74 customer experience lead jobs at 40 companies in Rhode Island
2d
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Guest Experience Lead | Wayland Square
Providence, Rhode Island, United States
$25-$28/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, experience leading, mentoring, or delegating, legal work authorization, and reliable transportation. High school diploma/GED and sales leadership experience are preferred.
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
4d
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Manager, Customer Success - Enterprise
United States or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Washington or Colorado or Hawaii or Illinois or Maine or Minnesota or Nevada or Ohio or Rhode Island or Vermont or Virginia or District of Columbia
$104k-$175k/yr RemoteFull Time
5+ YOE3+ MgmtRequires 5+ years in Customer Success or a related client-facing role and 3+ years managing people, with success leading high-performing teams and executive customer relationships. Real estate, mortgage, or marketplace experience preferred.
4d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
1mo
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Shift Lead
North Kingstown, Rhode Island, United States
$18-$21/hr OnsiteFull Time
1+ YOEMinimum one year prior leadership/key-holder retail experience, fluent English, cash handling and opening/closing experience, ability to follow compliance and inventory procedures.
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
4w
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
3d
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Sourcing Lead Marketing and Customer Collateral
Johnston or Westwood
$97k-$125k/yr HybridFull Time
3+ YOERequires 3+ years of strategic sourcing or category experience, negotiation leadership, commercial acumen, financial modeling, advanced analytics, cross-functional collaboration, planning, communication, and presentation skills.
2mo
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Lead Sales (Key Holder)
Cranston, Rhode Island, United States
OnsitePart Time
Part-time retail sales role; customer service, sales, and store operations; strong communication and a customer-focused approach.
2d
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Customer Engineering Product Specialist
Shoreview or Alabama or Arizona or California or Colorado or Delaware or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Missouri or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$100k-$150k/yr OnsiteFull Time
Bachelor's degree in engineering or STEM required, with senior or lead engineer experience, technical problem-solving expertise, product integration knowledge, and customer and cross-functional engineering experience.
Digital Master Control (DMC), Microgrid Control (MGC), AutoCAD Electrical, Modbus RTU/TCP, Ethernet IP, IEC61850, OPC UA, Microsoft Office
1w
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Customer Lifecycle & CRM Manager
Cumberland, Rhode Island, United States
OnsiteFull Time
Experience leading CRM, lifecycle marketing, retention, or customer engagement programs, with expertise in segmentation, journey design, personalization, automation, data analysis, stakeholder management, and cross-functional collaboration.
3mo
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Director of Customer Success
United States or Canada or Toronto or California or New York or Connecticut or New Jersey or Washington or Oregon or Delaware or Maine or Massachusetts or Maryland or New Hampshire or Rhode Island or Vermont or District of Columbia or Pennsylvania or Virginia or Colorado or Texas or Illinois or Hawaii
$192k-$243k/yr RemoteFull Time
8+ YOE8+ years leading enterprise customer success or post-sale organizations at B2B SaaS, proven people-manager of managers, ownership of NRR/GRR/expansion outcomes, executive presence, and experience with tiered coverage models and CS-to-product integrations.
1mo
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FOOD UNIT LEAD (FULL TIME)
Narragansett, Rhode Island, United States
$20-$20/hr OnsiteFull Time
Prior cook experience preferred; responsible for supervising staff, food preparation, sanitation, cash handling, scheduling, inventory, and customer service in a school foodservice setting.
2w
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Parking Team Lead ($20-$23/hr) - Care New England Kent Hospital
Warwick, Rhode Island, United States
$20-$23/hr OnsitePart Time
High school diploma or GED, valid driver's license with clean record, age 18+, background and drug screening, and completion of wheelchair safety training. Parking supervisory experience required.
LinkedIn
2mo
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Shift Manager Closing & Weekend Shifts Up to $19
Coventry, Rhode Island, United States
$13-$23/hr OnsiteFull Time
1+ YOE1 year restaurant/retail experience with 3 months shift lead, cash handling, team leadership, and adherence to health, safety, and quality standards.
3d
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Lead Insurance Retention Agent (60221)
Providence or Lincoln
$30-$38/hr HybridFull Time
4+ YOEHigh school diploma or GED, 4–6 years of insurance customer service or sales experience, valid personal lines license, and Service Tier Insurance designation required; associate degree preferred.
2w
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Merchandising Service Associate - Plant Service Lead
Cranston, Rhode Island, United States
OnsiteFull Time
0.5+ YOERequires 6 months of live nursery or general merchandising experience. Preferred: high school diploma/GED, Lowe’s sales floor experience, planogram merchandising, and power equipment operation.
Zebra phone, CCTV, Microsoft?
5d
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Lead Logistics Analyst
Michigan or Indiana or Virginia or Florida or Rhode Island or Washington, D.C. or New York or Bristol or Quincy or Cranston or Auburn Hills or West Lafayette or East Syracuse or Orlando or Ashburn or Grayling or United States
$102k-$159k/yr RemoteFull Time
8+ YOEBachelor's degree with 8+ years or master's degree with 6+ years in logistics, customs, import/export compliance, and freight programs; ERP/MRP and Microsoft Office experience required.
ERP, MRP, Oracle, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
2mo
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Lead Trainer Ambulatory Pharmacy Technician 40D
Warwick, Rhode Island, United States
OnsiteFull Time
1+ YOERI pharmacy technician registration and national CPhT required; minimum 1 year pharmacy technician experience (5+ years preferred); training, inventory, customer service, and regulatory compliance skills.
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