1mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director of Guest Experience
Beverly Hills, California, United States
$97k-$107k/yr OnsiteFull Time
3+ YOE3+ years luxury hotel experience with supervisory responsibility, college degree preferred (hospitality), strong guest service and sales skills, MS Office proficiency, multilingual preferred, and work authorization for the location required.
Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Teams
1mo
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Customer Success Director
El Segundo, California, United States
OnsiteFull Time
HiveWatch: Provides an AI-powered platform for centralizing physical security operations.
8+ YOE8+ years in customer success/account management in B2B SaaS, direct people management experience, proven post-sale/process building, experience with enterprise CSM tooling, analytical and data-driven, based in or willing to work from El Segundo, CA with regular customer travel.
Gainsight, Totango, ChurnZero
1mo
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Director, Customer Success
Simi Valley, California, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree required, 10+ years in customer success/account management/operations leadership with 5+ years managing multi-disciplinary teams; experience in technology/IoT or MedTech/lab environments; CRM and analytics experience; strong leadership and communication.
CRM, analytics, KPI dashboards
4w
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Director, AI Transformation & Customer Success
San Francisco or Seattle or Los Angeles or New York City or United States
$223k-$316k/yr RemoteFull Time
12+ YOE12+ years driving transformation or customer success in complex, high-growth environments; experience leading large teams, guiding AI adoption, building transformation playbooks, executive engagement, and data-driven operational rigor.
2mo
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Director of Fitness and Membership Experience (58765)
Long Beach, California, United States
$80k-$100k/yr OnsiteFull Time
3+ YOEBachelor’s degree in Exercise Science, Sports Management, Athletic Training Education, or Health & Wellness Promotion; Master’s preferred; 3–5+ years leadership in fitness/membership; revenue growth and customer service skills; certifications preferred.
1d
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Director, Customer Support Services
Sacramento or Dallas or Houston or Billings or Santa Ana or Fremont or San Diego or Salt Lake City
$116k-$180k/yr RemoteFull Time
5+ YOE7+ MgmtBachelor's or equivalent, 7+ years management experience, 5+ years functional/project management experience, supply chain/strategic sourcing expertise, strong leadership and communication, database/data analysis aptitude.
22h
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Director, Customer Support Services
Sacramento or Dallas or Houston or Billings or Santa Ana or Fremont or San Diego or Salt Lake City
$116k-$180k/yr RemoteFull Time
5+ YOE7+ MgmtBachelor's or equivalent, 7+ years management experience, 5+ years functional experience, supply chain/strategic sourcing expertise, leadership and stakeholder engagement, strong technical/data acumen, reside in Western US, ability to travel up to 40%.
1w
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Director, Data Analytics (Customer Experience / Member Growth & Retention) - REMOTE
Long Beach or United States
$96k-$209k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years managed care/Medicare experience, 5+ years supervisory experience, Bachelor degree or equivalent, Power BI/Salesforce/Excel proficiency, strong leadership and cross-team collaboration skills.
Microsoft Excel, Power BI, Salesforce, Salesforce Analytics
1mo
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Senior Manager/Associate Director, Customer Happiness
Calabasas, California, United States
HybridFull Time
8+ YOE8+ years in customer experience with proven people leadership, BPO management, AI/automation deployment, experience with Gorgias/Kodif/Shopify/Klaviyo, strong CX metrics and systems thinking.
Kodif, Gorgias, Kustomer, Richpanel, Gladly, Decagon, Siera, Siena, Zendesk, Shopify, Klaviyo, Okendo, Trustpilot, Amazon, Google, Fuego, Looker, Omni, BigQuery, TikTok Shop, Facebook, Instagram
1mo
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Director, Customer Success and Technical Solutions
Los Angeles, California, United States
$172k/yr OnsiteFull Time
8+ YOE8+ years in health care analytics/consulting; master's preferred; SaaS leadership; strong communication; cross-functional collaboration; data integration/healthcare policy experience.
SaaS, data visualization, analytics, EMR, HIE
1w
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Traffic Director - Malibu, CA
Malibu, California, United States
$19/hr OnsitePart Time
Provide courteous customer assistance, direct and control vehicle flow in parking lots, work unsupervised, make independent decisions, stand for long periods, lift up to 25 pounds.
2w
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Director of Admissions (63576)
Garden Grove, California, United States
$90k-$100k/yr OnsiteFull Time
4+ YOE2+ MgmtMinimum ~4 years relevant experience (2–3 years sales/customer service plus 2 years as Associate/Director), strong admissions knowledge, team leadership, communication, compliance and budget management.
1mo
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Technical Director, Commercial Auto
Philadelphia or Seattle or Boston or Chicago or Los Angeles or Plano or Salt Lake City
RemoteFull Time
10+ YOE10+ years consulting experience in commercial auto risk control, bachelor's in engineering preferred, familiarity with AI, telematics, FMCSA/SMS, strong coaching, training, analytical and communication skills; travel ~30-40%.
AI, Microsoft Office, FMSCA/SMS
2mo
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Store Director
Westlake Village or Pasadena
$65k-$80k/yr OnsiteFull Time
Prior retail or salon management experience required; esthetician or cosmetology experience preferred; flexible full-time availability; strong leadership and customer-service skills.
3w
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Director of Guest Services
Hollywood or Los Angeles
$77k-$97k/yr OnsiteFull Time
2+ YOEHigh school diploma/GED + 2 years guest services/front desk experience, or an associates degree in hospitality/business with no experience; supervisory, communication, conflict resolution, and guest relations skills required.
2mo
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Director, Finance Business Partner (Customer Care & Ancillary Business)
Glendale, California, United States
$160k-$200k/yr OnsiteFull Time
12+ YOE12+ years of progressive financial experience; strong finance leadership; experience with customer operations or call centers; knowledge of AI/automation highly preferred; advanced Excel and financial modeling.
Excel, Financial Modeling, BI tools
1w
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Strategy Director, UX
Chicago or Los Angeles or New York City or San Francisco
$130k-$150k/yr HybridFull Time
10+ YOE10+ years in digital/UX/experience strategy with agency and enterprise experience; expertise in IA, customer journeys, content strategy; strong presentation, facilitation, and leadership skills.
Keynote, Google Slides, Monks.Flow
3mo
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Director of Front Office
Los Angeles, California, United States
$110k-$130k/yr OnsiteFull Time
5+ YOE5+ years of front office experience; 21+ years old; Bachelor's in hospitality; strong communication and people skills; prior hospitality leadership; flexible schedule; ability to multitask in a fast-paced environment.
OPERA, ALICE
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