75 customer experience director jobs at 52 companies in Trumbull, CT
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
2w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
3mo
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Sr. Director, Customer Acquisition
Stamford, Connecticut, United States
$190k-$220k/yr RemoteFull Time
8+ YOERequires 8–12+ years in performance marketing or paid acquisition, $35M+ media budget experience, paid search/social expertise, analytics and attribution skills, team leadership, Google Analytics experience, and travel up to 25%.
Performance Max, Google Analytics, Google, Meta, Reddit, Pinterest, YouTube
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Funeral Director Apprentice
Milford, Connecticut, United States
$23/hr OnsiteFull Time
Recent mortuary science graduate and national board pass preferred; valid or obtainable funeral director/embalmer license, valid driver's license, able to lift up to 100 lbs, willing to work on-call and participate in community outreach.
3d
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Senior Director, Sales & Customer Marketing
Norwalk, Connecticut, United States
HybridFull Time
8+ YOEBachelor's degree and 8+ years of progressive CPG experience across sales/account management and downstream marketing. Requires Amazon and Walmart.com experience; MBA and people leadership preferred.
Walmart Connect, Roundel, Nielsen, Circana/IRI, Amazon, Walmart.com
2d
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Customer Service Associate - Oceanside Branch
Oceanside or New York or United States
$22-$29/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent and at least 1 year of retail banking experience required. Requires customer service, cash handling, compliance, record keeping, problem-solving, and PC skills.
PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, Transaction Research, Bank Secrecy Act (BSA), Currency Transaction Report (CTR), Suspicious Activity Report (SAR), SOX 404
3mo
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Funeral Director
Garnerville, New York, United States
OnsiteFull Time
1+ YOEHigh school diploma; funeral director license; mortuary school completion; 1+ year customer service/ funeral industry experience preferred; license maintenance; on-call ability; MS Office proficiency.
Microsoft Office
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Director of Retention & Customer Lifecycle
Yonkers, New York, United States
$180k-$200k/yr RemoteFull Time
8+ YOE8+ years in retention/CRM or growth marketing, DTC scaling experience, strong analytics and experimentation skills, experience leading teams and agencies, proficiency with listed marketing and BI tools.
Shopify, Klaviyo, Recharge, Attentive, Postscript, GA4, Triple Whale, Looker, Tableau
3mo
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Funeral Director - Advance Planning
New City, New York, United States
$78k/yr OnsiteFull Time
1+ YOEHigh school diploma or equivalent; 1-2 years college or equivalent; 1-2 years customer service or sales experience preferred; valid driver’s license; insurance license if required; state funeral director license; funeral director license.
CRM, Presentation Software, Microsoft Office
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOE10+ years product management or customer experience experience; experience with VoC platforms, journey analytics, Agile product practices, AI/text analytics, executive influence and team leadership.
Medallia, Qualtrics
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOERequires 10+ years in product management, customer experience, insights, digital experience, strategy, consulting, or related fields; enterprise platform leadership; executive influence; VoC, Agile, journey analytics, and AI insights experience.
Medallia, Qualtrics, AI, Agile, NPS, CSAT
5d
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Director, Customer Partner - Insurance
Norwalk, Connecticut, United States
$162k-$349k/yr OnsiteFull Time
5+ YOERequires 5+ years running account P&L, business and technology trend knowledge, end-to-end sales process experience, and demonstrated revenue, cost, profitability, trend, and risk management.
Microsoft, Google, Amazon, Skillsoft
3w
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FSD Food Service Director
Mount Vernon, New York, United States
$90k/yr OnsiteFull Time
3+ YOE3+ years food service director experience, leadership and management skills, knowledge of dietary restrictions and health codes, strong communication and customer service.
3w
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EVS/Housekeeping Director - Bronx, NY
Bronx, New York, United States
$95k-$105k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree and equivalent related experience, five years of healthcare housekeeping management, budgeting and financial analysis, leadership, organization, customer service, and Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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Athletic Director
Oceanside, New York, United States
OnsiteFull Time
BOC licensed athletic trainers; NYS licensure required; new grads welcome; strong customer service, communication, and time-management skills; ability to cover events and clinical duties.
1mo
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Director, Data Engineering (Sales, Customer, & Distribution Lead)
Hartford or St. Paul
$139k-$230k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's in STEM, 5+ years related experience, 3+ years management, 2+ years insurance experience, 3+ years with AWS, Python and Databricks, CI/CD and SQL proficiency, strong communication and data governance experience.
AWS Cloud Services, Python, Databricks, CI/CD, DevOps, SQL, APIs
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