51 contact center manager jobs at 34 companies in Pilot Point, TX
3mo
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National Contact Center Team Manager
Dallas or Frisco
$78k-$92k/yr OnsiteFull Time
3+ YOE3+ years in contact center or customer service; 2+ years in contact center; management experience preferred; FINRA registrations; Series 6/7; Series 63; Series 24 or 26 within 120 days; sedentary work
1w
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National Contact Center Team Manager
Frisco, Texas, United States
$78k-$88k/yr OnsiteFull Time
3+ YOE2+ MgmtRequires 3+ years of experience, including 2+ years in contact center or customer service, team coaching, Series 6 or 7 and Series 63; must obtain Series 24 or 26 within 120 days.
1mo
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Manager, Contact Center – Bilingual (Spanish)
Addison or Montpelier or United States
$70k-$102k/yr HybridFull Time
3+ YOE3+ MgmtBachelor's degree, 3+ years in life, annuity, financial services, or related operations, and 3+ years of leadership experience. English-Spanish bilingual proficiency required; background check required.
AI
2mo
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
2w
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Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
3w
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Director of Patient Contact Center
Plano, Texas, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years of progressive healthcare operations experience required, including call center analytics, team leadership, enterprise patient access, and AI-enabled tool implementation.
EHR, practice management, contact center platforms, reporting systems, workflow automation, dashboards, scorecards, IVR, AI-enabled tools
2mo
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Senior Coordinator, One Stop Contact Center
Denton or Frisco or Dallas or Fort Worth
$47k/yr OnsiteFull Time
2+ YOEBachelor's degree (or equivalent) and 2 years student services or related experience; strong communication, critical thinking, MS Office, student information systems, CRM experience; leadership and call center/case management skills.
Microsoft Office Suite, Microsoft Teams, Salesforce, CRM, student information systems
1w
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Call Center QA Manager
Irving, Texas, United States
OnsiteFull Time
3+ YOERequires 3–5+ years in call center, contact center, or workforce management; QA, real-time operations, vendor management, Five9/Balto, analytics, reporting, and continuous improvement experience.
Five9, Balto
1mo
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IT Manager III - Contact Center Technology & Operations
Phoenix or Dallas
OnsiteFull Time
7+ YOE7+ years IT experience, bachelor\u0002s degree required, prior leadership in contact center/engineering delivery, expertise with Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM and ServiceNow, Agile/Scrum, strong communication and analytical skills.
Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM, ServiceNow
4d
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Inside Sales Center Operations Manager
Farmers Branch, Texas, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience in inside sales, customer success, contact center operations, or pipeline management, with multi-team leadership, KPI analysis, communication, organization, and change management skills.
3d
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Call Center Manager, Training and Performance
Dallas, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in inside sales or contact centers, including 2+ years leading training, quality, or performance. Experience building training programs and managing sales KPIs required; Salesforce and Five9 preferred.
Salesforce, Five9
2mo
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Director, Customer Care Center (Remote)
Plano or North America
RemoteFull Time
10+ YOE3+ Mgmt10+ years in contact center or customer operations with 3–5+ years leadership; experience driving conversion and operational efficiency, workforce planning, KPI frameworks, CRM/contact center tech familiarity; Bachelor's preferred.
1w
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Product Manager, Enterprise Communication Platforms
Plano, Texas, United States
OnsiteFull Time
5+ YOE5+ years of product management experience, enterprise technology ownership, contact center and telephony solutions, Agile delivery, backlog prioritization, product metrics, stakeholder management, and user story development.
Amazon Connect, Agile, A/B testing
2w
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
2mo
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Senior Technical Program Manager
Palo Alto or Dallas or Bethesda or Seattle
$120k-$260k/yr OnsiteFull Time
Experienced technical program manager with cross-functional delivery, stakeholder alignment, data-driven storytelling, and ability to translate technical strategy to business outcomes; bachelor’s degree or contact center experience preferred.
Power BI, Claude, Cursor
1w
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Mortgage Servicing Dialer Manager
Plano, Texas, United States
OnsiteFull Time
5+ YOERequires 5–7 years in mortgage servicing, collections, or contact center operations and 3–5 years managing dialer platforms. Experience with Acqueon, Cisco Webex Contact Center, omnichannel strategies, IVR, routing, compliance, and Microsoft Excel.
Acqueon, Cisco Webex Contact Center, Microsoft Office, Microsoft Excel, MSP, Black Knight, IVR, SMS, TCPA, FDCPA, CAN-SPAM, CFPB
2mo
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
1mo
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Customer Service Manager
Mesquite, Texas, United States
OnsiteFull Time
5+ YOE5+ years supervisory experience in product support with contact center experience; ability to analyze data, drive process improvements, and manage post-sale warranty/technical support. Bachelor's preferred.
1w
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Customer Care Manager, Global Reservations
Fort Worth, Texas, United States
OnsiteFull Time
2+ MgmtHigh school diploma or GED, 2 years of leadership experience, project management skills, and Microsoft Office proficiency required; bachelor's degree and contact center experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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