57 zendesk jobs at 42 companies in Chicago, IL
1mo
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IT Support Specialist
Chicago, Illinois, United States
$60k-$80k/yr HybridFull Time
2+ YOE2+ years IT experience, associate degree or equivalent, proficiency supporting macOS and Microsoft Windows, experience with ServiceNow/Zendesk, Google Workspace, Okta, and endpoint/device support.
ServiceNow, Zendesk, Microsoft Windows, macOS, Microsoft Active Directory, Okta, Google Admin, MDM, VOIP, Apple TV, Mac Mini, Crestron, Google Workspace, Slack, Dropbox, Microsoft SCCM, PowerShell, Python
2w
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Account Manager
Chicago or United States
$60k-$75k/yr RemoteFull Time
2+ YOE2+ years in account management or customer success; college degree preferred; proficiency with Microsoft Office; experience with Salesforce, PowerBi, Zendesk; strong communication and organizational skills.
Microsoft Office Suite, Salesforce.com, PowerBi, Zendesk, MyReports
1mo
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Agent Experience Coordinator
Arlington Heights, Illinois, United States
$23-$26/hr OnsiteFull Time
1-2 years customer service or office experience, strong verbal/written communication, problem-solving, ability to lift 25 lbs, proficiency with Zendesk/Salesforce/Confluence a plus.
Zendesk, Salesforce, Confluence
2w
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Customer Support Specialist
Chicago, Illinois, United States
$45k-$60k/yr HybridFull Time
2+ YOE2+ years customer-facing technical support (B2B SaaS/eCommerce preferred). Experience with Zendesk, Jira, DataDog, browser developer tools, strong communication, troubleshooting, and documentation skills.
Zendesk, Explore, Jira, Confluence, DataDog, Browser developer tools, PDF conversion tools
3w
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Patient Outreach Coordinator
Chicago or United States
RemoteFull Time
2+ YOE2+ years in customer support/call center (healthcare preferred); strong verbal/written communication; CRM/ticketing experience (HubSpot, Salesforce, Zendesk); able to manage high call/ticket volume.
HubSpot, Salesforce, Zendesk, EHR
2d
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Technical Support Specialist
Boston or Nashville or Raleigh or Costa Mesa or Dallas or Chicago
$68k-$102k/yr HybridFull Time
2+ YOEBachelor's degree in electronics, mechanical engineering, or related technical field; 2+ years in eMobility or EV charging support; 3–5 years relevant technical support experience; MS Office and Zendesk experience.
Microsoft Office Suite, Zendesk, Wi-Fi
3w
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Principal Coordinator, Support Operations
Chicago or Plano
$63k-$72k/yr OnsiteFull Time
1+ YOE1+ year tech support experience, Windows 10 and remote admin skills, ticketing tools experience (Zendesk,HPSM,ServiceNow), Active Directory, virtualization, macOS and device management knowledge; strong written/verbal communication.
Zendesk, HPSM, ServiceNow, Windows 10, Active Directory, VMWare, Fusion, ESX, macOS, JAMF Casper Suite, SCCM, Microsoft Office, Microsoft Lync, Microsoft Skype, McAfee
2mo
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Customer Service Manager
Wood Dale, Illinois, United States
$66k-$106k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer service experience with 2+ years managing call center teams (15–50 agents); ETO/custom manufacturing background; CRM proficiency (Salesforce, Zendesk, Five9, Genesys); strong communication and analytical skills.
Salesforce, Zendesk, Five9, Genesys, SAP, Oracle, Epicor, Infor
1mo
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Enterprise Account Manager - US
Chicago, Illinois, United States
$108k/yr HybridFull Time
Significant experience managing Tier 1 enterprise SaaS accounts, strong stakeholder management across finance/procurement/travel/HR/IT, commercial and analytical acumen, excellent presentation and communication skills, and experience with Salesforce/Looker/Zendesk/Google Tools.
Salesforce, Google Tools, Zendesk, Looker
2mo
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Principal Legal Analyst - Law Enforcement Response
Chicago or California or District of Columbia or Florida or Illinois or Maryland or New York or Tennessee or Texas or Washington
$70k-$85k/yr HybridFull Time
7+ YOE7+ years legal/compliance experience, Associate's degree preferred, deep knowledge of ECPA, strong attention to detail and critical thinking, able to pass background check and pursue U.S. government security clearance, proficiency with Google Workspace; Zendesk a plus.
