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Call Quality Auditor
Bradenton, Florida, United States
$20/hr OnsiteFull Time
Previous call center or QA experience, strong attention to detail, analytical skills, written and verbal communication, ability to provide objective feedback, and proficiency with Microsoft Office.
Microsoft Office
3mo
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Quality Engineer - Site Call Management
Mankato, Minnesota, United States
$73k-$119k/yr OnsiteFull Time
3+ YOEBachelor’s degree in Mechanical or Electrical Engineering with 3 years quality experience on large industrial equipment or 7 years quality engineering on large industrial equipment.
SAP, Gauge, Test Equipment, Geometric Tolerancing
2mo
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Call Center Quality Assurance Supervisor
Greenville, South Carolina, United States
OnsiteFull Time
Bachelor’s degree required; financial services experience preferred; strong leadership, training, and process improvement skills.
1w
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Sales Call Monitor & Quality Coach
Southfield, Michigan, United States
$24-$28/hr OnsiteFull Time
1+ YOE1+ year mortgage/sales/call center or QA experience; high school diploma; strong listening, coaching, documentation, and mortgage terminology knowledge; proficiency with CRM, dialer platforms, and Microsoft Office.
CRM, dialer platforms, Microsoft Office
3mo
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Supervisor, Quality Control- Call Monitoring
Coppell, Texas, United States
OnsiteFull Time
6+ YOE6+ years mortgage servicing experience; prior supervisory experience preferred; experience in call center or call audit; proficient in MS Word/Excel; knowledge of mortgage regulations and GSE guidance.
Microsoft Word, Microsoft Excel, ACES
3w
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Call Center Quality Assurance Specialist
Norwich, Connecticut, United States
OnsiteFull Time
Bachelor's degree or equivalent banking experience; call center/customer service and coaching experience; strong communication, training, sales and technical aptitude.
RingCentral, Microsoft Excel
1mo
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Quality Assurance Call Monitoring
Villa Rica, Georgia, United States
OnsiteFull Time
0.25+ YOEListening and scoring calls to meet quality quotas (95%+), developing monitoring processes, recommending training, MS Excel/Office proficiency, attention to detail, and 3–6 months related experience or equivalent certificate.
Microsoft Office, Microsoft Excel
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Call Center Quality Coordinator
Novi, Michigan, United States
$15/hr OnsiteFull Time
2+ YOE2+ years audit experience preferred; H.S. diploma/GED required; strong analytical, written and verbal communication; experience with call/case audits and multiple enterprise systems.
MMC/RCRC application, Openscape, Verint, SMO, Microsoft Office Suite, SAP, Mainframe, Hyperion, AS400, SQL, Oracle, Unix
3mo
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Quality Assurance Specialist
Charlotte, North Carolina, United States
$14/hr HybridAll Commitments Available
0.5+ YOEAudit KPIs, review customer interactions, analyze data, and support SOPs; requires high school diploma and 6+ months of call center experience.
Data analysis, Quality assurance, SOP development, Reporting tools
1mo
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Quality Control Manager
Batesville, Mississippi, United States
OnsiteFull Time
5+ YOEManage and maintain the Quality Management System (ISO 9001-2015), track quality metrics and continuous improvement, set budgets, manage warranty calls, and travel to meetings, customer sites and vendors. Bachelor's degree or 5 years quality experience preferred.
Internet Explorer, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
4w
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Call Center Manager - Training & Quality
United States or North America
RemoteFull Time
5+ YOE5+ years in training, quality assurance, L&D, or contact center operations; HR/L&D professional certification (PHR, SHRM-CP, CPTD) preferred; Bachelor's degree preferred; experience developing instructional materials and quality programs; strong analytical and communication skills; must meet security eligibility.
3mo
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Quality Engineer - Site Call Management
Mankato, Minnesota, United States
$73k-$119k/yr OnsiteFull Time
3+ YOEBachelor’s degree in Mechanical or Electrical Engineering plus 3 years quality experience with large industrial equipment or 7 years quality engineering experience with large industrial equipment.
1d
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Quality Management Specialist (Call Center) - Spanish Speaking
Laurel, Maryland, United States
$84k-$145k/yr OnsiteFull Time
4+ YOEDesign and maintain call center quality program; 4+ years quality management experience (or 8+ with HS), 1+ year quality monitoring software, Spanish communication, strong analytical and MS Office skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CSIS, MMIS, PPIS, GIS, CC&B, Issue Trakr, Customer Connect
4w
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Quality Assurance Manager
Camp Lejeune, North Carolina, United States
OnsiteFull Time
3+ YOEBachelor's degree, 3+ years QA/QC call center or customer service experience, experience developing scorecards and monitoring interactions, knowledge of quality methodologies, auditing and coaching skills.
1d
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Call Center Quality Assurance Manager
Northbrook, Illinois, United States
$26-$29/hr OnsiteFull Time
2+ YOE2+ Mgmt2–3 years QA or team leadership experience in a healthcare call center, strong call center KPI knowledge, QA scorecard and coaching experience, Microsoft Office proficiency, excellent communication and data analysis skills.
Microsoft Office Suite
1mo
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EO, Quality Assurance Specialist
Brentwood or United States
RemotePart Time
1+ YOEContact-center quality assurance experience (1+ years preferred) or 3+ years as a call center agent; skilled in call monitoring, reporting, data analysis, and QA processes; familiar with VoizTrails, Five9, Windows, and Microsoft Office; HS/GED required.
VoizTrails, Five9, Windows, Microsoft Office
1mo
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Quality Analyst
United States
RemoteFull Time
1+ YOEHigh school diploma, 1–2 years call center (or claims) experience, strong coaching, typing, Microsoft Word/Excel skills, excellent written/verbal communication, time management, and attention to detail.
Microsoft Word, Microsoft Excel
1mo
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Quality Analyst
United States
RemoteFull Time
1+ YOEHigh school diploma, 1+ years call center or claims experience, strong coaching and observation skills, fast typing, excellent written/verbal communication, time management, Microsoft Word/Excel proficiency.
Microsoft Word, Microsoft Excel, CRS
1w
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Temporary Quality Assurance Specialist
Florida or Indiana or Ohio or Louisiana or Iowa or New Hampshire or Delaware or North Carolina or Utah or Montana or Oklahoma or Virginia or Connecticut or Arkansas or Alabama or Missouri or Pennsylvania or Nevada or Mississippi or Tennessee or New Mexico or Kansas or Arizona or Idaho or West Virginia or Maine or Nebraska or South Carolina or Georgia or Wisconsin or Texas or Kentucky or San Antonio or Tampa or St. Petersburg or Orlando or Maitland or Sunrise or Port St. Lucie or Dallas or Shelton or Phoenix or Gilbert or Pittsburgh
RemoteFull Time, Temporary
Evaluate and score agent calls for compliance and quality; high school diploma or equivalent; strong written/oral communication; Excel and Outlook knowledge; accuracy and attention to detail.
Microsoft Excel, Microsoft Outlook, CMS
4w
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Quality Manager
United States
OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree preferred; 3+ years QA managerial experience in call center or customer-service environments; Six Sigma/COPC preferred; proficiency with Microsoft Office, Visio, Minitab; strong leadership, project management, and analytical skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Visio, Minitab, Microsoft Windows
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