87 zendesk jobs at 66 companies in Illinois
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Wholesale Experience Team Manager
Champaign, Illinois, United States
$50k-$60k/yr OnsiteFull Time
5+ YOE5+ years customer service supervisory experience, strong communication, analytical and leadership skills, experience with Zendesk/Salesforce/Freshdesk, results-driven and change-adaptive.
Zendesk, Salesforce, Freshdesk
2w
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Account Manager
Chicago or United States
$60k-$75k/yr RemoteFull Time
2+ YOE2+ years in account management or customer success; college degree preferred; proficiency with Microsoft Office; experience with Salesforce, PowerBi, Zendesk; strong communication and organizational skills.
Microsoft Office Suite, Salesforce.com, PowerBi, Zendesk, MyReports
1mo
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IT Support Specialist
Chicago, Illinois, United States
$60k-$80k/yr HybridFull Time
2+ YOE2+ years IT experience, associate degree or equivalent, proficiency supporting macOS and Microsoft Windows, experience with ServiceNow/Zendesk, Google Workspace, Okta, and endpoint/device support.
ServiceNow, Zendesk, Microsoft Windows, macOS, Microsoft Active Directory, Okta, Google Admin, MDM, VOIP, Apple TV, Mac Mini, Crestron, Google Workspace, Slack, Dropbox, Microsoft SCCM, PowerShell, Python
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Agent Experience Coordinator
Arlington Heights, Illinois, United States
$23-$26/hr OnsiteFull Time
1-2 years customer service or office experience, strong verbal/written communication, problem-solving, ability to lift 25 lbs, proficiency with Zendesk/Salesforce/Confluence a plus.
Zendesk, Salesforce, Confluence
2w
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Customer Support Specialist
Chicago, Illinois, United States
$45k-$60k/yr HybridFull Time
2+ YOE2+ years customer-facing technical support (B2B SaaS/eCommerce preferred). Experience with Zendesk, Jira, DataDog, browser developer tools, strong communication, troubleshooting, and documentation skills.
Zendesk, Explore, Jira, Confluence, DataDog, Browser developer tools, PDF conversion tools
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Corporate Travel Operations Manager - Dedicated Accounts
Wisconsin or Alabama or Arizona or Florida or Georgia or Idaho or Illinois or Indiana or Kansas or Louisiana or Michigan or Minnesota or Missouri or Montana or Nebraska or North Carolina or North Dakota or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or West Virginia
$59k-$80k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years progressive corporate travel experience with 2+ years managerial experience; proficiency in Travelport+, Sabre GDS, Microsoft Office, Zendesk, Smartsheet, Five9; ability to travel up to 30%.
Travelport+, Sabre GDS, Microsoft Office, Zendesk, Smartsheet, Five9
3w
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Accounts Receivable Associate
Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Iowa or Idaho or Illinois or Kansas or Kentucky or Maryland or Maine or Michigan or Missouri or North Carolina or New Jersey or Nevada or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Washington or Wisconsin
$22-$26/hr RemoteFull Time
3+ YOE3+ years B2B collections or high-volume customer service experience, strong negotiation, Excel/Google Sheets proficiency, experience with Slack/Asana/Zendesk, bachelor\u0002s degree preferred.
Slack, Asana, Zendesk, Microsoft Excel, Google Sheets
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Patient Outreach Coordinator
Chicago or United States
RemoteFull Time
2+ YOE2+ years in customer support/call center (healthcare preferred); strong verbal/written communication; CRM/ticketing experience (HubSpot, Salesforce, Zendesk); able to manage high call/ticket volume.
HubSpot, Salesforce, Zendesk, EHR
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Technical Support Specialist - Tier II, Eclipse Analytics
Texas or Tennessee or Missouri or Wisconsin or Illinois
$75k-$85k/yr RemoteFull Time
4+ YOE4+ years technical support experience, SaaS and analytics troubleshooting, Zendesk/Datadog/Application Insights/FullStory experience, on-call experience, ability to obtain CJIS background clearance, and U.S. work authorization.
