56 customer experience director jobs at 36 companies in Hamden, CT
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
5d
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
1mo
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Customer Business Director (Onsite)
East Hartford or India
$132k-$252k/yr OnsiteFull Time
7+ YOEBachelor's +10 yrs or Advanced degree +7 yrs in aerospace/commercial aerospace; contract negotiation, project management, external-facing experience, influential leadership, customer/account management; U.S. citizenship required.
3mo
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Sr. Director, Customer Acquisition
Stamford, Connecticut, United States
$190k-$220k/yr RemoteFull Time
8+ YOERequires 8–12+ years in performance marketing or paid acquisition, $35M+ media budget experience, paid search/social expertise, analytics and attribution skills, team leadership, Google Analytics experience, and travel up to 25%.
Performance Max, Google Analytics, Google, Meta, Reddit, Pinterest, YouTube
3mo
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Funeral Director Apprentice
Milford, Connecticut, United States
$23/hr OnsiteFull Time
Recent mortuary science graduate and national board pass preferred; valid or obtainable funeral director/embalmer license, valid driver's license, able to lift up to 100 lbs, willing to work on-call and participate in community outreach.
1w
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Director, Customer Partner - Insurance
Norwalk, Connecticut, United States
$162k-$349k/yr OnsiteFull Time
5+ YOE5+ years running account P&L with end-to-end sales experience, deep knowledge of business and technology trends, proven revenue and profitability management, and customer executive relationship skills. Bachelor's or Master’s preferred.
Microsoft, Google, Amazon, Skillsoft
3w
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOE10+ years product management or customer experience experience; experience with VoC platforms, journey analytics, Agile product practices, AI/text analytics, executive influence and team leadership.
Medallia, Qualtrics
3w
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOERequires 10+ years in product management, customer experience, insights, digital experience, strategy, consulting, or related fields; enterprise platform leadership; executive influence; VoC, Agile, journey analytics, and AI insights experience.
Medallia, Qualtrics, AI, Agile, NPS, CSAT
1mo
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Veterinary Hospital Director
Norwalk, Connecticut, United States
OnsiteFull Time
MedVet: Provides emergency and specialty healthcare services for companion animals.
5+ Mgmt5+ years leadership experience, dyad leadership with Medical Director, hiring/onboarding/staff development, budget management, regulatory compliance, Microsoft Office proficiency, strong communication and customer service skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3d
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Director
Manchester, Connecticut, United States
$26-$30/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with coaching, communication, team-building, multitasking, operational systems, and ability to perform prolonged standing and lifting.
2mo
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Director, CRM & Customer Lifecycle Marketing
Stamford or Simsbury
$156k-$173k/yr OnsiteFull Time
8+ YOE8+ years in CRM or lifecycle marketing, Bachelor's degree required, experience building segmentation and lifecycle programs across email/SMS/loyalty/e-commerce, strong analytics and cross-functional partnership, proven people management experience.
Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign, HubSpot
1mo
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Executive Director
Darien, Connecticut, United States
OnsiteFull Time
3+ YOEBachelor's degree required, 3+ years management experience in senior living, strong customer service and regulatory compliance knowledge, sales and financial management experience.
YARDI
1mo
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Director, Data Engineering (Sales, Customer, & Distribution Lead)
Hartford or St. Paul
$139k-$230k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's in STEM, 5+ years related experience, 3+ years management, 2+ years insurance experience, 3+ years with AWS, Python and Databricks, CI/CD and SQL proficiency, strong communication and data governance experience.
AWS Cloud Services, Python, Databricks, CI/CD, DevOps, SQL, APIs
6d
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Associate Client Success Director
Greenwich or United States
$86k-$240k/yr RemoteFull Time
8+ YOEBachelor's degree required; 8+ years of healthcare industry experience, client success or relationship management experience, strong analytical and presentation skills, healthcare claims and EMR knowledge, and value-based care experience.
EMR
4d
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Director of Guest Services
Mystic, Connecticut, United States
$70k-$75k/yr OnsiteFull Time
3+ YOERequires 3–5 years of hotel management experience, leadership and communication skills, problem-solving ability, hotel operations knowledge, and availability for varied weekend, holiday, and evening schedules.
Hilton PEP
4d
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Director of Guest Services
Mystic, Connecticut, United States
$70k-$75k/yr OnsiteFull Time
3+ YOERequires 3–5 years of hotel management experience, strong leadership and communication skills, problem-solving ability, hotel operations and reservation system knowledge, and weekend, holiday, and evening availability.
reservation systems, Hilton PEP
2mo
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Physical Plant Director
Farmington, Connecticut, United States
$70k-$80k/yr OnsiteFull Time
2+ YOEMinimum 2 years healthcare maintenance and supervision experience; proven leader to oversee maintenance, housekeeping and laundry; technology-savvy; strong communication, customer service, and project coordination skills.
TELS
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
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