16 customer experience director jobs at 15 companies in Rhode Island
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
3mo
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Director of Customer Success
United States or Canada or Toronto or California or New York or Connecticut or New Jersey or Washington or Oregon or Delaware or Maine or Massachusetts or Maryland or New Hampshire or Rhode Island or Vermont or District of Columbia or Pennsylvania or Virginia or Colorado or Texas or Illinois or Hawaii
$192k-$243k/yr RemoteFull Time
8+ YOE8+ years leading enterprise customer success or post-sale organizations at B2B SaaS, proven people-manager of managers, ownership of NRR/GRR/expansion outcomes, executive presence, and experience with tiered coverage models and CS-to-product integrations.
2w
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Senior Director, Customer Business Development (CVS)
Rhode Island or United States
$170k-$210k/yr RemoteFull Time
10+ YOEBachelor’s degree and 10+ years of direct selling, customer business management, commercial strategy, or CPG experience. Requires drug-channel experience, P&L ownership, forecasting, cross-functional planning, and people leadership.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Access, POS, omnichannel
2mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
2w
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Director of Rooms
Providence, Rhode Island, United States
$85k-$95k/yr OnsiteFull Time
6+ YOERequires 6+ years of progressive hotel or related experience, previous management experience, or a relevant college degree with related experience. Proficiency in Windows and office productivity software required.
Windows, Front Office computer system, P.B.X. console, pagers, radios
3w
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Food & Beverage Director
Newport, Rhode Island, United States
OnsiteFull Time
5+ YOERequires 5+ years of progressive food and beverage leadership experience, strong financial and luxury-service expertise, team leadership, regulatory knowledge, flexible scheduling, and Microsoft Office proficiency.
Microsoft Office Suite, HACCP
2mo
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(Remote) Director, Support Services
Rhode Island or Pennsylvania or Virginia or Saskatchewan or Ontario or Georgia or Florida or Massachusetts or North Carolina or Manitoba or United States or Canada
$100k-$120k/yr RemoteFull Time
8+ YOE3+ Mgmt8+ years progressive leadership in client/technical support, healthcare technology support experience, deep knowledge of EMR/EHR and HIPAA, experience with KPIs, budgets and workforce planning, comfort with AI/automation, valid passport and ability to travel ~20%.
EMR, EHR, Microsoft Dynamics 365 CRM
2mo
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(Remote) Director, Support Services
Rhode Island or Pennsylvania or Virginia or Georgia or Florida or Massachusetts or North Carolina or Saskatchewan or Ontario or Manitoba
$100k-$120k/yr RemoteFull Time
8+ YOE8+ years leading client/technical support in healthcare technology; experience with EMR/EHR and practice management; strong operational, analytical, financial, and people leadership; ability to travel ~20% and hold valid passport.
Harris CareTracker, EMR/EHR, Microsoft Dynamics 365 CRM
2mo
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Director, Client Services ( Remote - East Coast)
United States or Alaska or Hawaii or New Mexico or North Dakota or South Dakota or Rhode Island or Vermont
$155k/yr RemoteFull Time
10+ YOEExtensive leadership in global client services, 10+ years experience, bachelor's required (master's preferred), expertise with contact center technologies, CRM, order management, automation, KPI and performance management.
CRM
3w
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Food Service Director
Westerly, Rhode Island, United States
OnsiteFull Time
4+ YOE1+ MgmtRequires 4+ years of food service experience, including 1–3 years in management, a bachelor's degree or equivalent experience, strong communication, customer rapport, and ability to lift up to 50 pounds.
P&L
2mo
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Director, Account Management
Pennsylvania or Belmont or Colorado or California or Hawaii or Nevada or New York or Maryland or Washington or Connecticut or Rhode Island or United States
$181k-$284k/yr RemoteFull Time
8+ YOE2+ Mgmt8+ years in account management or customer success with 2+ years leadership; experience managing churn, CSAT, and SLAs; proficiency with Salesforce and Microsoft Excel; strong communication and analytical skills.
AIR, AVA, ACE, Salesforce, Microsoft Excel
2d
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National Director of Trade Marketing
Arizona or California or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Massachusetts or Maryland or Michigan or Missouri or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or Texas or Wisconsin
$170k-$175k/yr RemoteFull Time
8+ YOE5+ MgmtBachelor's degree required; 8+ years in trade, commercial, field, sales, or customer marketing; 5+ years leading multi-state teams; budget, ROI, retail, sales partnership, and cross-functional leadership experience.
3h
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Assistant Math Learning Center Director
Portsmouth, Rhode Island, United States
$23-$26/hr OnsitePart Time
Passion for math and working with students, eagerness to learn, teamwork skills, and ability to balance diverse responsibilities. Prior customer relationship and sales experience preferred; math literacy test required.
2mo
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Director, Delivery Partner - Major Hospital Network
Rhode Island or Massachusetts or Norwalk or Southbury or California or Colorado or New York City or Washington or Washington, D.C. or United States
$162k-$291k/yr OnsiteFull Time
10+ YOE10+ years IT service delivery experience with 5+ years in healthcare IT managed services or Epic-enabled hospital operations; experience managing large multi-year contracts and budgets, leading 150+ blended workforce, ITIL-grounded service management, strong customer and financial governance skills.
Epic EHR, ITIL, Microsoft
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