26 call center manager jobs at 21 companies in Fairfield, CA
2w
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Call Center Manager (Ca, Livermore)
Livermore, California, United States
$82k-$99k/yr OnsiteFull Time
5+ MgmtBachelor's degree or equivalent experience; 5+ years supervisory/managerial experience; strong customer service, leadership, training, reporting, and call center technology proficiency.
Zoom
2d
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Call Center Representative I
Stockton, California, United States
$22-$27/hr OnsiteFull Time
High school diploma required; 3–6 months of call center experience or equivalent preferred. Requires strong communication, customer service, organization, time management, and attention to detail.
Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA
6d
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Sr. Director Call Center (8086)
San Leandro or United States
$160k-$175k/yr HybridFull Time
8+ YOE5+ MgmtRequires 8–12+ years in call center or customer service operations, 5+ years leading multichannel contact-center teams, a bachelor's degree or equivalent experience, and CRM, Salesforce, SAP, Five9, Zoom, and workforce management expertise.
CRM, Salesforce, SAP, Five9, Zoom, AI
1mo
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CALL CENTER REPRESENTATIVE
Vacaville, California, United States
$17/hr OnsiteFull Time
Manage high-volume outbound calls, identify income-eligible customers, schedule appointments, maintain accurate records; high school diploma/GED required, CRM familiarity preferred.
Appointments Plus, CRM
1w
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Call Center Manager - West Sacramento, CA (Hybrid)
West Sacramento, California, United States
$81k-$116k/yr HybridFull Time
5+ MgmtRequires 5+ years leading supervisors or customer service teams in a high-volume contact center, operational metrics experience, leadership and coaching skills, and Microsoft Office proficiency.
Microsoft Office, CRM
1mo
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Supervisor, Contact Center
Vacaville, California, United States
$70k-$86k/yr OnsiteFull Time
5+ YOE4+ Mgmt4+ years supervisory experience, 5+ years inbound call center experience, BA/BS or equivalent, strong leadership, project management, analytics, and communication skills; U.S. work authorization required.
1mo
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Crisis Center Supervisor
Sacramento, California, United States
$96k-$119k/yr OnsiteFull Time, Temporary
4+ YOE1+ MgmtSupervise crisis center operations, train and coach staff/volunteers, meet KPI reporting, complete crisis training and exam, and work flexible hours including on-call; bachelor’s degree or 4 years crisis experience; 1+ year leadership experience.
Microsoft Word, iCarol, EHR
3mo
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Sr. Director, Pharmacy - Prior Authorization & Call Center
Oakland or Long Beach or El Dorado Hills or Lodi or Rancho Cordova or Redding or San Diego or Woodland Hills
$213k-$319k/yr HybridFull Time
12+ YOE6+ MgmtCA RPh license required; PharmD from US school; 12 yrs in managed care/pharmacy benefit programs; 6 yrs in people management; vendor management experience preferred.
2mo
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Contact Center Workforce Management Specialist
Rancho Cordova, California, United States
$27-$40/hr RemoteFull Time
Experience in multi-site call center monitoring, forecasting, scheduling, and real-time adherence; strong analytical/statistical skills, workforce management knowledge, effective communication, and problem-solving; associates degree or equivalent experience.
Google Workspace, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Aspect, Nice IEX, Calabrio, Verint, Genesys, TeleOpti
6d
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Ambulatory Care Administration Supervisor 1 – Patient Contact Center
Rancho Cordova or Sacramento
$3k-$5k/bi-wk OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma/GED or equivalent, 3 years in healthcare call center, patient access, care coordination, or hospital operations, and 1 year of supervisory or lead experience. Requires EHR and call center systems experience.
Electronic Health Records (EHRs), call center systems, Microsoft Excel
3d
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Sr. Mgr, Business Operations Mgmt
Livermore, California, United States
$137k-$287k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree and 15+ years in B2B customer service, call center operations, and order management, including 5+ years leading global teams and transformation initiatives.
SAP, NICE CXone, CRM, EDI, APIs, Microsoft Dynamics
4d
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Sr. Mgr, Business Operations Mgmt
Livermore, California, United States
$137k-$287k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree and 15+ years in B2B customer service, call center operations, and order management; 5+ years leading global teams and enterprise transformation in high-tech or capital equipment.
SAP, NICE CXone, CRM, Electronic Data Interchange (EDI), APIs, Microsoft Dynamics
1mo
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Director of Dispatch Operations (2053)
Sacramento, California, United States
$100k-$130k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent experience;5+ years dispatch/field service/call center leadership;3+ years managing managers;experience with workforce planning, KPIs, dashboards, and 24/7 global teams.
Microsoft Power BI, Tableau, RingCentral, Slack, Microsoft Teams, Microsoft Office, Microsoft Excel
2w
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Technical Support Representative
McClellan, California, United States
$22-$25/hr HybridFull Time
1+ YOE1-3 years call center technical support experience; proficient with iOS ecosystem; CompTIA A+/Network+ or equivalent; strong troubleshooting, communication, multitasking, and time-management skills.
iOS
4d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
2mo
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Associate Director, Member Engagement and Outreach
Los Gatos or San Bernardino or Ontario or Sacramento or Arcadia or Fairfield or Fresno or San Jose
$103k-$127k/yr OnsiteFull Time
2+ MgmtBachelor's in business/public health/mental health/health administration required; 2 years managing supervisors; DOJ/FBI/CAIC background clearance required; experience with call center operations and performance monitoring preferred.
1mo
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Direct Loan Processor I
Sacramento or California
$21-$23/hr RemoteFull Time
3+ YOEProcess consumer loan applications end-to-end with accuracy and compliance; manage high-volume inbound/outbound loan calls; perform audits, DMV verification, documentation collection, and fraud detection; H.S. diploma/GED and 3+ years call-center or high-volume loan processing experience required.
Microsoft Outlook, TEAM chat, Web Messaging, video conferencing
1mo
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Patient Access Medical Assistant I
Newark, California, United States
$26-$33/hr OnsiteFull Time
1+ YOEHigh school diploma and Medical Assistant diploma or equivalent, 1 year patient care experience, call-center/patient access experience preferred, strong communication, basic math and computer skills, EHR and practice management data entry.
EHR, 10-key
2w
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Customer Service Representative III / Shift Lead- San Francisco VA Health Care System
San Francisco, California, United States
$46k-$52k/yr OnsiteFull Time
2+ YOE1+ Mgmt2 years call center or customer service experience and 1 year supervisory/lead experience; strong communication, documentation, and emergency communication skills; ability to pass VA background checks.
3w
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Dispatcher Supervisor
San Leandro, California, United States
$70k/yr OnsiteFull Time
1+ YOEHigh school/GED, 1–2 years relevant experience, customer service or call-center experience, Windows proficiency, typing ≥35 keystrokes/min, clear English communication, completion of company training.
Windows
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