3+ years in technical development or support, experience with Zendesk Agent Copilot and Advanced AI, strong Zendesk API/integration skills (Salesforce), REST APIs, and strong communication skills.
Zendesk, Zendesk Agent Copilot, Zendesk Advanced AI, Zendesk Explore, Zendesk Apps Framework (ZAF), Zendesk Developer API, Salesforce, REST APIs
1mo
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Zendesk IT Analyst
Indiana, United States
RemoteFull Time
3+ YOE3+ years Zendesk administration, proficiency with Zendesk Suite, HTML/CSS, Flow Builder, APIs/webhooks, Liquid templating, chatbot design, strong communication and analytical skills; Bachelor's degree or equivalent experience preferred.
Zendesk Suite, Zendesk Support, Zendesk Guide, Zendesk Chat, Zendesk Talk, Zendesk Explore, Zendesk Flow Builder, Answer Bot, Zendesk AI Agents, Zendesk APIs, webhooks, Zendesk Marketplace, HTML, CSS, Liquid
1mo
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Zendesk Solutions Analyst (US)
United States
RemoteFull Time
Hands-on Zendesk administration and configuration experience; business analysis skills to gather requirements, design workflows, and apply governance; strong communication and documentation; familiarity with integrations (Salesforce/Certinia) is a plus.
Zendesk, Zendesk APIs, Zendesk Support, Salesforce, Certinia
1mo
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Systems Administrator (Zendesk)
Buffalo, New York, United States
$66k-$106k/yr HybridFull Time
Configure and optimize Zendesk and similar ticketing platforms; manage integrations and reporting; support and train end users; experience with APIs and scripting (JavaScript/Python); bachelor’s in CS/IT or equivalent; platform certifications preferred; pass drug and background checks.
Zendesk, ServiceNow, Freshdesk, Jira Service Management, APIs, JavaScript, Python, Zapier, Workato, Ingram Micro Xvantage, CRM
2w
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Zendesk Product Owner - Configuration Administrator
United States
$65k-$80k/yr RemoteFull Time
2+ YOE2+ years CRM administration or product ownership; hands-on Zendesk or similar CRM configuration; Jira and advanced Excel experience; strong stakeholder management and documentation skills; bachelor\u0002s degree or equivalent.
Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Jira, Microsoft Excel
1mo
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Systems & AI Automation Specialist (Philippines Remote)
Manila or United States or Mexico or United Kingdom or Australia or Japan or India
RemoteFull Time
2+ YOE2+ years Zendesk administration experience, expertise with AI tools and automation for support, integrations/APIs, troubleshooting, reporting (Zendesk Explore, Excel/Google Sheets), and change management; strong stakeholder communication.
Zendesk, Zendesk AI, Zendesk Explore, AWS Connect, AWS, AWS Lex, Statuspage, JIRA, Salesforce, Microsoft Excel, Google Sheets, APIs
2mo
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Warranty Specialist
Draper, Utah, United States
$18/hr OnsiteFull Time
High school diploma, fluent English, basic computer literacy, NetSuite and Zendesk experience preferred.
NetSuite, Zendesk, Computer Literacy
2mo
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Director of Member Support
Nashville, Tennessee, United States
HybridFull Time
3+ YOE3+ MgmtLeadership of a customer-support function; build scalable operations; hands-on with Zendesk; analytics-driven improvements.
Zendesk
2mo
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Customer Support Specialist
United States
$25/hr RemoteFull Time
1+ YOE1-2 years in customer support; familiar with Zendesk; strong communication; problem-solving; teamwork; multitasking.
Zendesk, Microsoft Office
3mo
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Customer Support Specialist
United States
$21-$23/hr RemoteFull Time
2+ YOEAssist customers, resolve issues per SLAs, communicate professionally, cross-functional collaboration, basic Zendesk familiarity.
Zendesk, Freshdesk, Jira, SQL, Microsoft Office
2mo
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Director, Omnichannel Contact Center
Philadelphia, Pennsylvania, United States
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support leadership; 5+ years multi-site management; Zendesk expertise; AI/automation experience.
Zendesk, AI, Automation, APIs
2mo
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Customer Support Specialist
San Francisco, California, United States
$21k-$30k/yr OnsiteFull Time
3+ YOE3+ years in customer support; English proficiency; Zendesk and iOS experience; bachelor's or equivalent; strong communication and data skills.
Zendesk, iOS, CRM, Data analysis tools
2mo
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SkillBridge Training Program - Tier 1 Support Specialist
United States
RemoteInternship
Assist Tier 1 support in ServiceNow and Zendesk; basic AWS concepts; document, triage, and route issues; customer communication.
ServiceNow, Zendesk, Jira, Confluence, Splunk, AWS
2mo
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Manager, Customer Support
Florida or Maryland or Massachusetts or Michigan or New Jersey or New York or North Carolina or Virginia
$79k-$114k/yr RemoteFull Time
Proven track record managing customer support with focus on operations, tooling, Zendesk administration, coaching, and data-driven decision making.
Jira, Google Suite, Zendesk, Forethought, Slack, Notion
1mo
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Support Specialist, Subscriptions & Billing
San Francisco, California, United States
OnsiteFull Time
2+ YOE2+ years in customer support or billing ops; familiarity with Stripe/Chargebee; Zendesk/Intercom experience; strong written communication; detail-oriented.
Stripe, Chargebee, Zendesk, Intercom, Pylon
3mo
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CX Automation Performance Analyst
United States
$110k-$140k/yr RemoteFull Time
Experience analyzing AI/automation performance; data visualization; Zendesk Explore/Looker; knowledge of AI failure modes; fintech experience preferred.
Zendesk Explore, Looker, Tableau, VoiceAI, Zendesk AI, decagon
2mo
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Web Administrator
Reston, Virginia, United States
$85k/yr HybridFull Time
Experience with WCMS (Drupal/WordPress/SharePoint), ticketing systems (Jira/ServiceNow/Zendesk); HTML/CSS; accessibility checks; strong communication and organization.
Drupal, WordPress, SharePoint, Jira, ServiceNow, Zendesk, HTML, CSS, WCMS, Confluence, Google Analytics, BrowserStack, Lighthouse, Axe, GovDelivery/Granicus
1w
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Sales Customer Support - Coordinator
Jeffersonville, Indiana, United States
OnsiteFull Time
Customer service and logistics coordination experience, advanced Excel, Salesforce/Zendesk/Monday.com proficiency, strong problem-solving, organizational and communication skills.
Salesforce, Zendesk, Monday.com, Microsoft Excel, ERP, order management
1w
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ServiceNow Senior Administrator
Herndon or Grand Rapids or Alpharetta or Blue Bell
HybridFull Time
5+ YOE5+ years ServiceNow administration experience, data migrations, workflows, integrations, platform configuration; experience with Zendesk or Autotask; strong analytical and communication skills.
ServiceNow, Zendesk, Autotask
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