17 customer experience director jobs at 9 companies in Beecher, MI
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk/Salesforce Service Cloud/Intercom, AI automation, 24/7 support, and SaaS scale-ups.
Zendesk, Salesforce Service Cloud, Intercom
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk, Salesforce Service Cloud, Intercom; AI/automation in support; 24/7 support models; excellent communication.
Zendesk, Salesforce Service Cloud, Intercom
2d
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Director, Customer Loyalty and Retention
United States or Southfield
$230k-$268k/yr RemoteFull Time
10+ YOE3+ MgmtBachelor's degree or equivalent experience; 10+ years in customer loyalty, retention, lifecycle marketing, or CRM, including 3+ years in leadership. Requires data analysis, executive presentation, collaboration, and program management skills.
3mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and program management track record, willingness to travel ~15-20%, pass background and drug screen.
CRM, PLM
2mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and account management track record, willingness to travel 15-20%, background and drug screening required.
CRM, PLM
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Assistant Store Director
Flint or Grand Blanc
OnsiteFull Time
5+ YOE4+ MgmtBachelor's degree or equivalent experience; minimum 5+ years retail/grocery/operations experience; 4+ years progressive leadership; strong merchandising, financial and people management skills.
1mo
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Director, Engineering
Wixom, Michigan, United States
OnsiteFull Time
12+ YOE5+ Mgmt12+ years engineering experience with 5+ years leading engineering teams in manufacturing; deep mechanical/electrical/systems background; customer-facing technical leadership; experience with ISO/CMMC/ITAR/AS9100 compliance.
1w
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Director of Hotel Operations
Birmingham, Michigan, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree in hospitality, business, or related field; 5+ years of progressive luxury hotel leadership experience; hotel systems, financial analysis, Microsoft Office proficiency; strong strategic and communication skills.
Microsoft Office Suite
2w
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Lansing, MI Area Director
East Lansing or Texas or Oklahoma or Louisiana or Ohio or Kentucky or Michigan
FieldFull Time
5+ YOERequires 5+ years of multi-unit leadership experience, staff development, P&L management, budgeting, financial reporting, operational standards, flexible scheduling, and customer service expertise.
P&L
2mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
3d
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Owner Loyalty, Director
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOEBachelor’s degree and 10+ years in automotive, customer experience, CRM, sales operations, marketing, dealer networks, or commercial strategy; requires cross-functional leadership, analytics, dealer operations, and executive communication.
CRM, AI
3d
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Owner Loyalty, Director
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOEBachelor's degree required with 10+ years in automotive, customer experience, CRM, sales operations, marketing, dealer networks, or commercial strategy. Requires cross-functional leadership, analytics, stakeholder management, and executive communication.
CRM, AI
1w
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Director, Strategy & Revenue Planning
Novi or United States
$161k-$237k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in sales, strategy, business planning, revenue planning, customer strategy, or customer-facing leadership in automotive or complex technology environments; global leadership experience required.
Salesforce, QLIK
1w
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Director, Strategy & Revenue Planning
Novi or North America or Europe or Asia
$161k-$237k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in sales, strategy, business planning, revenue planning, or customer strategy within automotive or complex technology environments; global matrix leadership experience required.
Salesforce, QLIK
3w
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Assistant Store Director - North Detroit Market
Washington Township or Auburn Hills or Rochester Hills or Chesterfield Township or Lapeer or Port Huron or Oxford Township or Marysville or Lenox Township or Macomb Township or Lake Orion
FieldFull Time
5+ YOE4+ MgmtBachelor’s degree or equivalent experience; 5+ years of retail, grocery, operations management, or customer service experience; 4+ years of progressive leadership experience and strong business acumen.
85/15
2w
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Assistant Store Director - White Lake Twp, MI
White Lake Township, Michigan, United States
OnsiteFull Time
5+ YOE4+ MgmtBachelor's degree or equivalent experience, 5+ years of retail, grocery, operations management, or customer service experience, and 4+ years of progressive leadership experience.
85/15
3w
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Director-New Ventures & Service Business Incubation
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in new business development or venture building, 5+ years leadership, experience launching services to market, financial and P&L skills, customer discovery, pilot management, and a bachelor's degree or equivalent.
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