116 customer experience director jobs at 82 companies in Webster, MA
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
3mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
2mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
2w
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Director of Guest Experience
Boston, Massachusetts, United States
$105k-$115k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of progressive luxury hotel leadership experience, VIP guest management, service recovery, and Opera Cloud or comparable property-management and messaging platforms; hospitality degree preferred.
Opera Cloud, Opera, ALICE
3w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
3w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1d
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Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
1mo
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Associate Director, Customer Service
Waltham, Massachusetts, United States
$143k-$206k/yr OnsiteFull Time
10+ YOE5+ MgmtBS/BA and 10+ years customer-facing or operations experience, 5+ years managing employees, expertise in O2C/ERP processes, strong data-driven decision making, stakeholder management, and communication skills.
ERP
2w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
3w
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2w
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Sr. Director, Customer Marketing
Waltham, Massachusetts, United States
$288k-$313k/yr HybridFull Time
12+ YOE7+ MgmtRequires a bachelor's degree, 12+ years in B2B marketing, 7+ years managing teams, enterprise technology experience, and success leading customer marketing programs; MBA and cybersecurity experience preferred.
Salesforce, Adobe Marketo, Gainsight
2mo
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Customer Business Director (Onsite)
East Hartford or India
$132k-$252k/yr OnsiteFull Time
7+ YOEBachelor's +10 yrs or Advanced degree +7 yrs in aerospace/commercial aerospace; contract negotiation, project management, external-facing experience, influential leadership, customer/account management; U.S. citizenship required.
3w
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Associate Director, Customer Master Lead
Boston, Massachusetts, United States
$160k-$240k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree required; 8+ years MDM experience and 3+ years leading MDM programs; expertise in customer (HCP/HCO) MDM, data governance, cloud migration, and stakeholder engagement.
Reltio, Informatica IDMC MDM, OneKey, MedPro, SP/SD, Snowflake, Veeva, Salesforce, Oracle ERP
1w
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Senior Assistant Director of Student Accounts, Customer Experience
Boston, Massachusetts, United States
$60k-$85k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3–5 years of progressively responsible experience in student accounts, higher-education customer service operations, or related financial services; analytical, supervisory, communication, and technology skills required.
ServiceNow, PowerFAIDS, Banner
2mo
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(Associate) Director, Customer Program Management, Physical Sciences
Cambridge, Massachusetts, United States
OnsiteFull Time
8+ YOE5+ MgmtGraduate degree in a physical/technical discipline or equivalent experience; 8+ years in technical/scientific industries with 5+ years in program management; strong customer-facing, communication, and cross-functional leadership skills.
LLMs, AI Science Factory
4w
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
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