132 customer engagement manager jobs at 88 companies in Lyons, IL

3w
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Manager, Customer Engagement
Chicago, Illinois, United States
$108k-$135k/yr OnsiteFull Time
McDonald's
McDonald'sNYSE: MCD: Operate and franchise a global chain of quick-service restaurants.
4+ YOEBachelor's degree; 4+ years marketing/digital/technology experience; strong project management; experience with digital platforms/CMS; ability to lead cross-functional initiatives and influence stakeholders.
Digital Menu Boards (DMB), CMS
5d
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
Wolters Kluwer
Wolters KluwerEuronext Amsterdam: WKL: Provides professional information and software solutions for specialized industries.
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
2mo
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Principal Customer Engagement Specialist - Midwest Region
Chicago, Illinois, United States
$112k-$168k/yr RemoteFull Time
Medtronic
MedtronicNew York Stock Exchange: MDT: Develops and manufactures medical devices and digital health solutions.
7+ YOEBachelor's degree + 7+ years or advanced degree + 5+ years; remote Midwest travel 75%; strong customer engagement, project management, data analysis.
2mo
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gTech Ads Engagement Manager
New York or Atlanta or Cambridge or Chicago or Los Angeles or Playa Vista or Seattle or San Francisco or Sunnyvale
$140k-$205k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
8+ YOEBachelor's degree or equivalent experience; 8+ years in project management or customer-facing roles; experience translating technical concepts to non-technical audiences; knowledge of media, web/cloud technologies, and data infrastructure; strong communication and stakeholder management skills.
2w
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Microsoft D365 Customer Engagement Supervisor
Dallas or Chicago or Minneapolis or St. Louis or Philadelphia or Houston
$95k-$192k/yr OnsiteFull Time
RSM
RSM: Provides audit, tax and consulting services to middle-market businesses.
5+ YOE5+ years Microsoft Dynamics 365 CE experience, strong client-facing and communication skills, hands-on configuration and team experience, Microsoft Dynamics 365 CE certification preferred.
Microsoft Dynamics 365 CE, Microsoft SureStep, Scribe, SQL Server Reporting Services, Power Platform
2mo
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Pre-Sales Senior Engagement Manager
Chicago, Illinois, United States
$134k-$160k/yr HybridFull Time
Intercom
Intercom: AI-first customer service platform for automated and human support.
3+ YOE3+ years in consulting / pre-sales / solutions / customer success; strong SOW creation, stakeholder management, commercial acumen; familiarity with SaaS, AI automation, integrations; able to engage technical teams and executives.
Intercom, Claude Code
1w
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Engagement Coordinator
Dekalb, Illinois, United States
$16-$17/hr OnsiteFull Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
High school graduate preferred; flexible schedule including evenings/weekends; cashier/register experience and ability to lift heavy merchandise; supervisory or coordinator experience preferred; strong interpersonal and customer service skills.
1mo
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree or equivalent experience; 3+ years client-facing SaaS experience with 2+ years technical support and 1+ years account management; strong communication, analytical skills, and experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, BrazeAI, Swift, Java, Kotlin, Kibana, Datadog, HTML, CSS, JavaScript, Ruby
2w
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Customer Success Manager
Chicago, Illinois, United States
$100k-$125k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
3+ YOE3+ years in customer success/account management or related role with enterprise customers; experience engaging senior stakeholders, mapping workflows, and activating AI use cases; strong communication and technical-business fluency.
1mo
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
3mo
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Customer Success Manager (CSM), VIACHAIN
Chicago, Illinois, United States
RemoteFull Time
ORBCOMM
ORBCOMM: Provides industrial IoT solutions for tracking and monitoring global assets.
7+ YOE7+ years in customer success, account management, or strategic engagement; enterprise/B2B experience; strong cross-functional collaboration and value realization.
CRM, AI tools, Data analytics tools
2mo
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AI Customer Success Manager
Chicago or Minneapolis
$111k-$131k/yr HybridFull Time
U.S. Bank
U.S. BankNYSE: USB: Provider of personal, business, and institutional financial services.
Serve as primary engagement lead for business teams adopting AI: intake readiness, process navigation, stakeholder alignment, post‑launch adoption, and change management; strong communication and consultative skills.
1mo
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Senior Customer Success Manager
Chicago, Illinois, United States
$104k-$139k/yr HybridFull Time
OneTrust
OneTrust: Software platform for data privacy, security, and compliance governance.
5+ YOEBA/BS required,5+ years client-facing CSM/professional services experience,enterprise account management,experience with SFDC and Gainsight,ability to engage C-suite and travel 10-20%.
SFDC, Gainsight
2w
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Service & Engagement Executive Team Leader
Lemont, Illinois, United States
$64k-$128k/yr OnsiteFull Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
4-year degree or equivalent experience; leadership and people management; guest service, scheduling, and performance management; ability to lift up to 40 pounds; flexible schedule including weekends and holidays.
2mo
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Customer Service Manager - State Farm Agent Team Member
Willowbrook, Illinois, United States
$28k-$70k/yr OnsiteFull Time
Tunisia Hopkins State Farm
Tunisia Hopkins State Farm: Local agency providing personalized insurance and financial services.
Customer service focus with strong communication, problem-solving, and ability to engage clients; sales minded with potential for advancement.
1mo
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Customer Manager (Natural Channel)
Oak Brook, Illinois, United States
$57k-$72k/yr FieldFull Time
Acosta
Acosta: A retail sales and marketing agency driving brand growth.
0.5+ YOEBA or equivalent experience; minimum six months retail/CPG experience; strong Microsoft Office and web application skills; presentation, project management, and client engagement abilities.
Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Outlook
4d
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Service & Engagement Team Leader
Lombard, Illinois, United States
$24-$40/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
High school diploma or equivalent; previous retail experience preferred but not required. Requires team leadership, communication, workload management, cash handling, technology use, and ability to lift up to 44 pounds.
handheld scanners
2w
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Engineering Manager, ZAIDYN Customer Engagement (ZCE) 2.0
Chicago or New York
$197k-$216k/yr HybridFull Time
ZS
ZS: Global management consulting and technology firm for healthcare and life sciences.
Engineering management experience, deep software engineering and system design expertise, hands-on GenAI/LLM delivery, Python and backend framework familiarity, strong stakeholder communication.
Python, FastAPI, Flask, GenAI, LLMs
20h
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
Presbyterian Homes
Presbyterian Homes: A mission-driven, not-for-profit senior living organization providing a full continuum of care.
7+ YOE7+ MgmtBachelor's degree and 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields. Requires multi-site standards, facilitation, communication, training, and change leadership experience.
dashboards, scorecards
1mo
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Account Manager, Client Engagement & Adoption
Chicago or Atlanta or New York City or United States
$80k-$95k/yr RemoteFull Time
Altus Group
Altus GroupTSX: AIF: Provides intelligence and software for commercial real estate investment.
2+ YOE2–5+ years in account management, customer success, SDR/BDR, or sales in a SaaS/B2B environment; experience managing large client portfolios; CRM (Salesforce) experience beneficial; strong communication, coachability, and commercial mindset.
Salesforce