31 call center manager jobs at 26 companies in Hampton, NH
6d
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Call Center Supervisor
Concord, New Hampshire, United States
$45k-$58k/yr OnsiteFull Time
3+ YOERequires 3+ years of call center supervisory or management experience, team leadership, KPI management, analytical and communication skills, and proficiency with Microsoft Office Suite.
Microsoft Office Suite
6d
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Call Center Supervisor
Concord, New Hampshire, United States
$45k-$58k/yr OnsiteFull Time
3+ YOERequires 3+ years of call center supervisory or management experience, team leadership, KPI and quality management, analytical and communication skills, and Microsoft Office Suite proficiency. Healthcare or government experience preferred.
Microsoft Office Suite, Real-Time Adherence (RTA)
3w
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Call Center Supervisor
Dorchester, Massachusetts, United States
$57k-$85k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma/GED and 1+ year call center management experience, 1 year supervising staff; computer literate with intermediate Microsoft Excel/Word/Outlook/Teams; EPIC/OCHIN preferred; strong communication and customer service skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, EPIC, OCHIN
2mo
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Call Center Representative - Plymouth
Plymouth or Brockton or Franklin or Lowell
$19-$21/hr OnsiteFull Time
High school diploma required; basic banking/finance knowledge; strong communication, problem-solving, and time-management skills; Microsoft Office proficiency; prior call center or customer service experience preferred.
Microsoft Office
2w
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Assistant Manager – Call Center 6PM-3AM
Everett, Massachusetts, United States
$61k-$66k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years call center experience with 1 year leadership, high school diploma required, bachelor’s preferred, Massachusetts Gaming Commission registration, Microsoft Office skills, ability to lift 30 lbs, strong communication and organizational skills.
FCS, Kronos, BirchStreet, AVPM, Medallia, GoConcierge, Opera, Microsoft Office
1mo
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Call Center Representative - Part Time - Second Shift
Nashua, New Hampshire, United States
OnsitePart Time
Process incoming calls, provide accurate information and paging, manage emergencies per procedures, and support patients/providers with professionalism and confidentiality.
1mo
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Resource Center Manager
Rochester, New Hampshire, United States
OnsiteFull Time
Supervisory experience overseeing call center and case management services; managing specialists and linking clients to community resources.
1mo
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Sr. Manager, Contact Center
Brookline, Massachusetts, United States
$89k-$105k/yr HybridFull Time
6+ YOEBachelor's degree and 6+ years administrative or customer service experience; healthcare call center preferred. Experience with Epic, KPI tracking, staffing management, and patient/customer service excellence.
Epic, Partners Patient Gateway
1w
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Supervisor, Customer Contact Center
Weymouth, Massachusetts, United States
$80k-$114k/yr OnsiteFull Time
Oversees 24/7 call center operations, staff scheduling, escalation management, coordination with clinical stakeholders, and maintaining service delivery metrics.
2d
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Supervisor, Contact Center
Columbus or Boston or Miami or United States
$52k-$65k/yr RemoteFull Time
3+ YOERequires 3+ years supervising call centers, with 5+ years in human services or healthcare preferred. Requires leadership, customer service, phone systems, CRM, Medicaid, and Microsoft Office knowledge.
inContact, Five9, Salesforce, Microsoft Office
4d
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Supervisor, Contact Center NH (Hybrid Schedule)
Manchester, New Hampshire, United States
$103k-$115k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree in business or related discipline, or equivalent experience; 5+ years of customer service or contact center experience, including 2+ years of supervisory responsibility; Microsoft Office and call center technology familiarity.
ACD, IVR, Workforce Management, Quality Assurance, Social Customer Care, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
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Welcome Center Representative
Reading, Massachusetts, United States
$15-$17/hr OnsitePart Time
Provide excellent member service, manage check-in, conduct membership/program sales, handle phone calls and cash transactions, enforce safety policies, and assist in emergencies.
1mo
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Service Business Development Center (BDC) Representative
Nashua, New Hampshire, United States
$21-$26/hr OnsiteFull Time
Customer service or call-center experience preferred; strong phone and communication skills; ability to use CRM, scheduling and dealership management software; organized and team-oriented; bilingual English/Spanish a plus.
CRM
3w
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Intensive Case Manager - ACCS
Lynn, Massachusetts, United States
$52k-$56k/yr OnsiteFull Time
Bachelor's degree in psychology, social work, or related; experience with adults with mental illness; valid Massachusetts driver's license; on-call availability; strong communication and person-centered treatment skills.
2mo
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Administrator Associate Service Center
Scarborough or Salisbury or Chicago or Quincy or Carlisle or Hyattsville or Mauldin
$19-$29/hr HybridFull Time
2+ YOERespond to HR calls and tickets, record cases in a case management system, perform HR transactions accurately, maintain confidentiality. Requires HS diploma and 2+ years office/customer service experience and basic computer skills.
Microsoft Office, case management system, HR system, knowledge base
2w
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Consultant - Service
Hingham or Boston
$106k-$129k/yr OnsiteFull Time
4+ YOE4-6 years call center experience, BA/BS preferred, strong quantitative and leadership skills, proficiency with workforce management and capacity modeling, advanced analytics and presentation ability.
Verint
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2d
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BDC Sales - Audi Brookline
Brookline, Massachusetts, United States
$19-$20/hr OnsiteFull Time
Customer-focused sales professional able to manage high-volume calls and emails, schedule appointments, document contacts, use computer and phone systems, type 35–40 WPM, multitask, and pass background and drug screening.
Customer Management System, Asbury's Internal Learning Management System
2mo
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Customer Service Representative - Part Time
Rochester, New Hampshire, United States
OnsitePart Time
2+ YOEHigh school diploma, 2+ years call center experience, strong verbal/written communication, multitasking, reliability, and ability to use application software to manage and dispatch customer calls.
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