65 call center manager jobs at 55 companies in Rolling Meadows, IL
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Call Center Manager
Gurnee, Illinois, United States
$63k-$106k/yrOnsiteFull Time
Abbott Laboratories Employees Credit Union: Member-owned credit union providing personal banking and loan services.
3+ YOE3+ Mgmt3+ years call center experience in a financial institution and 3+ years management experience; high school diploma required, bachelor's preferred; strong communication, coaching, regulatory compliance, and data-driven performance management skills.
Transdev: Operator of public transportation systems and mobility solutions.
2+ YOEHigh school diploma, GED, or equivalent required; bachelor's preferred. Requires 2+ years of call center supervisory or relevant experience, strong communication, computer literacy, and flexible schedule availability.
S and J Plumbing: Provides residential plumbing repair and installation services.
Requires call center, customer service, sales, or dispatch management experience; team coaching and KPI management expertise; training program experience; analytical, communication, and leadership skills; and Microsoft Office proficiency.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CRM, AI
Dental Management & Investments: Provides comprehensive general and cosmetic dental services.
High school diploma or equivalent; call center, healthcare, or customer service experience preferred. Requires strong communication skills, computer proficiency, and ability to manage high call volumes.
PaylocityNASDAQ: PCTY: Provides cloud-based software for payroll, HR, and workforce management.
2+ YOE2+ MgmtBachelor's degree,2+ years leadership in customer service,experience with KPIs/reporting,HCM/payroll or HRIS experience,proficiency with MS Office and Excel,strong interpersonal skills.
AdventHealth: Non-profit health care system providing hospital and medical services.
3+ YOEMust live in Chicagoland/NW Indiana; 5 weeks onsite training then hybrid/remote. Requires 3+ years related experience, call center experience, supervisory skills, MS Office and CRM proficiency, strong communication and KPI management.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Office, CRM, telephony, electronic health records
Midwest Vision Partners: Provider of medical and surgical eye care through clinical partnerships.
5+ YOEBachelor's degree or equivalent, 5+ years call center leadership in people- or patient-focused environment, strong Excel/Word skills, metric-driven, excellent communication and organizational skills.
IVR, Call Routing, Desktop Systems, Agent Phone Systems, Call Recording, Screen Capture, Speech Analytics, Microsoft Excel, Microsoft Word
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Palo Alto or Chicago or Toronto
$19-$21/hrRemoteFull Time
Jerry: Mobile app for car insurance comparison and vehicle management.
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Property and casualty licensing is obtained within 60 days after starting.
AdventHealth: Non-profit healthcare system providing comprehensive hospital and medical services.
3+ YOECall center experience with 3+ years related experience, supervisory or team lead experience preferred, high school diploma required, proficiency with Microsoft Office, CRM, telephony and EHR systems, strong communication and coaching skills, must live within Chicagoland or NW Indiana.
Microsoft Office, Microsoft Excel, Word, Outlook, Microsoft Suite, CRM, telephony, Electronic health records, call center software
Automotive Technology Experts: Provides diagnostic scanning and ADAS calibration for automotive repairs.
5+ YOE5+ Mgmt5+ years management experience including 2+ years call center management, 2+ years hands-on automotive diagnostics and ADAS calibration, valid driver\u0002s license, ability to lift 50 lbs, 25% overnight travel including air, Microsoft Office 365 proficiency.
1+ YOEHigh school diploma/GED, 1 year of customer service experience, inbound and outbound calling experience, intermediate Microsoft Office skills, strong communication, prioritization, and time-management abilities.
Part-Time Call Center 2nd Shift - Idealnet Coordinator
North Barrington, Illinois, United States
$16-$18/hrRemotePart Time
Idealease: Provides commercial truck leasing, rental, and fleet maintenance services.
1+ YOEHigh school diploma or GED, 1 year of customer service experience, inbound and outbound call experience, intermediate Microsoft Office skills, 30 WPM typing, communication, multitasking, and time-management skills.
USA Clinics Group: Operates a national network of outpatient medical specialty clinics.
2+ YOE2+ Mgmt2–3 years QA or team leadership experience in a healthcare call center, strong call center KPI knowledge, QA scorecard and coaching experience, Microsoft Office proficiency, excellent communication and data analysis skills.
Paloma Resorts: Operates premier golf resorts and hospitality properties in Wisconsin.
3+ YOE2+ MgmtHigh school diploma required (BA preferred); 3–4 years front office/reservations experience; 2 years supervisory preferred; familiarity with Visual One, EZLinks, Kipsu, OpenTable; strong customer service and analytical skills.
Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm
Aurora, Illinois, United States
$23/hrHybridFull Time
Versiti: Provides blood products, diagnostic testing, and medical research services.
Call center experience required, strong communication, coaching ability, proficiency with Microsoft Office and contact-center systems (HemaTerra), customer-service orientation.
Spring-Green Enterprises: Provides professional lawn care and pet waste management services.
2+ YOE2+ Mgmt2+ years contact center sales experience with 2+ years supervisory/managerial experience; HS diploma required; valid driver’s license; advanced call-tracking knowledge and intermediate Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm
Aurora, Illinois, United States
$23/hrHybridFull Time
Versiti: Non-profit provider of blood, diagnostic, and medical research services.
High school diploma, customer service and call center experience required; strong communication, organization, multi-channel contact center skills, and Microsoft Office proficiency; ability to coach and prioritize tasks.
MRC Global: Distributes pipes, valves, and fittings to the energy industry.
4+ YOEUndergraduate degree or equivalent, 4+ years in customer service/inside sales/warehouse with supervisory experience, valid driver’s license, forklift/overhead crane certification or ability to obtain, computer proficiency, strong communication, willing to travel and be on call.
Old SecondNASDAQ: OSBC: Provides community banking, commercial lending, and wealth management services.
2+ YOE2+ years sales/service experience in banking or call center; high school diploma; call monitoring acceptance; strong phone, sales, computer, and interpersonal skills.