Google Workspace, Zendesk
2mo
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent experience), 3+ years client-facing SaaS experience with 2+ years in technical support and 1+ years account management; strong written/verbal communication, analytical and organizational skills; experience with Salesforce/Zendesk, APIs and basic SQL.
Salesforce, Zendesk, API, SQL, Postman, Snowflake, Snowsight, Kibana, Datadog, Braze, HTML, CSS, JavaScript, Ruby, Java, Swift, Kotlin
1mo
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IT & CRM Operations Lead
Chicago, Illinois, United States
$80k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT operations experience with 2+ years leading teams; Tier 2 helpdesk support, HubSpot administration, Microsoft 365, device management (Windows/macOS), DNS/VPN troubleshooting, Datto RMM/ServiceNow/Zendesk familiarity, ITIL knowledge, strong documentation and coaching skills.
Datto RMM, HubSpot, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, AWS WorkSpaces, VDI, ServiceNow, Zendesk, MDM, DNS, VPN
1mo
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IT Systems Support Specialist or Senior Specialist (Contract to Hire)
Piscataway or Chicago or South Plainfield
$25-$45/hr OnsiteContract, Temporary
1+ YOEBachelor's degree or equivalent, 1-3 years IT experience preferred. Must support GxP/GMP lab environments, provide Tier 1 desktop and network support, manage Active Directory/Azure AD, Office 365 apps, Zendesk ticketing, and comply with MasterControl training. Must be authorized to work in the U.S. without sponsorship.
Active Directory, Azure AD, LAN, WAN, VPN, Wi-Fi, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Zendesk, ping, traceroute, ipconfig, TeamViewer, AnyDesk, RDP, MasterControl
3d
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Associate Account Manager, SMB
Chicago, Illinois, United States
$38k-$48k/yr HybridFull Time
1+ YOERequires 1–2 years of customer service experience, strong communication and problem-solving skills, computer proficiency, phone experience, multitasking ability, and successful completion of role training.
Windows, Salesforce.com, Zendesk
3w
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Product Support Specialist
Chicago, Illinois, United States
$83k-$105k/yr HybridFull Time
Provide technical and customer support for ERP platform, troubleshoot POS/inventory/accounting issues, perform spreadsheet-based data analysis, and communicate clearly with non-technical users.
Intercom, Intercom AI, ChatGPT, Claude, Google Sheets, Microsoft Excel, Notion, Zendesk
2mo
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Customer Support Representative
Mexico City or Chicago or United States or Puerto Rico or Canada or Australia or New Zealand or South Africa or Italy or Panama or Brazil or Mexico or Spain
$10k-$13k/yr OnsiteFull Time
Bilingual Spanish/English customer support with 30+ WPM typing, strong computer literacy and troubleshooting, high school diploma or equivalent, must be located in Mexico; CRM and call-center software experience preferred.
Microsoft Office, Salesforce, Zendesk, HubSpot, Five9, NICE, InContact, Softphone, iOS, Android
1mo
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Client Operations Supervisor
Chicago, Illinois, United States
$24/hr OnsiteFull Time
Customer-service experience, availability for varied shifts including weekends and holidays, ability to lead teams, maintain studio standards, oversee retail and fuel bar, and communicate effectively.
Zendesk, Brandbot
1w
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Director of Product Support
Chicago or Cincinnati
HybridFull Time
7+ YOE3+ MgmtRequires 7+ years in technical support or customer-facing engineering, including 3+ years managing teams; strong troubleshooting, logs, APIs, SQL, incident response, and support-platform experience.
Intercom, Zendesk, Jira, Metabase, SQL, PointClickCare, MatrixCare, HL7, FHIR, SFTP, Pendo, EHR, HRIS, API
1mo
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Director of Eligibility Operations
Chicago, Illinois, United States
HybridFull Time
10+ YOE10+ years in eligibility/EDI or PBM/health plan administration; expert X12 834 and 270/271; SQL and Snowflake familiarity; experience leading eligibility/EDI functions and managing platform migrations; strong communication and product ownership.
X12 834, X12 270/271, SQL, Snowflake, Jira, Zendesk, Azure DevOps
1w
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Launch and Training Coordinator
Elgin, Illinois, United States
$46k-$48k/yr HybridFull Time
Faith-aligned candidate with volunteer training and motivation experience, strong communication, high computer proficiency, workflow management skills, and ability to learn and train others on new systems. College degree preferred.
Jira, Zendesk, Pathwright
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