Zendesk, Datadog, Application Insights, FullStory
3d
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Technical Support Specialist
Boston or Nashville or Raleigh or Costa Mesa or Dallas or Chicago
$68k-$102k/yr HybridFull Time
2+ YOEBachelor's degree in electronics, mechanical engineering, or related technical field; 2+ years in eMobility or EV charging support; 3–5 years relevant technical support experience; MS Office and Zendesk experience.
Microsoft Office Suite, Zendesk, Wi-Fi
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Principal Sales Operations Manager
Arizona or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Missouri or Nebraska or Nevada or New Hampshire or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or Washington or District of Columbia or West Virginia
$130k-$167k/yr RemoteFull Time
5+ YOE5–7 years in revenue/sales/customer success operations in B2B SaaS, strong Salesforce and comp knowledge, Excel/Google Sheets proficiency, experience with SPIFF, Zendesk, Rocketlane, excellent communication and organization.
Salesforce, Microsoft Excel, Google Sheets, SPIFF, Zendesk, Rocketlane
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
3w
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Principal Coordinator, Support Operations
Chicago or Plano
$63k-$72k/yr OnsiteFull Time
1+ YOE1+ year tech support experience, Windows 10 and remote admin skills, ticketing tools experience (Zendesk,HPSM,ServiceNow), Active Directory, virtualization, macOS and device management knowledge; strong written/verbal communication.
Zendesk, HPSM, ServiceNow, Windows 10, Active Directory, VMWare, Fusion, ESX, macOS, JAMF Casper Suite, SCCM, Microsoft Office, Microsoft Lync, Microsoft Skype, McAfee
2mo
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Customer Service Manager
Wood Dale, Illinois, United States
$66k-$106k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer service experience with 2+ years managing call center teams (15–50 agents); ETO/custom manufacturing background; CRM proficiency (Salesforce, Zendesk, Five9, Genesys); strong communication and analytical skills.
Salesforce, Zendesk, Five9, Genesys, SAP, Oracle, Epicor, Infor
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Enterprise Account Manager - US
Chicago, Illinois, United States
$108k/yr HybridFull Time
Significant experience managing Tier 1 enterprise SaaS accounts, strong stakeholder management across finance/procurement/travel/HR/IT, commercial and analytical acumen, excellent presentation and communication skills, and experience with Salesforce/Looker/Zendesk/Google Tools.
Salesforce, Google Tools, Zendesk, Looker
3w
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Engineer III, Network Operations Center
Normal or Atlanta or Torrance
$27-$33/hr OnsiteFull Time
Bachelor's in electrical, mechanical, or IT discipline; familiarity with Linux, networking fundamentals, charging protocols (OCPP, ISO 15118, J1772, CCS, NACS); experience with case/work-order tools (Salesforce, JIRA, ZenDesk, ServiceNow); strong communication and problem-solving skills.
Salesforce, JIRA, ZenDesk, ServiceNow, Confluence, Linux, OCPP, ISO 15118, J1772, CCS, NACS
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Principal Legal Analyst - Law Enforcement Response
Chicago or California or District of Columbia or Florida or Illinois or Maryland or New York or Tennessee or Texas or Washington
$70k-$85k/yr HybridFull Time
7+ YOE7+ years legal/compliance experience, Associate's degree preferred, deep knowledge of ECPA, strong attention to detail and critical thinking, able to pass background check and pursue U.S. government security clearance, proficiency with Google Workspace; Zendesk a plus.
Google Workspace, Zendesk
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent experience), 3+ years client-facing SaaS experience with 2+ years in technical support and 1+ years account management; strong written/verbal communication, analytical and organizational skills; experience with Salesforce/Zendesk, APIs and basic SQL.
Salesforce, Zendesk, API, SQL, Postman, Snowflake, Snowsight, Kibana, Datadog, Braze, HTML, CSS, JavaScript, Ruby, Java, Swift, Kotlin
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IT & CRM Operations Lead
Chicago, Illinois, United States
$80k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT operations experience with 2+ years leading teams; Tier 2 helpdesk support, HubSpot administration, Microsoft 365, device management (Windows/macOS), DNS/VPN troubleshooting, Datto RMM/ServiceNow/Zendesk familiarity, ITIL knowledge, strong documentation and coaching skills.
Datto RMM, HubSpot, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, AWS WorkSpaces, VDI, ServiceNow, Zendesk, MDM, DNS, VPN
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