41 customer retention manager jobs at 32 companies in Lyons, IL
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Retention Marketing Manager
Fargo or Chicago
$80k-$100k/yr HybridFull Time
3+ YOEBachelor's or equivalent,3–6 years retention/lifecycle/CRM or eCommerce marketing experience,strong analytics,communication,project management,and ability to translate customer insights into retention programs.
3mo
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Customer Retention Specialist - State Farm Agent Team Member
Chicago, Illinois, United States
$40k-$60k/yr OnsiteFull Time
Customer service/account management experience; strong communication; willing to obtain state insurance licenses.
1d
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Customer Retention Specialist - State Farm Agent Team Member
Elgin, Illinois, United States
$35k-$55k/yr OnsiteFull Time
Strong interpersonal, communication, listening, problem-solving, and customer experience skills required; customer service or account management preferred; must obtain applicable state insurance licenses.
16h
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Customer Retention Specialist - State Farm Agent Team Member
Oak Park or Chicago
OnsiteFull Time
Strong interpersonal, communication, listening, and problem-solving skills; detail-oriented customer focus; customer service or account management preferred; ability to obtain applicable state insurance licenses.
1w
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Manager, Customer Retention Strategy & Analytics
Chicago or New York City
$115k-$128k/yr HybridFull Time
4+ YOE4+ years analytics experience influencing business decisions; deep SQL fluency, experimentation and causal measurement experience, data visualization and automation experience, cross-functional collaboration, and executive storytelling.
SQL, Tableau, Looker, Python, LLMs, MCPs
1w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2d
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Customer Success Manager
Chicago or United States
$100k-$110k/yr RemoteFull Time
4+ YOEBenefits experience and 4–5 years of customer-facing account leadership required, with success in retention, account growth, commercial negotiations, executive communication, and strategic customer advising.
Claude, Gemini
2d
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Customer Success Manager
Milwaukee or Chicago or Madison
RemoteFull Time
2+ YOERequires 2–5 years in SaaS success, inside sales, retention, or customer growth; bachelor's degree; cold outreach, CRM/reporting, analytical, communication, problem-solving, and process-building skills.
CRM, Salesforce, Gainsight, HubSpot, Microsoft Excel, SQL, CRM, eMAR, EHR, Billing
3mo
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Customer Success Manager
Chicago or Toronto
HybridFull Time
Experience in B2B SaaS customer success; builder mindset; thrive in fast-paced early-stage settings; proven ability to drive retention, adoption, and long-term customer success; experience leading executive-level conversations and complex client presentations.
CRM
2mo
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Customer Success Manager (Enterprise)
Chicago or United States or Ireland or India or United Kingdom
RemoteFull Time
5+ YOE5+ years in customer success/account management for SaaS enterprise customers, proven retention/expansion outcomes, strong executive communication and stakeholder management, ability to operate independently in a fast-paced environment.
PRM, APIs
1d
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Senior Enterprise Customer Success Manager (AUS)
Brisbane or Sydney or Melbourne or London or Chicago
OnsiteFull Time
4+ YOERequires 4+ years in relationship-based customer-facing work, account growth, enterprise procurement, strategic accounts, retention and utilisation ownership, communication, sales awareness, collaboration, and technology proficiency.
Slack, HubSpot, Google Workspace
3w
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Customer Success Manager
Chicago or United States
$150k/yr RemoteFull Time
3+ YOE3+ years global account management in technology/SaaS, cybersecurity experience preferred, proven retention and expansion success, ability to influence executives, travel for events, meet KPIs, use Clari/Salesforce/Gainsight.
Clari, Salesforce, Gainsight
2mo
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Customer Success Manager II - San Francisco, CA
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yr OnsiteFull Time
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
OpenGov Public Service Platform, ERP
1mo
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
1mo
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Senior Manager/Director, Attrition Programs – Customer Success
Chicago, Illinois, United States
$143k-$262k/yr HybridFull Time
7+ YOE7+ years in customer success/renewals/retention in enterprise SaaS; program leadership, analytics, commercial acumen, Salesforce platform experience; Bachelor's required, MBA preferred.
Salesforce
3w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
1mo
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Director, Customer Success (Renewals Ownership Required)
Holmdel or Raleigh or Denver or Austin or Philadelphia or Chicago
$160k-$180k/yr HybridFull Time
7+ YOEBachelor's degree, 7+ years in customer success or similar leadership, proven retention results, strong strategic leadership, communication, CRM/tool proficiency, and data-driven decision-making.
2w
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Global Head of Customer Experience, Property Management
Chicago or Dallas or New York City or San Francisco
$275k-$330k/yr RemoteFull Time
15+ YOE15+ years senior property/facilities/real estate operations leadership with multi-region scope, P&L ownership, client retention and people development experience; strong commercial, data-driven and program management skills.
3w
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Technical Success Manager
Chicago, Illinois, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles, knowledge of enterprise cybersecurity/networking/cloud/SaaS, ability to drive adoption and retention, strong communication and stakeholder management.
1mo
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Client Success Manager
Chicago, Illinois, United States
$117k-$130k/yr HybridFull Time
Manage retention and adoption for a book of SMB retail clients; strong ownership, communication, organization, and ability to translate client needs into product signals.
ERP, Google Sheets, Microsoft Excel, Salesforce, Gong, Intercom
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